We selected the SoHo Grand because of it's rating as an upscale hotel. We were very disappointed. The hotel staff could not have been nicer. They were the one bright spot. The facility leaves a whole lot be desired. It's tired and our experience, prone to things breaking down. We were moved to another room due to a strange smell and the new room had issues with a number of different things (tv, air conditioning, telephone service). Clearly a real let down.