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“Dogs welcome” 3 of 5 stars
Review of Soho Grand Hotel

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Soho Grand Hotel
4.5 of 5 Hotel   |   310 West Broadway, New York City, NY 10013 (Manhattan)   |  
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Ranked #145 of 459 Hotels in New York City
Perth, Australia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Dogs welcome”
3 of 5 stars Reviewed November 6, 2012

Trendy hotel in lower manhattan. Dogs are welcome , but we stayed for 3 nights and never heard one bark. Nice bar area but the dining tables and chairs could be better. Rooms are small but nicely decorated. Bed was big and comfortable. Bathroom was well fitted out with both a bath and shower. Staff are friendly and attentive.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,503 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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Seattle
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 5, 2012

The people at SoHo Grand were very, very nice, great location, cool bar...But....I'd made my reservation a month early, I requested as high as floor possible away from the elevator-I sent a follow up e-mail to confirm this a week out- I called the day before my arrival.

Then I arrive... at midnight... to find the only room open is the lowest floor right NEXT to the elevator (mind you at almost 600. a night). I take it, I am tired and need a shower- The nice front desk guy named Ben promising better room for the next night.

I get to the room... then things got bad- the bedroom area is cleaned but the bathroom is a mess- it never got cleaned, towels on the floor, toilet not flushed - you get the picture-Yuk. They come to clean I go down to bar to eat- they comp the meal- it is now 1am and I've got morning meetings.

Next morning I hit the breakfast room- I order corned beef hash, my favorite- a greyish bowl of mush arrives- I can't eat beyond the half bite - Tommy, the sweet waiter, brought some scrambled eggs to replace the hash, but then I open the butter foil and there is mold...yeah they comped that meal too...

I get to my new room and the TV dosen't work- yep - just dosen't work- I try calling the front desk and can't get through- go down - line at check in- phones all busy- went and got dinner came back and got the manager- TV got fix- Then I go to plug in my phone charger and they only brought half of it when they moved my things to the new room- at first they said there was not anything they could do- but soon re-thought that went to the old room and got the other half (that midnight guest hadn't arrived yet!).

Everyone always aplogized- and very graciously fixed things- Zoe the assistant manager was embarassed I could tell-

This is supposed to be a first class place- compared to Gramarcy Park at least I could see in the hallways (so dark I had to use a flash light there to get in my room) - and the rooms had good lighting and were laid out well- But I am still on my search for a well located, really good hotel (note I didn't say great- just really good)-

I am sorry to say spending top dollar doesn't get the best in this case-

Room Tip: Being next to the elevator here will promise a loud night ALL night long (which is why I was so on t...
See more room tips
  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 3, 2012 via mobile

Rooms are trendy, but like most New York hotels, are pretty small. What stands out is the bar area, which I type this from. We've been here for the last five hours; cocktails, people-watching and some great music have kept us here. I'm pretty sure we had other plans, but never mind!

Stayed November 2012, traveled as a couple
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Ajijic
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 3, 2012

Be prepared to have loose dogs all over the place - running, barking, totally out of control. AND, although illegal in NYC, this place allows dogs to be in their restaurant. That means while you are eating, dogs will be running between your legs, jumping on the couch next to you, barking, begging for food and of course the owners (for the most part) think this is cute.

There is no effort to stop a dog from barking all night. I told the front desk that the dog in the next room barked incessantly and nothing was done after 7 complaints.

The furniture is early Goodwill so be prepared to stay at a DUMP.

On the other hand, the staff (except for not responidng to my complaint which is probably owner-driven) is marvelous.

Room Tip: Again, unless you love dogs and living with dogs, avoid this dump.
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Top Contributor
63 reviews 63 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 31, 2012

I can't imagine any place to be more "new yorker" than the Soho Grand. Chic in a low profile and elegant way, and cosmopolitan, it would be the perfect set for an episode of "Sex and the City". Rooms are not as large as you would expect in a hotel in the US, but the attention to every single detail will make you love it. It is expensive, however, and not surprisingly.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 28, 2012

Interesting stylish hotel in Soho, very good position for shopping and nice restaurants, I suggest Salume, 330 WB , for breakfast, lunch and great aperitivo. People are friendly and professional, amazing concierge service.
Rooms so and so: incredibly noisy air conditioning and poor acoustic isolation from the street. Price above average.
I would recommend . But Be careful to check room position .... And air conditioning system!
A

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hull, Massachusetts
Top Contributor
88 reviews 88 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed October 18, 2012

Excellent service and staff - rooms are tiny but very clean - great location. Room service is faster than promised - food was not gourmet but better than average. My room got very hot and dry through the night - didn't find the temperature control.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Soho Grand Hotel

Address: 310 West Broadway, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#91 Romantic Hotel in New York City
#99 Luxury Hotel in New York City
#116 Business Hotel in New York City
#173 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
Number of rooms: 353
Official Description (provided by the hotel):
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
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Also Known As:
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City

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