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“Photo copy of credit card???” 1 of 5 stars
Review of Soho Grand Hotel

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Soho Grand Hotel
4.5 of 5 Hotel   |   310 West Broadway, New York City, NY 10013 (Manhattan)   |  
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Ranked #219 of 446 hotels in New York City
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Photo copy of credit card???”
1 of 5 stars Reviewed September 21, 2013

First of all I do like the hotel, love the location and from my experience the staff members were all incredible. If it weren't for the credit card issue I would rate it a 4 or 5.

My issue is that they wanted to photo copy my credit card upon check in. This is an extremely dated practice that opens up their customers to the risk of having those details stolen. The company I work for has nothing to do with hotels, but we eliminated the physical capture of credit card details years ago after a series of audits highlighted it as a risk to our company and risk to our customers.

While they say that the details are kept safe, the reality is that staff members working behind the desk can easily access card details and match with home addresses, email addresses, telephone numbers, etc. I'm not suggesting that any of their staff would do this but there are cases where fraudsters pursue specific jobs that give them easy access to information like this. This hotel would be a dream job for them. They might look like a star employee on the surface and discretely collecting and selling customer data on the side. Again, I don't want to imply that they have an issue with this or that any of their staff are involved in this but you build your practices and policies around mitigating this type of risk, not waiting until you have a problem and then addressing it.

I'm on the road at least 150 nights a year and stay in a lot of hotels and I honestly cannot remember the last time a hotel took a physical imprint or photo copy of my card. Maybe it's because more times than not I stay in large hotel chains that addressed this risk years ago.

My recommendation is that they address this immediately as it opens them up to liability and exposes their customers to unnecessary risk for credit card fraud and identity theft.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, October 8, 2013
Dear frequenttraveler115,
Thank you for your taking time out for your review and to express your concerns. We are currently working on a new check in process so this will no longer be of issue. Please let me know when you will be returning so that I can be your point person during your stay. kfahey@sohogrand.com
Best,
Kelley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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North East of England
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 17, 2013

Didn't realise it was fashion week therefore it was a tad too busy for my liking but overall we had a lovely stay. The staff were friendly and professional. Room was quite spacious and very clean. Food was pricey but nevertheless really tasty and the service was first class.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, October 8, 2013
Dear karenP43,
Thank you so much for your lovely review. We look forward to your return.
Best,
Kelley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 13, 2013

second time we stayed there in last 18 months.
EXCELLENT LOCATION;
friendly & helpful staff
beautiful lobby and sitting area;
rooms smartly decorated & excellent use of space.
this yr w/ a corner view, it was more expansive; however, last yr we had a perfect view of an Einstein painting going up on a building that is no longer there.

art galleries, specialty stores, restaurants, coffee shops, and etc....

the energy in downtown manhattan is ethereal...

there's no place like home
there's no place like home
there's no place like home..."

and than, just like that, my magic NYC weekend ends & I'm back home

looking forward to my next stay.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, October 8, 2013
Dear marekm108,
Thank you so much for this review. We aim to be your ‘home away from home’ and we are thrilled to hear we hit the mark.
Please let me know when you will be returning. kfahey@sohogrand.com
Regards,
Kelley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City
1 review
5 of 5 stars Reviewed September 10, 2013

Everything about the hotel was wonderful. Any hotel can be beautifullly appointed and very nice physically but the people that work here are what makes it a memorable and wonderful experience. I would HIGHLY recommend it. GREAT location

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 9, 2013

when I go to NY always stay at the Soho Grand since 1996, elegant, good service a perfect mix of trendy and classic. The location is perfect to fell the soho, nolita and tribeca. The service is very consistent after all its what you looking for.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, October 8, 2013
Dear NinjaTropical,,
Thank you very much for this review. We always love to hear from our repeat guests and this is exactly why!
We look forward to your return.
Thank you again,
Kelley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 9, 2013

second time we stayed there in last 18 months.
EXCELLENT LOCATION;
friendly & helpful staff
beautiful lobby and sitting area;
rooms smartly decorated & excellent use of space.
this yr w/ a corner view, it was more expansive; however, last yr we had a perfect view of an Einstein painting going up on a building that is no longer there.

art galleries, specialty stores, restaurants, coffee shops, and etc....

the energy in downtown manhattan is ethereal...

there's no place like home
there's no place like home
there's no place like home..."

and than, just like that, my magic NYC weekend ends & I'm back home

looking forward to my next stay.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 4, 2013

I've stayed at the Soho Grand 3-times now during the past year for work and I've enjoyed myself more and more during each stay. The location is perfect, just a short walk to the subway. The neighborhood has so many choices for food and allows one to feel like your in a neighborhood rather than staying uptown. Two weeks ago I arranged for my wife to take a long wknd trip to NY for shopping and the staff at the Soho made her stay so enjoyable. We have 3-kids at home under the age of 5 so she needed a long weekend to reenergize herself. The staff had an arrangement of beautiful flowers waiting for her along with a bowl of fruit. I agree that the rooms are small but I'm not in NY to stay in my room, plus despite being small the rooms are always spotless and are designed very well. I'm heading back to NY next week and have already booked my room at the Soho!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review, September 19, 2013
Dear Jeff S,
Thank you so much for your review. We are thrilled to hear that you got to explore and enjoy our neighborhood. We look forward to your return. Please email me so I can make time to meet you when you arrive during your next stay. kfahey@sohogrand.com
Best, Kelley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Soho Grand Hotel

Also Known As:
Soho Grand
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City
Address: 310 West Broadway, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#120 Luxury Hotel in New York City
#200 Business Hotel in New York City
#246 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
Official Description (provided by the hotel):
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
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