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Sheraton New York Times Square Hotel: Traveler Reviews

4.0 of 5
811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
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Ranked #200 of 432 hotels in New York City
Most recent review
4 of 5 stars Reviewed December 9, 2012
jw9691 alexandria, virginia
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1,071 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
alexandria, virginia
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
“Good hotel in great location!”
4 of 5 stars Reviewed December 9, 2012 via mobile

Just came back from a 1 night stay at this hotel. It was perfectly located for us to walk everywhere. The hotel lobby was busy, especially the bag check, but otherwise we had no problems. Room was big by NYC standards, and beds were very comfortable. Overall, it was a good experience and I would recommend it.

  • Stayed December 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 14, 2012
jw9691,

Thank you for taking the time to review our hotel. There is nothing better than hearing that our guests had absolutely no problems during their time with us. Our signature Sheraton Sweet Sleeper beds get a lot of attention for how comfortable they are! We appreciate your recommendation and look forward to your return.
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Oslo, Norway
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Good place to stay”
5 of 5 stars Reviewed December 9, 2012

Sheraton was a good place to stay.
Rooms were comfortable but a little small but i guess that's New York.
A bit of noice from the street during night but i guess that's as well New York.
Otherwise everything else was perfect.
As they figured out that we were in NY due to my partners birthday they sent up a complimentary snack of cheeses and two bottles of wine. That's very much apreciated.

Room Tip: The higher up the less noise from the streets.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 14, 2012
Wittsjo,

Thank you for the great review. Guest satisfaction is always our number one goal and we are so happy to have succeeded. We are glad you enjoyed the wine and cheese and hope you will return soon!
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London
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Excellent location and very busy because of it”
4 of 5 stars Reviewed December 9, 2012

We stayed here for a week as part of a package. It is very well located within a short walking distance of many subway lines and not far from Times Square and Central Park. But because of this they are extremely busy. We arrived exhausted at 6pm and our rooms weren't ready. They very kindly sent us off for a free meal in their burger restaurant...but I would have preferred a shower! They seem to do this every night so don't expect your room to be ready even if you arrive well past check-in time. Very good room, but the window was broken and so the room was a little noisy. When we reported it the next day they tried to fix it but couldn't and offered to find us somewhere else. But the hotel was too full to find us anything nearly as good or an upgrade that we were happy to pay for, so we decided not to move. Staff try their best in the hotel, but are so busy that they are limited in what they can do so don't expect to be made to feel special, just enjoy the location.

Room Tip: higher floors have extra fast lift which is fun!
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 14, 2012
Braithwaite422,

Thank you for your feedback. We are pleased to hear that our central location added to your New York experience. On behalf of our team we do apologize for your broken window and being unable to move you to a different room, the holidays are such a busy time in NYC. We appreciate your kind words regarding our staff!
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Front Royal, Virginia
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
“great location”
5 of 5 stars Reviewed December 9, 2012

This hotel is in a great location within walking distance to Times Square, Rockerfellar Plaze, Fifth Avenue, and Central park. The staff was friendly and it was very quiet. The elevators are super fast and we never waited more than a minute or two on a busy weekend (Thanksgiving). The rooms were spacious by NY standards (bathroom large enough to get dressed in it).

Room Tip: don't be afraid to get a room high up; you don't hear the street noise and the elevators ar...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 14, 2012
VADocMom,

Thank you for the great feedback. It is great to hear that our guest rooms and amenities met your needs and expectations and our location added convenience to your trip. Come back and visit us again soon!
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Raleigh, NC
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
37 helpful votes 37 helpful votes
“Fantastic location and newly renovated - perfect NYC getaway”
5 of 5 stars Reviewed December 8, 2012

We recently stayed at the Sheraton New York and loved the location. It is the perfect proximity to Times Square, 5th Avenue, Broadway and Central Park. The hotel was recently renovated and has nice amenities to boot. We have stayed at the Ritz Carlton Central Park, NYC Hilton, W Times Square, The Marriott Marquis, The Waldorf, The Hudson, The Renaissance Times Square, The Crown Plaza and many others but loved this location best. Outstanding value - Definitely would go back!

Room Tip: Recommend the upgrade to the Club Lounge Floor (44 or higher) for the lovely views and use of the cl...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 14, 2012
imagointraveling,

Thank you for sharing your thoughts with us. Our location is one of our best assets making it simple and easy for our guests to get just about anywhere in the city. It is amazing to hear that you loved our location the best! There is no better feedback we can ask for, we look forward to your next stay!
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Additional Information about Sheraton New York Times Square Hotel

Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York
Sheraton New York City
Sheraton New York Hotel Towers
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Sheraton New York Hotel
Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#108 Luxury Hotels in New York City
#161 Family Hotels in New York City
#199 Business Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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