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“Great location, but that's about it” 3 of 5 stars
Review of Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)   |  
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Breakfast for 2 Included
Ranked #241 of 453 Hotels in New York City
GreenLeadersSilver level
Bournemouth, England
Top Contributor
101 reviews 101 reviews
36 hotel reviews
Reviews in 51 cities Reviews in 51 cities
75 helpful votes 75 helpful votes
“Great location, but that's about it”
3 of 5 stars Reviewed January 2, 2013

Booked here via hotels.com and chose a Club Room upgrade for two rooms on a six day visit covering the post-Christmas and New Year period.
Easy to find on Seventh Avenue between 52nd and 53rd. Good location.
Arrived at 9pm to find a 20 person queue at reception and only one staff on visible duty. Took us 25 minutes to be served and ended up with two free complimentary drinks as a way of apologising (?). Very busy lobby area, no help from taxi for bags or to the room at all.
Good lift area - fast.
We were on 44th floor and provided with executive club room access. My advice is not to book this option. Club room has great views but is too busy, you end up having a bun fight just to get your orange juice or muffins. These regularly run out. Really poor organisation, lack of sufficient seating and not value for money. Loads of good deli's or coffee shops locally.
Rooms in general are very clean but small. Good TV and movie options. Otherwise, not top class and beds are not as good as Marriott or W. Noisy door closing from all along corridor.
Cleaning staff are really nice but most are on a different planet - not personable or polite.
Easy walk to Central Park, Times Square, 5th Avenue, Carnegie Deli and MTA Metro.
Wouldn't return or recommend.
Not a good vantage point for New Year's Eve ball drop. Real pity as NYC is an amazing place.

Room Tip: Ask for a high floor and inward facing room for maximum quietness.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
RUSS1602,

Thank you for the review. On behalf of our team we apologize that you were unsatisfied with your experience. The level of service you experienced is not the norm for us, check-in lines are an issue we work to address everyday and staffing is a priority. Our Club Lounge is intended as a private and relaxing location for our guests and we do apologize that it was overly busy during this holiday season. We would love another chance to show you a great stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,743 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Chicago, IL
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 2, 2013

This is the 2nd time I have stayed at this hotel in the last 2 years. Both times have been GREAT! The reason why i was rating it ALMOST perfect is solely based on the housekeeping staff noise level in the morning. They would park their carts outside our suite and it was loud, I felt like they were in my room. However, i did realize that I did not have have my do not disturb sign on the door, so it could be partially my fault. There are many great things about this hotel. LOCATION< LOCATION< LOCATION! Did I mention location??? perfect. Walking distance to Central park, Rockefeller Center, Madison Ave.,Times Square, Theater District, Radio City and more. But, if you are looking to travel up or downtown, you have the subway just outside the hotel door. If you have been to NYC before, you will know that walking and the Subway are the best ways to get around and avoid paying for a taxi just to sit in traffic.
I felt like the rates were fair, even pretty good for NY and the time we were there. Staff was friendly and efficient. They offer a bag storage for $3.75 per article, which comes in handy if you are flying out late and still want to explore the city after checkout. If you upgrade to the concierge level, you will snacks at happy hour (fresh veggies, dips, cheese and crackers, soft drinks, etc and a cash bar),a fabulous continental breakfast and an AMAZING view of Times Square, the Hudson River and Central Park. It is well worth the upgrade. Rooms were clean and well stocked with towels and toiletries. Beds were very comfortable. I would definitely stay again.

Room Tip: Perhaps call the hotel to ask where the Housecleaning parks their carts in the morning, and ask for...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
Margaretwg,

There is nothing we love more than returning guests! We are so happy to hear that both your experiences with us were great and we look forward to your return. Thank you for your continued loyalty.
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Miami
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 2, 2013

We had a great time here.
The hotel was very close to broadway and Time Square.
The lobby is nice.
The Service is good.
Room service is great.
Very clean hotel.
The beds are comfortable.
The pillows and bed spreads are super good.
Fresh towels daily.
Awesome experience.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
psillywilly,

There is nothing we like to hear more than our guests having an awesome experience! It is great that our guest rooms and facilities exceeded your expectations and you enjoyed our room service offerings! We look forward to welcoming you back on your next trip to NYC!
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Boston, Massachusetts
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 1, 2013

My boyfriend and I only stayed one night. We dropped our bags early in the morning and stopped by the concierge desk to ask for some tips. The concierge desk is not an asset here. They were not helpful with directions, did not have ANY tips about restaurants near Rockefeller Center. The general impression we got from her was that we were wasting her time. The room was clean and the front desk was pleasant. It was a drag to have to pay to have our luggage stored the day of checkout while we finished exploring the city.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
Redmoose31,

