My daughters and I stayed at the Renaissance Hotel in November 2012 and saw the Broadway Play "Wicked". The hotel was wonderful. Clean, up to date, bed was extremely comfy. It is located in Times Square, in the middle of everything. All stores just a short walk away. All staff ready and willing to assist you. When we needed a cab, the staff got one for us. Only one little "Hiccup"....we made reservations to dine downstairs in the hotel, before the broadway play. We were promised a table and was told even if we were 15 minutes late, they would still hold the table for us. We actually arrived a few minutes early. When we arrived, we were told there we no tables available. They had lost our reservation. We obviously couldn't wait because we would be late for the broadway play. So, my advice would be not to depend upon the staff to make and hold a reservation for you. We ended up walking a couple blocks down the street and eating our dinner. Thank goodness we were able to find a place available due to the amount of people in the city to see the play. All in all....great place to stay! Even though it was my first time in the city, I would definitely stay here again. Highly recommend to anyone!!