First of all I do like the hotel, love the location and from my experience the staff members were all incredible. If it weren't for the credit card issue I would rate it a 4 or 5.
My issue is that they wanted to photo copy my credit card upon check in. This is an extremely dated practice that opens up their customers to the risk of having those details stolen. The company I work for has nothing to do with hotels, but we eliminated the physical capture of credit card details years ago after a series of audits highlighted it as a risk to our company and risk to our customers.
While they say that the details are kept safe, the reality is that staff members working behind the desk can easily access card details and match with home addresses, email addresses, telephone numbers, etc. I'm not suggesting that any of their staff would do this but there are cases where fraudsters pursue specific jobs that give them easy access to information like this. This hotel would be a dream job for them. They might look like a star employee on the surface and discretely collecting and selling customer data on the side. Again, I don't want to imply that they have an issue with this or that any of their staff are involved in this but you build your practices and policies around mitigating this type of risk, not waiting until you have a problem and then addressing it.
I'm on the road at least 150 nights a year and stay in a lot of hotels and I honestly cannot remember the last time a hotel took a physical imprint or photo copy of my card. Maybe it's because more times than not I stay in large hotel chains that addressed this risk years ago.
My recommendation is that they address this immediately as it opens them up to liability and exposes their customers to unnecessary risk for credit card fraud and identity theft.
- Also Known As:
- Soho Grand
- Hotel Soho Grand
- Hotel New Soho York
- Soho Grand Hotel New York
- Soho Grand New York City
- Official Description (provided by the hotel):
- New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more less
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