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“4 day stay booked 2 rooms” 4 of 5 stars
Review of Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)   |  
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Ranked #245 of 451 hotels in New York City
GreenLeadersSilver level
portsmouth
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“4 day stay booked 2 rooms”
4 of 5 stars Reviewed January 3, 2013

helpful at check in although a very busy hotel - stayed on the 26th floor corner room looking down 7th avenue - nice view - nice room ( 42 ich plasma), clean as would expect . Bathroom nice clean - be warned new york bath is in not a uk bath more a deep shower to stand in ! and the toilet plumbing made me laugh the sounds made me think super mario bros lol not quite sure of the link there !!!!! concierge as well as lift concierge! maybe they give him another name ( little stand by the lifts)always helpful, the hotel is like old worldy meets new (refurb) style of hotel and location perfect - if we come to New York again would more than likely stay here again - big shout to my crazy Senegalese taxi driver who picked us up from qm2 to hotel and took us to JFK-
fn- no funny smells on linen and can confirm they are not using the recycled water company anymore to clean sheets in etc ! crazy Americans if you wash things in dirty water it wont come up clean even if eco friendly - bet the person who thought that that idea drives a Toyota Prius
cannot comment on food as always out and exploring

Room Tip: go higher corner of 7th for the views
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
sean b,

Thank you for your feedback. Our new guest room renovation has given us a whole new look and feel and we love to hear our guests opinions. We are happy our facilities met your needs and expectations and we hope you come back!
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (558)
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Calgary
Top Contributor
94 reviews 94 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 2, 2013

The hotel has a great location - a quick walk to several subway stations, across the street from a tourism Center and near a lot of restaurants. It's an easy walk to Times Square. Our room was spacious and clean. The staff were friendly and helpful.

Room Tip: A room on a higher level will be quieter
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
Spooky C,

Thank you for taking the time to review our property. There is nothing better than hearing that all aspects of our hotel met your needs and expectations. Please come back and stay with us again!
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2013 via mobile


What a fabulous hotel. The room (36th Floor) was superb. The location was unbelievable a two minute walk in the heart of Times Square (Theatre (spelt the English way!) Land). The price was very reasonable (considering the location and comfort of the hotel). The breakfast was first class. I have stayed in many hotels, in many cities, but what made the Sheraton stand out for me was the staff. They were so attentive and friendly and went out of their way to make you feel welcome.

If you are planning on visiting NYC the Sheraton Towers is a great base. I might even see you in the future because I am certainly going back to NYC and the Sheraton Towers.


Angela Harney

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
Angela H,

Thank you for the great feedback! We are so happy to hear that we stand out among the hotels you have stay at in the past. Our team works hard to make each guest experience a great one and we love to see that shine through! Come back and visit us again soon!
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Bournemouth, England
Top Contributor
92 reviews 92 reviews
31 hotel reviews
Reviews in 45 cities Reviews in 45 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed January 2, 2013

Booked here via hotels.com and chose a Club Room upgrade for two rooms on a six day visit covering the post-Christmas and New Year period.
Easy to find on Seventh Avenue between 52nd and 53rd. Good location.
Arrived at 9pm to find a 20 person queue at reception and only one staff on visible duty. Took us 25 minutes to be served and ended up with two free complimentary drinks as a way of apologising (?). Very busy lobby area, no help from taxi for bags or to the room at all.
Good lift area - fast.
We were on 44th floor and provided with executive club room access. My advice is not to book this option. Club room has great views but is too busy, you end up having a bun fight just to get your orange juice or muffins. These regularly run out. Really poor organisation, lack of sufficient seating and not value for money. Loads of good deli's or coffee shops locally.
Rooms in general are very clean but small. Good TV and movie options. Otherwise, not top class and beds are not as good as Marriott or W. Noisy door closing from all along corridor.
Cleaning staff are really nice but most are on a different planet - not personable or polite.
Easy walk to Central Park, Times Square, 5th Avenue, Carnegie Deli and MTA Metro.
Wouldn't return or recommend.
Not a good vantage point for New Year's Eve ball drop. Real pity as NYC is an amazing place.

Room Tip: Ask for a high floor and inward facing room for maximum quietness.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
RUSS1602,

Thank you for the review. On behalf of our team we apologize that you were unsatisfied with your experience. The level of service you experienced is not the norm for us, check-in lines are an issue we work to address everyday and staffing is a priority. Our Club Lounge is intended as a private and relaxing location for our guests and we do apologize that it was overly busy during this holiday season. We would love another chance to show you a great stay!
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Chicago, IL
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 2, 2013

This is the 2nd time I have stayed at this hotel in the last 2 years. Both times have been GREAT! The reason why i was rating it ALMOST perfect is solely based on the housekeeping staff noise level in the morning. They would park their carts outside our suite and it was loud, I felt like they were in my room. However, i did realize that I did not have have my do not disturb sign on the door, so it could be partially my fault. There are many great things about this hotel. LOCATION< LOCATION< LOCATION! Did I mention location??? perfect. Walking distance to Central park, Rockefeller Center, Madison Ave.,Times Square, Theater District, Radio City and more. But, if you are looking to travel up or downtown, you have the subway just outside the hotel door. If you have been to NYC before, you will know that walking and the Subway are the best ways to get around and avoid paying for a taxi just to sit in traffic.
I felt like the rates were fair, even pretty good for NY and the time we were there. Staff was friendly and efficient. They offer a bag storage for $3.75 per article, which comes in handy if you are flying out late and still want to explore the city after checkout. If you upgrade to the concierge level, you will snacks at happy hour (fresh veggies, dips, cheese and crackers, soft drinks, etc and a cash bar),a fabulous continental breakfast and an AMAZING view of Times Square, the Hudson River and Central Park. It is well worth the upgrade. Rooms were clean and well stocked with towels and toiletries. Beds were very comfortable. I would definitely stay again.

Room Tip: Perhaps call the hotel to ask where the Housecleaning parks their carts in the morning, and ask for...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
Margaretwg,

There is nothing we love more than returning guests! We are so happy to hear that both your experiences with us were great and we look forward to your return. Thank you for your continued loyalty.
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Miami
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 2, 2013

We had a great time here.
The hotel was very close to broadway and Time Square.
The lobby is nice.
The Service is good.
Room service is great.
Very clean hotel.
The beds are comfortable.
The pillows and bed spreads are super good.
Fresh towels daily.
Awesome experience.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
psillywilly,

There is nothing we like to hear more than our guests having an awesome experience! It is great that our guest rooms and facilities exceeded your expectations and you enjoyed our room service offerings! We look forward to welcoming you back on your next trip to NYC!
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Boston, Massachusetts
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 1, 2013

My boyfriend and I only stayed one night. We dropped our bags early in the morning and stopped by the concierge desk to ask for some tips. The concierge desk is not an asset here. They were not helpful with directions, did not have ANY tips about restaurants near Rockefeller Center. The general impression we got from her was that we were wasting her time. The room was clean and the front desk was pleasant. It was a drag to have to pay to have our luggage stored the day of checkout while we finished exploring the city.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
Redmoose31,

Thank you for sharing your thoughts with us. First and foremost we would like to apologize for your negative experience with our concierge. We can assure you that is not the type of service we strive for and we hope you will come back for another stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Green Hotel in New York City
#135 Luxury Hotel in New York City
#173 Family Hotel in New York City
#201 Business Hotel in New York City
#216 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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