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“A popular hotel in a good location” 4 of 5 stars
Review of Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)   |  
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Breakfast for 2 Included
Ranked #249 of 458 Hotels in New York City
GreenLeadersSilver level
Liverpool, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“A popular hotel in a good location”
4 of 5 stars Reviewed April 7, 2013

We stayed for 4 nights in a standard room at the beginning of April. We were pleasantly surprised at how nice the room was which had clearly been recently refurbished. We ate breakfast in the hotel several times. The food and service was excellent but as with all hotels is expensive. There are many places to eat outside of the hotel cheaply. We used room service which was quick and good quality.
The foyer is heaving with people in the morning and evening. It was half term so there were many groups of school children. Also there is an attached convention centre. However our check in and check out was very quick.
There were very few negatives to report. One day the room was not cleaned even though we were out early in the morning and did not return until late. Reception dealt with this issue for us. Also one item was on my room bill that I did not use and this was taken off.
You can walk to most places from the hotel down to Battery Park or up to Central Park.
If this is your first visit to New York a red bus tour is good value for money taking you around with interesting commentary and allowing you to get on and off. The bus stop is down the road from the hotel in Times Square.
I would definitely stay at the Sheraton hotel again. Don't be put off by the crowds in the foyer. The location is central,the room a nice standard and the restaurant a good place to start the day.

Room Tip: If you want to open a window without hearing street noise you will need to be as high up as possible...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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3,116 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 6, 2013

I stayed here with a large group for a conference, and I really enjoyed the hotel. It's very modern, well-kept, and well-staffed. The conference I was there for involved thousands of people, probably about half of which were staying in the Sheraton. The staff did a great job of accommodating such a large group, from check-in and luggage storage to housekeeping to check-out. The hotel itself was beautiful, and the rooms were awesome with great views of New York City, but above all, I'd love to give top marks to the staff. When I return to the same conference next spring, I hope that I am once again staying in this hotel!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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La Habra, California
1 review
4 of 5 stars Reviewed April 6, 2013

This is a newly remodeled hotel. joy at the front counter was very helpful friendly and takes the extra step to ensure guests are satisfied. This hotel is in walking distance of Broadway Shows Times Square and The David Letterman Show. The hotel is extremely busy. I recommend this hotel. Drop in and see Joy at the front counter she is awesome!!!!!

Room Tip: Rooms are very small
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Montreal, Canada
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed April 5, 2013

We have stayed several times at this hotel, but our recent experience was not as good as previous ones. it is still fantastically located at least, that hasn't changed!

What you need to know: If you book through a third-party instead of directly with the hotel (Which we did, this time) , you will get an inferior room, and no advance service. At the desk, once you get there, they will tell you that there is no problem and they will attempt to address your issues, but the reservation staff will say, "we cannot see the reservation because it is wirth a third-party." While this may be true, is just silly because third-parties like Expedia and others let you make special requests and then tell you to follow up with the hotel.

Check your room: we were booked in a room where things were broken, and it took forever to get us assigned to a new room. The staff are very busy, and it is not their fault, but no one should have been put in the room in the first place. We were then moved to a connecting room, and got to hear our neighbor singing and talking all night.

Room service: , very slow because of how busy the staff is. Again, this is not staff's fault.

No extra cots or roll ins: . The hotel used to offer a the possibility of a roll in bed , but this has since been abolished because of "renovations" again, this is just silly. It is also a real pain for families with a single older child because you then have to take the "full size" beds, which are basically the size of doubles and not very comfortable.

Room Tip: upper floors are better, do not take a room that connects to the neighbors room unless you are fami...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Gurgaon
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 5, 2013

wonderful location, right next to times square and all the action! Smaller rooms though, but that's understandable given that it's nyc and every inch of real estate counts! Nice and friendly staff too. They did not give me an upgrade even though I am platinum with starwood, but well.. I was lucky to even get a reservation the day before a nice and sunny March weekend.
And yea, free wifi is always a bonus at Sheraton properties!

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Barcelona, Spain
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 4, 2013

I have stayed in many hotels in the area and competition. By far this is the best hotel of them all. The rooms have been renovated although a little small they are very comfortable. The house keeping staff is very nice same as room service. I stayed in the hotel for three weeks. Any request i made was completed in the time communicated to me. From room requests to food. This hotel always has a chaotic lobby given by the amount of conferences in the building. So there is also significant noise in the hallways. I would say this is given by the size of the hotel. So i dont recommend staying here if your looking for the romantic getaway type hotel Other than that i think the hotel was great and in a close location to all key areas of the city

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hackensack, New Jersey
1 review
4 of 5 stars Reviewed April 4, 2013

Had a great experience while staying here for a conference. Staff goes above and beyond, particularly Joy at the front desk. She helped out greatly! You cannot beat the location, tons of great restaurants and attractions within walking distance.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Green Hotel in New York City
#138 Luxury Hotel in New York City
#184 Family Hotel in New York City
#188 Romantic Hotel in New York City
#203 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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