This is my regular hotel in New York and I continue to love the location, overall vibe and general service (reception, concierge, doormen etc). The beds are also super comfortable. Yes, there is the slight New York attitude but what do you expect? However, rooms are getting tired as others have commented and the Tvs are completely out of date. Wifi is beyond slow at times. The worst has to be the attitude of the servers in the bar and lounge area..they make you feel beyond small and insignificant and this simply isn't right. My love for this hotel is becoming love-hate. I hope that the next visit won't be my last as I will soon start considering alternatives if these issues are not addressed. Judging by recent comments, I am not alone in this view.