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Sheraton New York Times Square Hotel: Traveler Reviews

4.0 of 5
811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
Ranked #199 of 432 hotels in New York City
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966 reviews from our community

Traveler rating
    289
    415
    175
    59
    28
See reviews for
Families
248
 
Couples
272
 
Solo
38
 
Business
182
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Kent
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Centrally located”
4 of 5 stars Reviewed January 3, 2013

We went to New York for Christmas and were very happy with this hotel. Very clean hotel with really fast lifts. We were on the 45th floor at the end of the corridor and had a lovely view. Enjoyed the filtered coffee machine in the room which you can use for tea also. Lovely big, comfortable beds with flat screen TV,s and iPod speakers.

Room Tip: Ask for a high floor in quite location
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask LittleKent about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
January 4, 2013
LittleKent,

We are glad you chose to spend Christmas with us! There is nothing quite like NYC during the holidays and we are glad our hotel met all of your needs and expectations. Our team hopes to welcome you back next holiday season!
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Seattle, Washington
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
“Great customer service and location”
4 of 5 stars Reviewed January 3, 2013

My husband and I normally stay at the Marriott in New York (Eastside) as we are platinum members but the prices were very expensive at the time we wanted to travel. We got a good rate for this hotel on priceline.

We were impressed by this hotel and especially the customer service. It is an extremely busy hotel so you aren't getting that personalized service you would get at the Marriott but it was worth the price.

We arrived around 6pm on a Saturday night and requested a room on a higher floor and possibly a corner room (Murphy room) as I had read good reviews about them. We were served by Marcia who was wonderful. She tried her best to get us a Murphy room but there were none available. She upgraded us to a superior King room on the 48th floor. The room wasn't available at that time so Marcia gave us a voucher for dinner at the hotel restaurant. It was much appreciated as we had travelled from Seattle and hadn't had dinner yet.

The room was lovely and had everything we needed.

As most reviewers have mentioned the location is excellent. It is in between times square and central park.

We ate at the Halal Guys cart on 53rd and 6th a couple of times. Their food is DELICIOUS and a must while in New York. There is often a line for a reason. It is well worth the short wait.

Don't bother with the deli opposite the hotel. It is very expensive and nothing has prices on it. If you want a bottle of water, go to one of the local supermarkets / Pharmacies which are nearby.

We weren't able to get late check-out on the last day which meant we had to pay $3.75 per bag. If you want a fridge in your room you also need to pay for that.

The internet wasn't working one night in the lobby so we were given free wifi in our room for 24 hours without hesitation. Again, good customer service.

We would stay here again for the right price.

Room Tip: Ask for a room on a higher floor that is not directly facing another building
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by HonestAndFair11 for New York City
Ask HonestAndFair11 about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
January 4, 2013
HonestAndFair11,

Thank you for sharing your experience. Our team is glad to hear that you chose to stay with us and enjoyed your time here. Marcia is another example of the friendly and helpful service we strive for here. We hope you chose to come back and stay with us in the future!
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portsmouth
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“4 day stay booked 2 rooms”
4 of 5 stars Reviewed January 3, 2013

helpful at check in although a very busy hotel - stayed on the 26th floor corner room looking down 7th avenue - nice view - nice room ( 42 ich plasma), clean as would expect . Bathroom nice clean - be warned new york bath is in not a uk bath more a deep shower to stand in ! and the toilet plumbing made me laugh the sounds made me think super mario bros lol not quite sure of the link there !!!!! concierge as well as lift concierge! maybe they give him another name ( little stand by the lifts)always helpful, the hotel is like old worldy meets new (refurb) style of hotel and location perfect - if we come to New York again would more than likely stay here again - big shout to my crazy Senegalese taxi driver who picked us up from qm2 to hotel and took us to JFK-
fn- no funny smells on linen and can confirm they are not using the recycled water company anymore to clean sheets in etc ! crazy Americans if you wash things in dirty water it wont come up clean even if eco friendly - bet the person who thought that that idea drives a Toyota Prius
cannot comment on food as always out and exploring

Room Tip: go higher corner of 7th for the views
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask sean b about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
January 4, 2013
sean b,

Thank you for your feedback. Our new guest room renovation has given us a whole new look and feel and we love to hear our guests opinions. We are happy our facilities met your needs and expectations and we hope you come back!
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Calgary
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
“Great location”
4 of 5 stars Reviewed January 2, 2013

The hotel has a great location - a quick walk to several subway stations, across the street from a tourism Center and near a lot of restaurants. It's an easy walk to Times Square. Our room was spacious and clean. The staff were friendly and helpful.

Room Tip: A room on a higher level will be quieter
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Spooky C about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
January 4, 2013
Spooky C,

Thank you for taking the time to review our property. There is nothing better than hearing that all aspects of our hotel met your needs and expectations. Please come back and stay with us again!
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Everything about the hotel was fabulous.”
5 of 5 stars Reviewed January 2, 2013 via mobile


What a fabulous hotel. The room (36th Floor) was superb. The location was unbelievable a two minute walk in the heart of Times Square (Theatre (spelt the English way!) Land). The price was very reasonable (considering the location and comfort of the hotel). The breakfast was first class. I have stayed in many hotels, in many cities, but what made the Sheraton stand out for me was the staff. They were so attentive and friendly and went out of their way to make you feel welcome.

If you are planning on visiting NYC the Sheraton Towers is a great base. I might even see you in the future because I am certainly going back to NYC and the Sheraton Towers.


Angela Harney

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
Ask Angela H about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
January 4, 2013
Angela H,

Thank you for the great feedback! We are so happy to hear that we stand out among the hotels you have stay at in the past. Our team works hard to make each guest experience a great one and we love to see that shine through! Come back and visit us again soon!
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Additional Information about Sheraton New York Times Square Hotel

Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York
Sheraton New York City
Sheraton New York Hotel Towers
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Sheraton New York Hotel
Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#107 Luxury Hotels in New York City
#167 Family Hotels in New York City
#202 Business Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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