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“Hotel with a nice ambience in a great location” 4 of 5 stars
Review of Soho Grand Hotel

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Soho Grand Hotel
4.5 of 5 Hotel   |   310 West Broadway, New York City, NY 10013 (SoHo)   |  
Hotel amenities
Ranked #146 of 458 Hotels in New York City
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Hotel with a nice ambience in a great location”
4 of 5 stars Reviewed September 24, 2013

Have stayed at SoHo Grand before and decided to return on our quick visit to NY in the spring of 2013. Really like this place. Good service, excellent location, OKish price (for being NY at least), perfectly fine rooms...and did I mention location? It's located in a very nice area, with lots of good restaurants and bars just around the corner. Short ride or walk to most other areas that one want to visit when in NY. Will definitively go back!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, October 15, 2013
Dear mans_ioha,
Very happy to hear you enjoyed your stay with us. We look forward to your return.
Best,
Kelley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,561 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 21, 2013

First of all I do like the hotel, love the location and from my experience the staff members were all incredible. If it weren't for the credit card issue I would rate it a 4 or 5.

My issue is that they wanted to photo copy my credit card upon check in. This is an extremely dated practice that opens up their customers to the risk of having those details stolen. The company I work for has nothing to do with hotels, but we eliminated the physical capture of credit card details years ago after a series of audits highlighted it as a risk to our company and risk to our customers.

While they say that the details are kept safe, the reality is that staff members working behind the desk can easily access card details and match with home addresses, email addresses, telephone numbers, etc. I'm not suggesting that any of their staff would do this but there are cases where fraudsters pursue specific jobs that give them easy access to information like this. This hotel would be a dream job for them. They might look like a star employee on the surface and discretely collecting and selling customer data on the side. Again, I don't want to imply that they have an issue with this or that any of their staff are involved in this but you build your practices and policies around mitigating this type of risk, not waiting until you have a problem and then addressing it.

I'm on the road at least 150 nights a year and stay in a lot of hotels and I honestly cannot remember the last time a hotel took a physical imprint or photo copy of my card. Maybe it's because more times than not I stay in large hotel chains that addressed this risk years ago.

My recommendation is that they address this immediately as it opens them up to liability and exposes their customers to unnecessary risk for credit card fraud and identity theft.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, October 8, 2013
Dear frequenttraveler115,
Thank you for your taking time out for your review and to express your concerns. We are currently working on a new check in process so this will no longer be of issue. Please let me know when you will be returning so that I can be your point person during your stay. kfahey@sohogrand.com
Best,
Kelley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North East Of England
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 17, 2013

Didn't realise it was fashion week therefore it was a tad too busy for my liking but overall we had a lovely stay. The staff were friendly and professional. Room was quite spacious and very clean. Food was pricey but nevertheless really tasty and the service was first class.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, October 8, 2013
Dear karenP43,
Thank you so much for your lovely review. We look forward to your return.
Best,
Kelley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mahopac, New York
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 13, 2013

second time we stayed there in last 18 months.
EXCELLENT LOCATION;
friendly & helpful staff
beautiful lobby and sitting area;
rooms smartly decorated & excellent use of space.
this yr w/ a corner view, it was more expansive; however, last yr we had a perfect view of an Einstein painting going up on a building that is no longer there.

art galleries, specialty stores, restaurants, coffee shops, and etc....

the energy in downtown manhattan is ethereal...

there's no place like home
there's no place like home
there's no place like home..."

and than, just like that, my magic NYC weekend ends & I'm back home

looking forward to my next stay.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, October 8, 2013
Dear marekm108,
Thank you so much for this review. We aim to be your ‘home away from home’ and we are thrilled to hear we hit the mark.
Please let me know when you will be returning. kfahey@sohogrand.com
Regards,
Kelley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City
1 review
5 of 5 stars Reviewed September 10, 2013

Everything about the hotel was wonderful. Any hotel can be beautifullly appointed and very nice physically but the people that work here are what makes it a memorable and wonderful experience. I would HIGHLY recommend it. GREAT location

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 9, 2013

when I go to NY always stay at the Soho Grand since 1996, elegant, good service a perfect mix of trendy and classic. The location is perfect to fell the soho, nolita and tribeca. The service is very consistent after all its what you looking for.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, October 8, 2013
Dear NinjaTropical,,
Thank you very much for this review. We always love to hear from our repeat guests and this is exactly why!
We look forward to your return.
Thank you again,
Kelley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mahopac, New York
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 9, 2013

second time we stayed there in last 18 months.
EXCELLENT LOCATION;
friendly & helpful staff
beautiful lobby and sitting area;
rooms smartly decorated & excellent use of space.
this yr w/ a corner view, it was more expansive; however, last yr we had a perfect view of an Einstein painting going up on a building that is no longer there.

art galleries, specialty stores, restaurants, coffee shops, and etc....

the energy in downtown manhattan is ethereal...

there's no place like home
there's no place like home
there's no place like home..."

and than, just like that, my magic NYC weekend ends & I'm back home

looking forward to my next stay.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Soho Grand Hotel

Address: 310 West Broadway, New York City, NY 10013
Location: United States > New York > New York City > SoHo , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#92 Romantic Hotel in New York City
#97 Luxury Hotel in New York City
#115 Business Hotel in New York City
#164 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
Number of rooms: 353
Official Description (provided by the hotel):
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
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Also Known As:
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City

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