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Sheraton New York Times Square Hotel: Traveler Reviews

4.0 of 5
811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
Ranked #200 of 435 hotels in New York City
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955 reviews from our community

Traveler rating
    283
    413
    173
    58
    28
See reviews for
Families
246
 
Couples
270
 
Solo
37
 
Business
180
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Chicago, IL
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Almost perfect”
4 of 5 stars Reviewed January 2, 2013

This is the 2nd time I have stayed at this hotel in the last 2 years. Both times have been GREAT! The reason why i was rating it ALMOST perfect is solely based on the housekeeping staff noise level in the morning. They would park their carts outside our suite and it was loud, I felt like they were in my room. However, i did realize that I did not have have my do not disturb sign on the door, so it could be partially my fault. There are many great things about this hotel. LOCATION< LOCATION< LOCATION! Did I mention location??? perfect. Walking distance to Central park, Rockefeller Center, Madison Ave.,Times Square, Theater District, Radio City and more. But, if you are looking to travel up or downtown, you have the subway just outside the hotel door. If you have been to NYC before, you will know that walking and the Subway are the best ways to get around and avoid paying for a taxi just to sit in traffic.
I felt like the rates were fair, even pretty good for NY and the time we were there. Staff was friendly and efficient. They offer a bag storage for $3.75 per article, which comes in handy if you are flying out late and still want to explore the city after checkout. If you upgrade to the concierge level, you will snacks at happy hour (fresh veggies, dips, cheese and crackers, soft drinks, etc and a cash bar),a fabulous continental breakfast and an AMAZING view of Times Square, the Hudson River and Central Park. It is well worth the upgrade. Rooms were clean and well stocked with towels and toiletries. Beds were very comfortable. I would definitely stay again.

Room Tip: Perhaps call the hotel to ask where the Housecleaning parks their carts in the morning, and ask for...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Margaretwg about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
January 4, 2013
Margaretwg,

There is nothing we love more than returning guests! We are so happy to hear that both your experiences with us were great and we look forward to your return. Thank you for your continued loyalty.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Nice stay and Comfortable rooms”
4 of 5 stars Reviewed January 2, 2013

We had a great time here.
The hotel was very close to broadway and Time Square.
The lobby is nice.
The Service is good.
Room service is great.
Very clean hotel.
The beds are comfortable.
The pillows and bed spreads are super good.
Fresh towels daily.
Awesome experience.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask psillywilly about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
January 4, 2013
psillywilly,

There is nothing we like to hear more than our guests having an awesome experience! It is great that our guest rooms and facilities exceeded your expectations and you enjoyed our room service offerings! We look forward to welcoming you back on your next trip to NYC!
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Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Short Trip”
3 of 5 stars Reviewed January 1, 2013

My boyfriend and I only stayed one night. We dropped our bags early in the morning and stopped by the concierge desk to ask for some tips. The concierge desk is not an asset here. They were not helpful with directions, did not have ANY tips about restaurants near Rockefeller Center. The general impression we got from her was that we were wasting her time. The room was clean and the front desk was pleasant. It was a drag to have to pay to have our luggage stored the day of checkout while we finished exploring the city.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by Redmoose31 for New York City
Ask Redmoose31 about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
January 4, 2013
Redmoose31,

Thank you for sharing your thoughts with us. First and foremost we would like to apologize for your negative experience with our concierge. We can assure you that is not the type of service we strive for and we hope you will come back for another stay with us!
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Dublin, Ireland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Location, Location, Location”
5 of 5 stars Reviewed January 1, 2013

My daughters and I went for pre-Christmas trip to NYC and stayed in the Sheraton Times Square where we stayed for one week.. For location in New York you can't beat it, it's so central. You're within easy walking distance of Times Square - about 3 minutes walk, 5th Avenue - a 10 minute walk, and the Rockefeller center, Broadway, Bryant and central parks were all within minutes walking distance. We only took a taxi twice while during our stay as there was a subway station on the corner of the hotel and the E train brought us to most of the places we wanted to visit, or we were close enough to walk.

I would highly recommend this hotel.. in the lobby, which was buzzing at all times, there was free wifi, computers and a free printer for booking tickets or printing off airline passes etc. It's not really suitable for a quiet romantic break away, but then again - I wouldn't say NYC is either!

We had a couple of minor issues with the room on our arrival that were sorted out almost immediately and followed up with a courtesy phone call from the manager to ensure everything was ok. All in all.. a great experience and a fantastic base for a trip to NYC no matter how long your stay.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
Ask TravelLightThisTime about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
January 4, 2013
TravelLightThisTime,

Thank you for the recommendation! As you said, our location is central to so much, many places are either a short walk or subway ride away. We love to hear that our location made your stay more enjoyable.
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London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Christmas/New Year break”
4 of 5 stars Reviewed January 1, 2013

I've just returned from a 5 night stay on the 32nd floor at this hotel. Its location is truly amazing, just a few blocks north of Times Square, and it is huge. Everywhere in the hotel is always frantically busy with people from all over the world. The staff are cheerful, friendly, helpful and often multi-lingual. If you hate heights and dodgy elevators, be sure to request a room on the lower floors!
The rooms are on the small side but they have wonderfully comfortable beds and have been recently refurbished so they have a modern urban feel. There are plenty of options for eating close to the hotel but some trade on their famous names and are ridiculously expensive.
There is a subway station outside the hotel, Central Park and the shops of 5th Avenue are within easy walking distance, which is useful in the extreme cold and snow of a New York winter. It's a great place for being in the centre of things in the city that never sleeps.
Tip: use the free WiFi in the lobby

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Honeypot54321 about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
January 4, 2013
Honeypot54321,

Thank you for the great review. Our signature Sheraton Sweet Sleepers are always a big hit for how comfy they are! We appreciate your kind words and look forward to passing on the message to our staff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New York Times Square Hotel

Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York
Sheraton New York City
Sheraton New York Hotel Towers
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Sheraton New York Hotel
Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#110 Luxury Hotels in New York City
#170 Family Hotels in New York City
#205 Business Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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