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“A welcome stay when away from home” 4 of 5 stars
Review of Soho Grand Hotel

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Soho Grand Hotel
4.5 of 5 Hotel   |   310 West Broadway, New York City, NY 10013 (Manhattan)   |  
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Ranked #155 of 459 Hotels in New York City
Orpington, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“A welcome stay when away from home”
4 of 5 stars Reviewed January 10, 2014

A wonderful hotel, friendly staff and such a welcome away from home. Evening meal good and yummy porridge for breakfast and a relaxed environment and a willingness to always assist.

Good location and shops away from the crazy 5th avenue.

Thank you

Stayed January 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, January 28, 2014
Dear Nikki662,
We strive to be the “home away from home” for every person who steps through our doors. It is wonderful to hear when we hit our mark. Thank you for sharing your review and we hope you will be back soon.
Thank you,
Kelley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,442 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
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Hornchurch, United Kingdom
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 10, 2014

I simply can't fault this hotel.
The accommodation, food and service were just excellent.
I particularly liked the location. The Soho area is a great part of New York with really nice shops, bars and restaurants.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, January 28, 2014
Dear Laurence P,
Such a wonderful review. We really appreciate your taking time to post. We hope to have you back with us soon.
Warmly,
Kelley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sanremo
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2014 via mobile

This hotel has just become my favourite place to stay in NYC. The location in Soho is perfect me and my husband walked everywhere. The hotel staff are really helpful and friendly and the rooms are a great size. We had a corner king room with a view of Manhattan that was just breath taking. The size of the room is excellent for NYC and the beds are very comfortable. Wifi works perfectly for such a big hotel. I would defiantly recommend this hotel and we will be back.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, January 28, 2014
Dear mamaloosha,
Thank you for this amazing review! That is what we aim for. We look forward to your return. We would also like to invite you to join our new guest loyalty: GrandLife Rewards. GrandLife Rewards recognizes that guests staying with us most frequently deserve greater rewards – including exclusive 10% discount, special offers and points per stay that can be redeemed for complimentary guestrooms, upgrades, hotel services, Apple products and more. To learn more, please visit grandliferewards.com
Regards,
Kelley
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Seaford, New York, United States
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 7, 2014 via mobile

This hotel left us in awe. It is just beautiful. Classic style with a staff that knows how to make you feel welcome. The restaurant is excellent and the rooms are a nice size for Manhattan. The location is fantastic. It is pricey but you absolutely get what you pay for. This place is one of my favorites.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, January 28, 2014
Dear Dave M,
Thank you so much. What a fantastic review! Please let me know when you will be returning so that I can make your reservation for you personally kfahey@sohogrand.com
Best regards,
Kelley
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Marina del Rey
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 7, 2014

I was here on business (for a book tour) and not only did the land line beep due to battery running low during my live on-air radio interviews (which I was excited to do from my room -- I ended up having to use my cell phone for three hours of interviews) the internet was so spotty during my 3-day stay (despite repeated calls to the desk to see if there was some other solution) that I was really unable to conduct any business at all. It was beyond frustrating. I've never stayed in a hotel that was harder to work from. I love the design but the service was not good as far as remedying these problems, and I can't wait to get to another hotel or train or plane where I might have internet more than a few minutes so I can finally catch up on business.

Room Tip: Maybe a lower floor would have better reception?
See more room tips
Stayed January 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, January 28, 2014
Dear Cindy C,
Thank you for taking time to write your review. I am sorry to hear about the issues with your wifi.and with your landline. We don’t hear issues like often however I am very sorry to hear that it impeded your work. I have gone ahead and alerted our IT department and we are making the proper corrections so that this is not a recurring issue.
We do hope you will allow us another opportunity to better serve you on your next stay.
Warmly,
Kelley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaufort, South Carolina
Top Contributor
54 reviews 54 reviews
48 hotel reviews
Reviews in 29 cities Reviews in 29 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed January 6, 2014

We just stayed at the Soho Grand for a long weekend and loved the hotel staff. They were so friendly and went out of their way to make us feel welcome. We enjoyed having a drink at the bar each night and the bar tenders remembering us as well as the host/hostesses as we entered...the front desk as well as the doormen were also top notch. It was expensive but we loved the neighborhood....nothing negative to say except would love to pay less...but I guess you get what you pay for and I thought this hotel was top notch.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, January 28, 2014
Dear Travel017,
What a lovely review. Thank you for sharing it. When you are next traveling please contact me directly so that I can assist you with your reservation to ensure it’s best suited to you. kfahey@sohogrand.com
Best,
Kelley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 4, 2014

Walked into a classically beautiful lobby with my dogs (and no pet fee). They checked me in, and sent me to my room with complimentary champagne. The room was clean with a comfy bed, and a bathtub. I had great apps and cocktails in the lobby bar. The most amazing dog park is part of the hotel. (I honestly can't believe they used all that NY real estate for pups, but was so glad they did!). Overall quite a lovely stay.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, January 28, 2014
Dear Allie C,
Love to hear that both you and your pet enjoyed your stay. The private dog park has been a big hit. We look forward to welcoming you both again soon.
Warmly,
Kelley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Soho Grand Hotel

Address: 310 West Broadway, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#100 Luxury Hotel in New York City
#111 Romantic Hotel in New York City
#118 Business Hotel in New York City
#170 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
Number of rooms: 353
Official Description (provided by the hotel):
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
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Also Known As:
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City

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