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“Extremely busy hotel but it works” 4 of 5 stars
Review of Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)   |  
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Breakfast for 2 Included
Ranked #252 of 459 Hotels in New York City
GreenLeadersSilver level
Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
“Extremely busy hotel but it works”
4 of 5 stars Reviewed November 16, 2012

This was my second time staying at the Sheraton. Yes, the lobby can be very busy (there was the Clinton Global Initiative on when we were there), but its to be expected from a hotel of this size. For the hotwire rate we paid, we were very happy. We loved the location as it's an easy 3-5 mins stroll to the heart of times square (and the subway is practically part of the hotel as it's only 10 metres from the entrance). The rooms have been recently renovated and are a decent size (for NYC standards). I enjoyed my stay and will be back. For a cheap meal or late night snack, try the chicken rice from the 'Halal Guys' on 53rd and 6th, literally just down the street from the Sheraton.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 21, 2012
lexi_m2011,

Thank you for your feedback. We are so proud of our newly renovated rooms, it is great to hear that our guests enjoy them too. Our location is one of the best, right in the middle of everything NYC has to offer! Eating at the Halal guys is a must-do NYC experience! We look forward to your return.
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3,146 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (744)
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English first
Minneapolis, Minnesota, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 15, 2012

Booked correctly, got confirmed but was put into a different room because they send someone else to my room. I had to chase people to move from the two twin bed room to the king bed one that I reserved and that happened after I begged for it and late in the afternoon. I was offered with "a breakfast" to compensate for all the misunderstandings but, they ended up charging it to my corporate card.

Not a good choice if you're attending AdTech or if a corporate client. Stay at the W or other more serious option.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 21, 2012
AndresColombia2012,

Thank you for your review. On behalf of our team we apologize for your unpleasant experience with us. The issues you experienced are not the norm for us and we would love a chance to make things right. If your billing issues have not been resolved please reach out to us directly so we can resolve this for you as soon as possible.
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Middletown, CT
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

Stayed at this hotel in September for 2 nights while in town celebrating my boyfriend's birthday. Even before arriving the staff I spoke to on the phone were very helpful answering all of my questions. At check in we were told that even though we booked a room with a king bed there were only double rooms left. We obviously looked disappointed because we got upgraded to a room on the top floor in order to meet our request. A very fast elevator got us up to the 50th floor quickly and never had to wait long for the elevator. The room was small, as is expected for NYC, but beautiful. Loved the walk in shower and sitting area in the room. Woke up in the morning to a beautiful view of central park and the rest of Manhattan. Ate in both restaurants and the food was good, love the breakfast buffet options. Not all the amenities (shampoo & conditioner) were refreshed when the room was cleaned but it wasn't any trouble. Used the fitness center both mornings and it was incredible! Very clean, large, and had as much equipment as any full gym I have ever been to. Short walk to the subway which made getting around very easy. I am a Starwood employee so I didn't pay anywhere near what the room would retail for but even without my discount I would stay here again!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 21, 2012
Karly T,

We are glad that you chose to spend your boyfriends birthday with us. The views from our rooms can be truly breathtaking and it is great that you were able to enjoy it. It is always great to hear that our guest rooms and dining options met your needs and expectations during your stay. We hope to welcome you back soon!
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Oakville
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 15, 2012

I can't say enough about the location. So close to Time Square and Central Park. We took the subway from JFK (E train). The subway stop for the hotel is across the street. The staff at the front desk were friendly and very accommodating. I booked through hotwire and by asking nicely we got a room with two beds. The rooms were very spacious for NYC rooms, regular size compared to other locations. There is free wifi in the lobby. I would definitely stay here again.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 21, 2012
PRS70,

Thank you for your review. We are happy to hear that our guest rooms met your needs during your stay with us. Our newly renovated rooms are our greatest asset and we are so happy to get positive feedback on them. It is great that our location added to the convenience of your trip! We look forward to your next stay!
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Alexandria, Virginia
Top Contributor
126 reviews 126 reviews
27 hotel reviews
Reviews in 49 cities Reviews in 49 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 15, 2012

While the space is tight the room was clean, comfortable and nicely appointed. We love the convenient location for theater and shopping on Fifth Avenue. The staff is friendly and helpful. There is a starbucks coffee and maker in the room which is a nice treat in the morning.

Room Tip: While the windows are nicely glazed we always ask for a high floor which helps with the street noise...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 21, 2012
Travelwestport,

Thank you for sharing your experience with us. We are so proud of our newly renovated rooms. Our new design was developed with our guests in mind to maximize space and comfort. We are happy to hear that our guest rooms and amenities met your needs and expectations. Happy Thanksgiving!
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Boston, Massachusetts
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 15, 2012 via mobile

2 night business trip. Prepaid on kayak for a very good rate for the area. Rooms recently redone. cafe in lobby offers good breakfast options without breaking the bank. Full breakfast also available. Gym in basement with Windsors for good people watching while on the treadmill.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 21, 2012
Daniel G,

Thank you for the review. It is good to hear that you felt our hotel was a great value for your money. Our Link Cafe in the lobby offers Starbucks coffee, breakfast bites and acts as our own internet cafe. Since our renovation of our fitness center we feel our gym is so much more than a typical hotel health club, we are glad you enjoyed it! Happy Thanksgiving on behalf of the Sheraton NY Times Square.
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Providence, Rhode Island
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 15, 2012

I was fortunate to stay at your 53rd street property last Sunday November 11th & 12th during the NY Hotel/Motel Show.

When I arrived at 12:00 noon last Sunday, your hotel was rocking with lots of hotel guests. The line for the check-in was 20 deep with many anxious customers. Some of the guests were quite impatient and it showed. You had a young lady named Guia Buenaventura who was a “Ray of Sunshine” by greeting each guest to your property. Talk about the true meaning of customer service and hospitality, Guia changed their attitudes to positive with her warm personality.

Please let Guia know that I truly appreciated that she went out of her way to make it a great day for many including me.

Great location near Times Square but Guia and others at the Sheraton NY made my day.

Room Tip: No problem with my room. Great bed.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review, November 21, 2012
Steve s,

Thank you for the great review! We appreciate your kind words regarding Guia at the front desk, she is a shining star, a great member of our team and an example of the type of service we strive for. We will absolutely pass the message on to her and the rest of the staff. Happy Thanksgiving.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Green Hotel in New York City
#139 Luxury Hotel in New York City
#180 Family Hotel in New York City
#193 Romantic Hotel in New York City
#204 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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