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Sheraton New York Times Square Hotel: Traveler Reviews

4.0 of 5
811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
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Ranked #200 of 432 hotels in New York City
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1,073 reviews from our community

Traveler rating
    330
    458
    191
    64
    30
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Families
278
 
Couples
304
 
Solo
43
 
Business
192
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Raleigh, NC
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
37 helpful votes 37 helpful votes
“Fantastic location and newly renovated - perfect NYC getaway”
5 of 5 stars Reviewed December 8, 2012

We recently stayed at the Sheraton New York and loved the location. It is the perfect proximity to Times Square, 5th Avenue, Broadway and Central Park. The hotel was recently renovated and has nice amenities to boot. We have stayed at the Ritz Carlton Central Park, NYC Hilton, W Times Square, The Marriott Marquis, The Waldorf, The Hudson, The Renaissance Times Square, The Crown Plaza and many others but loved this location best. Outstanding value - Definitely would go back!

Room Tip: Recommend the upgrade to the Club Lounge Floor (44 or higher) for the lovely views and use of the cl...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
See 3 more reviews by imagointraveling for New York City
Ask imagointraveling about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 14, 2012
imagointraveling,

Thank you for sharing your thoughts with us. Our location is one of our best assets making it simple and easy for our guests to get just about anywhere in the city. It is amazing to hear that you loved our location the best! There is no better feedback we can ask for, we look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pickering, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Waiting in the check in line”
1 of 5 stars Reviewed December 7, 2012 via mobile

Still waiting in the slowest ever checkin line. We've been here for over 40 minutes. This hotel should be embarrassed about such a brutal wait. There is ONE person checking us in and the line extends for up to 40 people. An aircrew showed up and took one of the personnel. Stay somewhere else

  • Stayed December 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask George A about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 14, 2012
George A,

Thank you for your review. First and foremost we would like to apologize for the unpleasant check-in experience you had. We can assure you this is not the norm for us and we would love another chance to give you a great experience. We hope you will return.
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Beverly Hills, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Amazing Service. Thank You Mrs. Joy (Reception Desk)”
5 of 5 stars Reviewed December 7, 2012

I stayed here two times in November in 2012~!!
Mrs. Joy helped me so much--she is a such wonderful lady.
Because of her nice and amazing service made me went back to use this hotel again.

Thank you so much for great service:)

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask kiminyoung about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 7, 2012
kiminyoung,

Thank you so much for the kind words regarding Joy from our front desk team. Joy is an example of the type of friendly service we always strive for. We look forward to passing on your feedback to Joy and the rest of our front desk team.
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Schenectady, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Sheraton Midtown - comfortable, clean, up to date”
4 of 5 stars Reviewed December 6, 2012

Only stayed for the night before thanksgiving. The hotel was very crowded due to the parade right outside their door! The room was immaculate, the staff very friendly altho we didn't need anything so can't really judge. There was no food to speak of, limited hours for lunch, but you're in midtown, everything is outside your door. Room service is more overpriced than expected After the parade the lobby was packed (as was the entire area) attesting to its convenient location. Maid service friendly and efficient.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
1 review
3 helpful votes 3 helpful votes
“warm welcome and great service”
4 of 5 stars Reviewed December 5, 2012

it is a big and busy hotel. however the nice and warm welcome and help by the recetion desk person (Ms. Akada Phillip) made the hotel enjoyable.

the room isin good shape and renovated. the bathroom is clean. location is great and close to the theater district. i recommnd this hotel

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask samuelNyc about Sheraton New York Times Square Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 7, 2012
samuelNyc,

Thank you for the feedback and kind words regarding our front desk team member Akada. Akada is a true shining star and we are lucky to have her as part of our team. Our goal is to make each and every guest experience a great one!
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Additional Information about Sheraton New York Times Square Hotel

Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York
Sheraton New York City
Sheraton New York Hotel Towers
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Sheraton New York Hotel
Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#108 Luxury Hotels in New York City
#161 Family Hotels in New York City
#199 Business Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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