This is a convenient place to stay in Manhattan if you plan on seeing Broadway theatre and eating at the myriad restaurants in the theatre district. Rooms are a bit small, but nicely appointed and the staff was warm, friendly, and very happy to help. We booked a room that didn't accommodate our family properly. It took a call to housekeeping and they easily changed us to a suite better suited to our needs. Everything thing was done promptly -- moving our belongings from one room to another -- and everyone involved n the process was courteous. My son came down with a cold and had to stay in bed for a day. We asked if we could take some food from the breakfast buffet for him and they happily accommodated, us making sure we had what we needed. Later that same day, we saw the gal who had seated us and she asked how our son was doing. It was nice she asked and we were surprised she had remembered us. Nice stay for us!