I stayed at the Soho Grand for 5 days during a recent business trip to NY. The room was generally pleasant. I would have preferred a desk to a round table but otherwise it was well appointed. But there were a few disappointments that I hadn't anticipated. The lobby is pleasant and buzzing, but the hallways on the room floors were drab, dimly lit and uninviting. So artwork would have helped. The bathtub in my room was dirty, with many footprints that could have been removed with some cleaner. I called housekeeping after my first night and asked that it be cleaned, but it never happened. There is no coffee maker in the room, and the one in the ice room was out of order on my last day. I called to have it fixed, but that didn't occur before I left. Instead, I tried to call for room service (during the room service opening hours) but after repeated tries, no one answered. The safe in the room was broken and wouldn't lock, but it didn't matter since it was so small it couldn't lock up my under-sized laptop. None of these items was fatal, but it was not what I expected.
- Official Description (provided by the hotel):
- New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more less
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- Also Known As:
- Hotel Soho Grand
- Hotel New Soho York
- Soho Grand Hotel New York
- Soho Grand New York City