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Sheraton New York Times Square Hotel: Traveler Reviews

4.0 of 5
811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
Ranked #200 of 435 hotels in New York City
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959 reviews from our community

Traveler rating
    286
    413
    174
    58
    28
See reviews for
Families
246
 
Couples
270
 
Solo
38
 
Business
181
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Angleton, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Spring Break craziness”
4 of 5 stars Reviewed March 14, 2013

We stayed at this hotel March 9 -13, 2013 and you can't hardly ask for a better location but the hotel was completely full and it could take 10-15 minutes to get up or down the elevators! The lobby was always full of people and luggage with no where to sit. The rooms were nice and clean but we didn't have hot water from 10:00 pm until 6:00 am because of some time of maintenance issue which was very inconvenient. You are paying for the location but you are paying dearly and I probably wouldn't stay here again.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
March 20, 2013
Pworfe,

Thank you for sharing your experience. First and foremost we do apologize for the busy lobby and hot water shut down. We apologize for any inconveniences this may have caused you and would love another chance to show you a great experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosport, United Kingdom
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
57 helpful votes 57 helpful votes
“One night stay in NY.”
5 of 5 stars Reviewed March 14, 2013 via mobile

Booked the hotel for an overnight stay in NY whilst traveling on business.
Booked based on its location and it did not disappoint!
As many reviews here say, it's minutes from Central Park and minutes from Times Square! Perfect.
Checking in was quick and easy and so was check out.
Room was excellent, very clean and had the biggest and most comfortable bed and pillows ever!! I can't remember last time I had such a great sleep in a hotel.
Bathroom was not big, but had everything!
My suggestion for improvement would be having iPod/ iPhone docking station in rooms.
Had enjoy my one night here and if ever I return to NY, I will certainly stay here again!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DJG1983 about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
March 20, 2013
DJG1983,

Thank you for the great review! It is great to hear that everything from your arrival to your departure went well. Come back and visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Fantastic Location and Newly Refurbished”
5 of 5 stars Reviewed March 14, 2013

In my younger years I went to New York at least 2 times a year and always stayed at this hotel mainly for the location; at that time safety was a concern. I could walk to my favorite museums; Moma, Whitney, Metropolitan and even the Frick. Lots of options for eating and central park is a short walk away. The hotel is still a good choice and with the refurbishment it's even better. We managed to get the hotel at a reasonable cost (by New York standards) by booking a package deal. The room was a good size and the bed was very comfortable. The staff were friendly and helpfull overall a good experience.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask M D about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
March 20, 2013
M D,

There is nothing we enjoy more than hearing that our guests had a great experience! It is wonderful to hear that you still come back to stay with us after all these years!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
“Perfect hotel for a weekend trip”
5 of 5 stars Reviewed March 14, 2013

This hotel is within walking distance to Times Square, the Empire State building, Grand Central station, the Rockefeller Center, Central Park, and most theaters on Broadway. A couple of subway stations are very close, making all other destinations easily reachable. Our room was clean and confortable, not noisy despite the central location. Free wifi in the lobby area.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask annina_q about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
March 20, 2013
annina_q,

Thank you for writing us a review. Our location is truly one of the best, right in the heart of midtown. We are glad our location added convenience to your stay and our facilities met your needs!
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Connecticut
Top Contributor
69 reviews 69 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
“Great Centrally Located Hotel”
5 of 5 stars Reviewed March 14, 2013

My wife and I enjoyed our stay. The hotel is just north of Times Square, and just south of Central Park. There are subway stations within (2) blocks East or West of the hotel. It has been newly re-modeled. The room was good size for NYC. The water pressure in the room could have been a bit stronger..

The staff from check-in to advice on sights, and subways was excellent. All we encountered were helpful and friendly. The next time we are in NYC we will definitely be staying again!

Room Tip: We stayed on the 24th floor. The higher you go the less you will hear the hustle and bustle of the...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by johnsinead for New York City
Ask johnsinead about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
March 20, 2013
johnsinead,

Thank you for sharing your experience with us. We are glad to hear that our central located made your time in NYC more convenient. Your kind words regarding our staff are greatly appreciated and we look forward to passing them on to our team!
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Additional Information about Sheraton New York Times Square Hotel

Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York
Sheraton New York City
Sheraton New York Hotel Towers
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Sheraton New York Hotel
Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#110 Luxury Hotels in New York City
#170 Family Hotels in New York City
#205 Business Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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