Still waiting in the slowest ever checkin line. We've been here for over 40 minutes. This hotel should be embarrassed about such a brutal wait. There is ONE person checking us in and the line extends for up to 40 people. An aircrew showed up and took one of the personnel. Stay somewhere else

I stayed here two times in November in 2012~!!
Mrs. Joy helped me so much--she is a such wonderful lady.
Because of her nice and amazing service made me went back to use this hotel again.

Thank you so much for great service:)

Only stayed for the night before thanksgiving. The hotel was very crowded due to the parade right outside their door! The room was immaculate, the staff very friendly altho we didn't need anything so can't really judge. There was no food to speak of, limited hours for lunch, but you're in midtown, everything is outside your door. Room service is more overpriced than expected After the parade the lobby was packed (as was the entire area) attesting to its convenient location. Maid service friendly and efficient.

it is a big and busy hotel. however the nice and warm welcome and help by the recetion desk person (Ms. Akada Phillip) made the hotel enjoyable.

the room isin good shape and renovated. the bathroom is clean. location is great and close to the theater district. i recommnd this hotel