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“More facade than substance” 3 of 5 stars
Review of Soho Grand Hotel

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Soho Grand Hotel
4.5 of 5 Hotel   |   310 West Broadway, New York City, NY 10013 (Manhattan)   |  
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Grand Weekender
Ranked #182 of 453 Hotels in New York City
Bloomington, Indiana
Top Contributor
69 reviews 69 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
35 helpful votes 35 helpful votes
“More facade than substance”
3 of 5 stars Reviewed March 19, 2014

This meticulously restored hotel in the middle of the Soho district is charming, and inviting: the staff is punctilious and friendly, the ambiance cozy and comfortable. But there is a neglect of details that first-class hotels do not miss. For example, the bathroom sink does not drain properly; the toilet seat does not sit properly on the toilet bowl and the seat cover bumps into your back whenever you shift your weight (I discovered the hinge was broken); robes are provided, but no slippers; the thermostat was not reliable: we set it at one temperature and the room temperature fell below it in short order. The breakfast was good, but not cheap; even then, there were mistakes: my wife ordered granola and yoghurt with a side order of fruit; she received yoghurt and two servings of fruit.

In our room, we were greeted with a plate of complimentary cupcakes, which was nice, but it was accompanied by a personal welcome letter to "Mr. Carter" (we were not "Mr. Carter").

Room Tip: Check out the room carefully before you settle in.
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  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, March 28, 2014
Dear so-sojourner,
I am so sorry about the myriad of issues you encountered during your stay. Please contact me directly so that we can discuss this and try to find a way to restore your confidence in our hotel kfahey@sohogrand.com
Best,
Kelley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,307 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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NYC
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed March 17, 2014

stayed here for business and chose the hotel because it was within the corporate budget and had the location i wanted. right on the bottom of soho, close to a myriad of restaurants and bars this place is all about location. the actual hotel is nothing to write home about - it has a 20s kind of decor and carries it quite ok but nothing too impressive. standard hotel room otherwise. i would recommend staying on the north side (uptown side) or a really high floor room because during the summer there is an open summer terrace on the downtown side that can generate quite the amount of noise

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, March 21, 2014
Dear NYC_yuppie,
Thank you for your review. Please email me directly so we can find a room that best fits your needs. I can note your profile with your preferences for all your future stays. kfahey@sohogrand.com
Best regards,
Kelley
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Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed March 16, 2014

The entire staff has taken such great care of me over my last few stays. As a former NYC resident, I had wrongfully assumed their main function to be a "nice-mojitos-outside-in-summer" type-deal. As someone who now frequently has to drive to New York with oddly-sized art objects in tow, their courteous and quick valet system has made my life a lot easier. I also really like Room Service in general, and theirs is genuinely excellent (Beef Stroganoff! Thoughtful wine list!) When a friend of mine took an interest in the bathroom wallpaper, the conceirge was prepared to provide me with thorough, concise details about both the artist and the design firm behind its creation. There's also nothing like a friendly, attractive, appropriately-diligent person handing you a glass of sparkling rosé after a harrowing 6-hour drive. Oh yeah, and once I left some nail polish behind and got a personal phone call from their security staff asking if I needed it to be sent back to me. I mean, that's pretty nice. Thanks, Soho Grand!

Stayed March 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, March 21, 2014
Dear SarahHumphrey,
Fabulous review. It is wonderful when everything falls into place. Our goal is our guests comfort so to know we have made your travel more convenient is absolutely what we aim for.
Please email me so I can personally assist you when you are next planning a stay.
Best,
Kelley
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PA
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 11, 2014

Just spent 3 nights at the SoHo Grand. The room had a beautiful view of the Freedom Tower from our 15th floor room. It is well located off of Canal Street and West Broadway, so very walkable to check out all of the local SoHo sites and flavors. The hotel has a workout room, unfortunately the tv reception in the workout area did not allow for me to view tv while exercising.
The hotel had free wifi and a nice lounge. The staff was very friendly.

Room Tip: Ask for a higher floor, Canal Street can be loud. The 15th floor was fine but we still heard sirens...
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, March 21, 2014
Dear Lewesbeachfan
Wonderful review. There are not many views that can compare to the Freedom tower. Please email me directly when you are planning your next stay so that I can make your reservation for you personally kfahey@sohogrand.com
Warmly,
Kelley
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Seattle, Washington
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 11, 2014

My daughter just landed her first job in New York and we were in Soho looking for a nearby apartment. The staff was friendly enough to inquire about our reason for our stay, and cheered us on as we went through the difficult process of finding a place in lower Manhattan. They celebrated with us when we secured a place, and were full of helpful local advice. We want to pass along our gratitude to Martin at the door (he represented the attitude of the Soho Grand perfectly, from the moment we pulled up!) And Daniel at the front desk made every effort to make our stay fun, stress-free and warm. He was fast and professional with our reservation and requests - while taking the time to make us feel so welcome! Emma is another gem. Like Daniel, she made us feel like we were valued friends. They even provided some congratulatory surprises in our room when we landed the right housing deal. I will be coming to visit my daughter in Greenwich Village for years to come, and I can't imagine staying anywhere else. I travel for a living - all over the world - and few hotels can match this quality of service.

Room Tip: It's worth a try for a top floor... great view up there!
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, March 21, 2014
Dear seattlesail,
We love to read reviews like this and even better to share your comments with our team; Martin and Daniel are both prime examples of the service we offer.
We are always grateful for our team and how attentive they are. We are happy we have found a repeat guest in you. You should sign up for our rewards program at grandliferewards.com to access special benefits and membership privileges.
Warmly,
Kelley
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Zurich, Switzerland
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 11, 2014

Great hotel, perfect location if your in to the district of Soho and Nolita areas- millions of small shops, restaurants and bars around- just fab!
Super nice doorman- and very professional receptions staff- changed our room efficiently when we liked a higher floor. Rooms are on the small side- but this is NYC.. like the decor throughout the hotel- dimly lit and miles away from that cold contemporary thing some hotels got going now. Bar and lounge service is so so- seams understaffed and the girls working probably make enough tip without making much of a effort- if this would be adjusted- pretty perfect place. Did not use gym at all- so no comments.
Overall- love it - will definitely go back next time we are in NYC.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, March 21, 2014
Dear Asakatrin,
“Pretty Perfect Place”, we love when our guests take time to post reviews so thank you! We have all of our local shopping, eating and seeing recommendations on our neighborhood guide at grandlifehotels.com. It’s a great insight from a local’s perspective!
Looking forward to seeing you next time.
Regards,
Kelley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2014

amazing location, right next to dunkin donuts and subway, amazing service and LOVELY staff! food was AMAZING! we were given free continental breakfast as an upgrade (and a room upgrade) as it was my birthday! i would LOVE to go back here! enjoy your trip! sleeping is great, the noise of traffic is blocked out amazingly. views from room were phenomenal! i travelled in JUNE 2012. wont let me select june 2012 only 2013.

Room Tip: go for a room higher up for better views and less traffic noise!
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, March 21, 2014
Dear skttl2,
Phenomenal review. Thank you for sharing it. Please let me know when you are planning your next trip so I can assist you with your details before and during your stay kfahey@sohogrand.com
Best,
Kelley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Soho Grand Hotel

Address: 310 West Broadway, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#109 Luxury Hotel in New York City
#130 Romantic Hotel in New York City
#162 Business Hotel in New York City
#211 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
Official Description (provided by the hotel):
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
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Also Known As:
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City

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