Thank you for sharing your thoughts with us. First and foremost we would like to apologize for your negative experience with our concierge. We can assure you that is not the type of service we strive for and we hope you will come back for another stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 1, 2013

My daughters and I went for pre-Christmas trip to NYC and stayed in the Sheraton Times Square where we stayed for one week.. For location in New York you can't beat it, it's so central. You're within easy walking distance of Times Square - about 3 minutes walk, 5th Avenue - a 10 minute walk, and the Rockefeller center, Broadway, Bryant and central parks were all within minutes walking distance. We only took a taxi twice while during our stay as there was a subway station on the corner of the hotel and the E train brought us to most of the places we wanted to visit, or we were close enough to walk.

I would highly recommend this hotel.. in the lobby, which was buzzing at all times, there was free wifi, computers and a free printer for booking tickets or printing off airline passes etc. It's not really suitable for a quiet romantic break away, but then again - I wouldn't say NYC is either!

We had a couple of minor issues with the room on our arrival that were sorted out almost immediately and followed up with a courtesy phone call from the manager to ensure everything was ok. All in all.. a great experience and a fantastic base for a trip to NYC no matter how long your stay.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
TravelLightThisTime,

Thank you for the recommendation! As you said, our location is central to so much, many places are either a short walk or subway ride away. We love to hear that our location made your stay more enjoyable.
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London
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 1, 2013

I've just returned from a 5 night stay on the 32nd floor at this hotel. Its location is truly amazing, just a few blocks north of Times Square, and it is huge. Everywhere in the hotel is always frantically busy with people from all over the world. The staff are cheerful, friendly, helpful and often multi-lingual. If you hate heights and dodgy elevators, be sure to request a room on the lower floors!
The rooms are on the small side but they have wonderfully comfortable beds and have been recently refurbished so they have a modern urban feel. There are plenty of options for eating close to the hotel but some trade on their famous names and are ridiculously expensive.
There is a subway station outside the hotel, Central Park and the shops of 5th Avenue are within easy walking distance, which is useful in the extreme cold and snow of a New York winter. It's a great place for being in the centre of things in the city that never sleeps.
Tip: use the free WiFi in the lobby

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
Honeypot54321,

Thank you for the great review. Our signature Sheraton Sweet Sleepers are always a big hit for how comfy they are! We appreciate your kind words and look forward to passing on the message to our staff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wading River, New York
2 reviews
2 of 5 stars Reviewed January 1, 2013

After extensive searching for a hotel within the confines of Times Square for New Years Eve (since they block off the roads at a certain point), I am disheartened with my experience. I called the hotel and SPECIFICALLY asked if this hotel would have views of the ball drop. I was told by a hotel representative that the hotel was right on 7th Avenue and you can see the ball perfectly, and they even have a blocked off section in front of the hotel for guests to view it. WHAT ACTUALLY HAPPENED WAS the hotel CLOSED OFF the main entrance on 7th Avenue and its patrons only had in and out access to go through the side street, which was corridored off by a police officer that would not let you go ANYWHERE. We were literally stuck on a side road with zero visibility of ANYTHING Times Square-related. I spoke to the Hotel Manager Shaun Cassidy who said he understood my frustrations but said could do nothing since the NYPD said no one was allowed on the 7th Avenue side. Then as my children and I were trying to see anything from the inside of the hotel, a restaurant window gave us a view of the 7th Avenue entrance only, with hotel employees enjoying the view and smoking cigarettes, having a great time. Completely disgusted, and I'm glad THEY, at least, got to enjoy the ball drop. They could have been honest when I called, as there are several comparably priced hotels in the area that allowed their patrons to enjoy the festivites. Completely ruined what was supposed to be an amazing, memorable event. No family should leave a hotel so sad! Waste of a lot of money...

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, January 4, 2013
DinaMichele,

Thank you for your feedback. On behalf of our team we apologize for your unpleasant experience with us. In past years we have always blocked off an area in the front of our hotel for guests to view the ball drop but this year the NYPD did not allow that. We want to clear this up so that you do not feel misinformed in any way, our staff was under the impression that as always guests would be allowed out front of the hotel. We sincerely apologize that this had a negative impact on your New Year's Eve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Green Hotel in New York City
#135 Luxury Hotel in New York City
#181 Family Hotel in New York City
#200 Romantic Hotel in New York City
#202 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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