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“Pathetic downgrade” 1 of 5 stars
Review of Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)   |  
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Ranked #244 of 451 hotels in New York City
GreenLeadersSilver level
San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Pathetic downgrade”
1 of 5 stars Reviewed December 10, 2012

I've been coming to this hotel for years on business and pleasure. I''m in the travel industry, and I have Platinum status with over 250,000 points. Don't come to this Sheraton or you'll be SO disappointed! And they were charging over $450 a night!! They cut out all decent food on the Club floor (no pastry, no fresh berries or fruit, no individual cereal boxes or oatmeal). They ran out of bagels and muffins on a Sunday 1 hr before closing. Everything is pre--made. 90% of the Club floor users were complaining and agreed they wouldn't come back, They cut the hours of the Club Floor to end at 10am on weekends -- which is 7am for West Coasters (why would I want to get up that early on a vacation??) They ran out of stirring sticks and cream for the rooms (we asked for it to be delivered -- but it never showed up) I've probably stayed 50 times there through the years -- and now I'll stop. Marriot, Hyatt, and Hilton have MUCH better club floors. If I was Starwood, I would REALLY question this manager's decisions. I stay at Sheratons in many other Cities, and this one is absolutely pathetic in comparison. People were actually bringing in their own food to the Club Fl!! Save your money and go elsewhere.

Room Tip: Club fl best -- but very small rooms.
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  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, December 14, 2012
Wendy2529,

Thank you for the review. On behalf of our team we apologize for your unpleasant stay. Our Club Lounge offerings were altered to be more in line with the brand standards and we are taking all guest feedback into consideration. We never want to lose loyal guests and we would love for you to give us another chance to give you the experience you deserve.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (558)
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Falkirk, United Kingdom
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 10, 2012

I stayed here with a friend on the last leg of my holiday.
The Sheraton is well located for Times Square, the Theatre district and sightseeing generally in New York.
Staff were very friendly and helpful giving us directions and advice on subways, taxis etc.
Since there were so many restaurants around the hotel we ate in a number of these to get a flavour of NY.
Our bedroom was a reasonable size, well appointed and cleaning staff did an excellent job keeping it clean etc.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, December 14, 2012
WeeNell30,

Thank you for reviewing our property. We are happy to have been a part of your holiday travels, there is nothing like NYC during the holidays! We appreciate your kind feedback regarding our staff, words like yours motivate us to be even better.
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Pittsburgh, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 10, 2012

Went for the Thanksgiving weekend - perfect spot to get to anything in the city - steps from times square and any subway! Great service and directions. Clean room - very quiet although the lobby was packed!!! Perfect location for everything!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, December 14, 2012
pghlawyer,

We are glad you found our location to be perfect for everything during your NYC stay. Our lobby can become very busy during the holidays, there is nothing like the holidays in the Big Apple! Thank you for your review.
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No. VA
Top Contributor
252 reviews 252 reviews
25 hotel reviews
Reviews in 94 cities Reviews in 94 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed December 10, 2012

We had several events at the Rockefeller Center and Radio City Music Hall, so the Sheraton New York was a great location. The rooms were very nice, but just a bit small. The Front Desk staff were excellent and very helpful. Its a good place to stay if you're going to be in the Times Square/Rockefeller Center area.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, December 14, 2012
mlowder500,

Thank you for the review. It is pleasing to hear that our location and facilities met your needs and expectations during your time with us. We appreciate your kind words regarding our staff and look forward to passing it on to them.
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Sydney
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 9, 2012

We stayed here for 4 nights in October and absolutely loved it!

Like all Sheraton's, the Sheraton New York Times Square was fantastic! Being so well located, we felt we were in the best position to see New York for the first time.

The hotel is right above a subway station, so we found ourselves easily being able to come back if we forgot something or just wanted a quick rest during the day. It is also within easy walk distance of Times Square, some great restaurants on 9th Ave, Central Park, shopping on 5th Ave, plus the David Letterman studios which we were lucky enough to get tickets to in the lottery draw.

The wi-fi is only free in the hotel lobby which is unfortunate as it is quite a busy area! Although we would prefer free wi-fi in the room, we were able to make do by using it on our way out / in via the lobby.

Rooms are nice and large with modern furnishings, and the beds are perfect for a great night's sleep after a long day site-seeing!

Overall we would definitely stay here again for a short trip! However now that I feel I know my way around I would probably consider staying closer to less touristy areas e.g. Soho.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, December 14, 2012
annav88,

Thank you for the great review, we are glad you thought our hotel was fantastic! It is great that you were able to take advantage of our central location and nearby transit stops! We hope to welcome you back on your next trip to NYC!
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alexandria, virginia
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 9, 2012 via mobile

Just came back from a 1 night stay at this hotel. It was perfectly located for us to walk everywhere. The hotel lobby was busy, especially the bag check, but otherwise we had no problems. Room was big by NYC standards, and beds were very comfortable. Overall, it was a good experience and I would recommend it.

  • Stayed December 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, December 14, 2012
jw9691,

Thank you for taking the time to review our hotel. There is nothing better than hearing that our guests had absolutely no problems during their time with us. Our signature Sheraton Sweet Sleeper beds get a lot of attention for how comfortable they are! We appreciate your recommendation and look forward to your return.
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Oslo, Norway
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 9, 2012

Sheraton was a good place to stay.
Rooms were comfortable but a little small but i guess that's New York.
A bit of noice from the street during night but i guess that's as well New York.
Otherwise everything else was perfect.
As they figured out that we were in NY due to my partners birthday they sent up a complimentary snack of cheeses and two bottles of wine. That's very much apreciated.

Room Tip: The higher up the less noise from the streets.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, December 14, 2012
Wittsjo,

Thank you for the great review. Guest satisfaction is always our number one goal and we are so happy to have succeeded. We are glad you enjoyed the wine and cheese and hope you will return soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Green Hotel in New York City
#134 Luxury Hotel in New York City
#172 Family Hotel in New York City
#202 Business Hotel in New York City
#215 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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