My husband and I normally stay at the Marriott in New York (Eastside) as we are platinum members but the prices were very expensive at the time we wanted to travel. We got a good rate for this hotel on priceline.

We were impressed by this hotel and especially the customer service. It is an extremely busy hotel so you aren't getting that personalized service you would get at the Marriott but it was worth the price.

We arrived around 6pm on a Saturday night and requested a room on a higher floor and possibly a corner room (Murphy room) as I had read good reviews about them. We were served by Marcia who was wonderful. She tried her best to get us a Murphy room but there were none available. She upgraded us to a superior King room on the 48th floor. The room wasn't available at that time so Marcia gave us a voucher for dinner at the hotel restaurant. It was much appreciated as we had travelled from Seattle and hadn't had dinner yet.

The room was lovely and had everything we needed.

As most reviewers have mentioned the location is excellent. It is in between times square and central park.

We ate at the Halal Guys cart on 53rd and 6th a couple of times. Their food is DELICIOUS and a must while in New York. There is often a line for a reason. It is well worth the short wait.

Don't bother with the deli opposite the hotel. It is very expensive and nothing has prices on it. If you want a bottle of water, go to one of the local supermarkets / Pharmacies which are nearby.

We weren't able to get late check-out on the last day which meant we had to pay $3.75 per bag. If you want a fridge in your room you also need to pay for that.

The internet wasn't working one night in the lobby so we were given free wifi in our room for 24 hours without hesitation. Again, good customer service.

We would stay here again for the right price.

helpful at check in although a very busy hotel - stayed on the 26th floor corner room looking down 7th avenue - nice view - nice room ( 42 ich plasma), clean as would expect . Bathroom nice clean - be warned new york bath is in not a uk bath more a deep shower to stand in ! and the toilet plumbing made me laugh the sounds made me think super mario bros lol not quite sure of the link there !!!!! concierge as well as lift concierge! maybe they give him another name ( little stand by the lifts)always helpful, the hotel is like old worldy meets new (refurb) style of hotel and location perfect - if we come to New York again would more than likely stay here again - big shout to my crazy Senegalese taxi driver who picked us up from qm2 to hotel and took us to JFK-
fn- no funny smells on linen and can confirm they are not using the recycled water company anymore to clean sheets in etc ! crazy Americans if you wash things in dirty water it wont come up clean even if eco friendly - bet the person who thought that that idea drives a Toyota Prius
cannot comment on food as always out and exploring

The hotel has a great location - a quick walk to several subway stations, across the street from a tourism Center and near a lot of restaurants. It's an easy walk to Times Square. Our room was spacious and clean. The staff were friendly and helpful.

What a fabulous hotel. The room (36th Floor) was superb. The location was unbelievable a two minute walk in the heart of Times Square (Theatre (spelt the English way!) Land). The price was very reasonable (considering the location and comfort of the hotel). The breakfast was first class. I have stayed in many hotels, in many cities, but what made the Sheraton stand out for me was the staff. They were so attentive and friendly and went out of their way to make you feel welcome.

If you are planning on visiting NYC the Sheraton Towers is a great base. I might even see you in the future because I am certainly going back to NYC and the Sheraton Towers.


Angela Harney