We have stayed several times at this hotel, but our recent experience was not as good as previous ones. it is still fantastically located at least, that hasn't changed!
What you need to know: If you book through a third-party instead of directly with the hotel (Which we did, this time) , you will get an inferior room, and no advance service. At the desk, once you get there, they will tell you that there is no problem and they will attempt to address your issues, but the reservation staff will say, "we cannot see the reservation because it is wirth a third-party." While this may be true, is just silly because third-parties like Expedia and others let you make special requests and then tell you to follow up with the hotel.
Check your room: we were booked in a room where things were broken, and it took forever to get us assigned to a new room. The staff are very busy, and it is not their fault, but no one should have been put in the room in the first place. We were then moved to a connecting room, and got to hear our neighbor singing and talking all night.
Room service: , very slow because of how busy the staff is. Again, this is not staff's fault.
No extra cots or roll ins: . The hotel used to offer a the possibility of a roll in bed , but this has since been abolished because of "renovations" again, this is just silly. It is also a real pain for families with a single older child because you then have to take the "full size" beds, which are basically the size of doubles and not very comfortable.
- Official Description (provided by the hotel):
- Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton New York Hotel And Towers
- Sheraton New York City
- Sheraton Hotel New York
- Sheraton New York Hotel & Towers
- Sheraton New York Towers
- New York City Sheraton