We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It's simple really, it's about service” 5 of 5 stars
Review of The Sherry-Netherland Hotel

Save Saved
You added The Sherry-Netherland Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Sherry-Netherland Hotel
4.5 of 5 Hotel   |   781 Fifth Avenue, At 59th Street, New York City, NY 10022 (Manhattan)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Stay As If You Live In NY
Ranked #3 of 452 hotels in New York City
Sydney, Australia
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
“It's simple really, it's about service”
5 of 5 stars Reviewed May 6, 2014

With a world full of travel options, so many destinations and oddles of hotels to choose from, it all gets down to service for me. There's a lot to be said for the saying; "a bed is a bed is a bed." At the end of the day a welcome smile, a helpful hint or two, a warm goodnight greeting, that's what it's all about. The Sherry Netherland is now considered old fashioned in it's delivery. In the fast paced, arrogant hotel industry the Sherry is more a gem, I would stay no other place in NYC from now on. And their Concierge is at the top of their game.

Their only downfall is the very ordinary breakfast at next doors Cipriani Restaurant. Needs a friendlier approach from the Cip staff.

Room Tip: If it ain't broken, don't fix it. Near perfect score.
See more room tips
  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

327 people have reviewed this hotel

Traveler rating
    282
    31
    9
    3
    2
See reviews for
89
121
20
53
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Curzay-sur-Vonne, France
Top Contributor
101 reviews 101 reviews
70 hotel reviews
Reviews in 51 cities Reviews in 51 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed May 2, 2014

I'm really in love with some hotels having luxury and royal design. I saw pictures of The Sherry-Netherland Hotel before I went to NYC. The hotel was my favourite type, and yes!!!! It definitely was until I saw the bathroom. Everything was luxury, royal - like, fabulous and historic like a castle or Buckingham Palace, especially lobby lounge and reception area. The room was more modern and fashioned. So the bathroom was. I felt a little disappointed. Luckily, my room had great city and park view. I could enjoy the beautifully natural view while sipping a cup a tea. It made me more comfortable, I supposed.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 24, 2014

This was our 10 year old son's first stay in NYC and so we wanted to make it special. The Sherry-Netherland was given excellent reviews on TripAdvisor so we decided to stay here and were delighted by our choice.

The hotel is in a wonderful art deco tower in a splendid location at the south east corner of central park. There are many wonderful ceiling murals in the hotel lobby and lifts (elevators) and there is a feeling that this is a far more personal affair than many larger hotels.

The staff (doormen, concierge/reception staff and the lift operators) were all very welcoming, cheerful and helpful. It is perhaps unfair to single any individual out because they were all so good but I can not help but give a special mention to Jacqueline (the Front Office Manager), Russell the Concierge and William the doorman all of whom did their bit to make our stay just that bit more special.

A quick note regarding the concierge staff. They were able to provide passes to some attractions which were very useful in jumping to the front of the queue (line). Of particular mention were the passes for the Empire State Building and the Intrepid Aircraft Carrier where the time saving was considerable.

We had a lovely suite on the 7th floor with our son sleeping on a sofa bed in the sitting room. Our bed was extremely comfortable and the marble-clad bathroom had both a bath and a walk-in shower. It was very quiet. The suite also had a kitchenette which we did not use but might appeal to some.

An outstanding place to stay and one that I will certainly return to, if possible, when I next visit NYC.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 23, 2014

We stayed here for 3 nights on the first stop of our Honeymoon and our first time in New York. The service was just excellent, couldn't fault anyone we met, the doormen, receptionists, lift clerk were always smiling and helpful.
Our room was beautiful with a lovely view over Central Park and the location was perfect, right at the top of Fifth Avenue and just down from Broadway and on the corner of the Park.
Thank you for a lovely stay.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Top Contributor
71 reviews 71 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 22, 2014

Service is the first word that comes to mind. From the smiling door man, the clerks at the desk, the white-gloved elevator man to the helpful Bell men the Sherry Netherland staff are there to help their guests have a very pleasant experience. The room was well appointed and comfortable. Location is convenient for business and pleasure in NYC.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 21, 2014

This was my 2nd stay at the Sherry and I'm already looking forward to my 3rd! The location is the best in New York at the centre of everything. The hotel is an iconic symbol of a New York long ago but has moved graciously into the 21 century. The suites are large and clean with extremely comfortable beds. White gloved elevator operators and fresh flowers in your room and are just some of the little touches that make the Sherry-Netherland consistently in the top 10 hotels in America. Treat yourself for a night or two in this hotel like no other.
Bruce B from Toronto

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albury, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 13, 2014

We stayed for 4 nights the rooms are big and beds comfortable but the place is old an tied carpets stained walls need a paint really not a 5 star place location great, staff amazing so friendly and helpful this place just needs some tlc

  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KKinet1, Manager at The Sherry-Netherland Hotel, responded to this review, April 15, 2014
Thank you for your kind words about our staff, I know they all take great pride in offering outstanding service to all our guests. I am so sorry that you were disappointed in your accommodations, and I will be sure to review the room you occupied with our Housekeeping staff to ensure it is in optimal condition. I hope you will accept our apologies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Sherry-Netherland Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Sherry-Netherland Hotel

Address: 781 Fifth Avenue, At 59th Street, New York City, NY 10022
Location: United States > New York > New York City > Manhattan , Midtown , Upper East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in New York City
#3 Romantic Hotel in New York City
#5 Business Hotel in New York City
#11 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Sherry-Netherland Hotel 4.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Tingo, Agoda, Travelocity, BookingOdigeoWL, Orbitz and Priceline so you can book your The Sherry-Netherland Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sherry Netherland Hotel
The Sherry Netherland Hotel

Owners: What's your side of the story?

If you own or manage The Sherry-Netherland Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.