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“Nice hotel - trying to be too fancy” 4 of 5 stars
Review of Soho Grand Hotel

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Soho Grand Hotel
4.5 of 5 Hotel   |   310 West Broadway, New York City, NY 10013 (Manhattan)   |  
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Grand Weekender
Ranked #202 of 452 hotels in New York City
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Nice hotel - trying to be too fancy”
4 of 5 stars Reviewed November 11, 2013 via mobile

Stayed here for 5 nights. Great location in heart of Soho near some fabulous shops, bars and restaurants. Hotel very dark and stark. Rooms clean and sufficient for needs. Nice hotel but trying too hard.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, December 10, 2013
Dear laydee9,

Thank you for taking time to review your stay. We are in fact in the heart of fabulous Soho and many bars and restaurants are close by.
We hope to have you retuning soon and look forward to your next review.
Kindly,
Kelley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,260 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Zurich, Switzerland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 7, 2013 via mobile

- my girlfriend and I stayed for one night at this hotel.

- the overall experience was pretty good and what you expect from such an establishment in this price range.

- The interior of public areas and the room are really nice, a bit arty and stylish. The place and room were clean.

- bathroom products provided were of high quality.

- the view from our room (12th floor, facing empire state and skyline) was stunning and a real treat to goto bed and weak up with.


- The room seemed a bit small but that is probably standard in NYC.


- one thing that was slightly irritating but understandable:
For quick check-out a final invoice with all details was to be found slipped through the door in the morning of check out. This makes perfect sense for business people or guests in a rush. As i was there with my girlfriend that was invited, this was not the most romantic thing for her to come across in the morning especially as she did not ought to know about the rate and costs.

Nevertheless that wasn t something, which could have ruined the overall experience.

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, December 10, 2013
Dear nessie420,
Thank you for choosing us to celebrate a night in the city with your girlfriend. We appreciate your taking time to review and pointing out some of the things you enjoyed during your stay. We are sorry about the bill. We do that as a convenience for our guests but could always forgo it if we are told not to.
We do hope to have you back soon.
Regards,
Kelley
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London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 3, 2013

Very helpful and welcoming staff, who really make this hotel; lovely rooms with extremely comfortable beds, great bathrooms, excellent food and a fabulous location. We all enjoyed our stay and would probably return to this hotel.
Cons, it is dark throughout, great at night for atmosphere but not ideal on sunny days (like we had) and even the room decor is dark, too dark, an unusual choice. Yes, the air conditioners are rather old fashioned and noisy, but not enough to interfere with sleep.
Lastly, all four of us were bitten in bed at night, I've never had mosquito bites in NY previously plus we were on the 16th floor. I am concerned about what was biting us.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, December 10, 2013
Dear SarahG99,
Greetings from Soho. We are happy to hear you enjoyed your time here with us. We try to keep our common areas dimly lit as a way of setting a tone. If your room was not lit to your standard we can offer extra lighting upon request. We are terribly sorry about your bites however we did in fact receive a clearance letter for your room and I understand that you are in direct communication with our General Manager Barbara Christoph.

I hope we get the pleasure of welcoming you back to the Soho Grand.
Thank you again,
Kelley
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Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed November 2, 2013 via mobile

My stay at the Soho Grand was awesome! Omar and the ladies at registration were so friendly and helpful. The location of this hotel is also an added bonus. My room was spacious and very clean. I would definitely stay here again.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, December 10, 2013
Dear KarenMilw,
What a great review! Thank you so much for sharing your experience and for acknowledging Omar and our front desk. It’s great to see that they were able to add a positive impact on your stay. We look forward to your return.
Best,
Kelley
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Birmingham, Alabama
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 28, 2013

Location was great. Check in and out were both painfully slow. Concierge wasn't overly helpful. Room was tiny, even by NYC standards. I will be staying in SoHo again in 2 weeks - I will not be staying here.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, December 10, 2013
Dear Anginal,
I am sorry to hear we did not meet your expectations during you recent stay. I am not sure why our check in or check out would be slow but may need more information to look into what may have been the issue. I would like to discuss this with you further and see if I may not find a way to rebuild your faith on our brand. Please email me directly kfahey@sohogrand.com
Best regards,
Kelley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
4 of 5 stars Reviewed October 27, 2013

Nice hotel in terms of location. Pretty trendy, too (if you like that kind of stuff). Staff in lobby are impatient and unfriendly. Would give lots of examples bitcim feeling pretty lazy right now. Suggestion would be to Priceline hotels in soho with higher ratings. You'll pay much less as well.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, December 10, 2013
Dear Hobag,
We are sorry to hear you left with such a negative experience. I would like to discuss your stay with you directly if you would please email me kfahey@sohogrand.com
Best,
Kelley
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 26, 2013

The hotel has a very good location in Manhattan, it's really convenient to stay in New York. The hotel is so nice with an awesome view on the Manhattan River. I recommend this place to spend nice time in New York.The hotel staff were extremely friendly and very helpful.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, December 10, 2013
Dear saxomarty,

Thank you on behalf of the entire Soho Grand team. We are happy to hear that our staff made your stay more enjoyable. We hope you will return soon.

Warmly,
Kelley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Soho Grand Hotel

Address: 310 West Broadway, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#119 Luxury Hotel in New York City
#147 Romantic Hotel in New York City
#179 Business Hotel in New York City
#242 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
Official Description (provided by the hotel):
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
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Also Known As:
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City

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