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“Nice hotel near Times Square and friendly staff” 4 of 5 stars
Review of Renaissance New York Hotel Times Square

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Renaissance New York Hotel Times Square
4.0 of 5 Hotel   |   Two Times Square, 714 Seventh Avenue at W. 48th Street, New York City, NY 10036 (Midtown)   |  
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Ranked #114 of 464 Hotels in New York City
Certificate of Excellence
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice hotel near Times Square and friendly staff”
4 of 5 stars Reviewed November 20, 2012

This is a convenient place to stay in Manhattan if you plan on seeing Broadway theatre and eating at the myriad restaurants in the theatre district. Rooms are a bit small, but nicely appointed and the staff was warm, friendly, and very happy to help. We booked a room that didn't accommodate our family properly. It took a call to housekeeping and they easily changed us to a suite better suited to our needs. Everything thing was done promptly -- moving our belongings from one room to another -- and everyone involved n the process was courteous. My son came down with a cold and had to stay in bed for a day. We asked if we could take some food from the breakfast buffet for him and they happily accommodated, us making sure we had what we needed. Later that same day, we saw the gal who had seated us and she asked how our son was doing. It was nice she asked and we were surprised she had remembered us. Nice stay for us!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,782 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
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West Chester, PA
Level Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed November 15, 2012

I used Marriott points to get a room for my wife and two girls, so they could see Wicked. They loved the hotel, very chic. There isn't a better location in Manhattan to stay. Easy public transportation all around.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burbank, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

We stayed at Renaissance July of 2011 and it is by far one of the best hotels I have stayed at thus far. The bed was to die for and a guarantee that you would have a great night of sleep. The hotel is centrally located in Time Square and its really cool to be able to come out at any given time and be surrounded by the hustle and bustle of Time Sqaure. The Hotel Bar that faces Time Sqaure is Awsome! Great for people who dont mind splurging to experience a A+++ Service.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lancaster, Pennsylvania
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 14, 2012

I cannot say enough about this property from the staff as soon as you walk in the door at check-in and the bell desk to the quality and cleanliness of the rooms. I could sit here and talk about all the wonderful amenities, but just know they are all great! The concierges are top notch and know all the best spots. Showers, Beds, Rooms, Elevators, all top notch ( I say elevators because of past frustration with elevators at the nearby Marriott Marquis ). Always willing to accommodate and help. As a Marriott Gold Member, I received free continental-ish breakfast (did have eggs and sausage as well) on weekdays. The restaurant in the lobby is a little pricey, but most people just eat out in the city.

#1 Property in NYC!!!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rockland, Maine
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 13, 2012

Excellent hotel and location for all the main tourist sights/activities. Renaissance came to our rescue with a "last minute opening" reservation during a busy Labor Day weekend, allowing our party of 4 to move from a lesser quality hotel (that failed to meet modest expectations) to this one. We were so thankful they were able to accommodate us! Easy walking distance to all the main attractions, rooms are clean, well designed/laid out, spacious, art-deco inspired lobby and wonderful view of Times Square from the lobby bar. Concierge was very friendly and professional - he explained the discount coupons available for tourists ie; Double Decker bus tours, Rock Center and Harbor tours. Made great recommendations! Breakfast was very good, but expensive for the full hot & cold buffet (pay attention to the price difference between Continental and hot buffet items before you serve your plate and sit down otherwise if you start eating without specifying, you will be charged for full cost.). Most importantly, rooms were very quiet with fantastic large windows with views of the street/square. Staff was friendly, courteous and nothing short of what I expect from the Marriott Team. Will definitely come back again!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 12, 2012

Great hotel located with amazing views down Times Square (esp from the bar/club lounge (0630-1000)). The hotel has had a reasonably thorough revamp so the lobby looks great. Rooms are large and very quiet by NYC standards, with very comfortable beds and quiet a/c. Gym is bigger than the usual shoe box with aerobic equipment and free weights.

However you can tell that the hotel wasn't totally refurbished when you look at (and hear) the lifts, some of the hard furnishings and the bathrooms. I still don't understand it when shower heads are not high enough for somebody of 5'10" never mind over 6'. Basins are out of keeping with the rest of the bathroom as they are dated yes there are great modern mosaics on the wall of the shower (nb no bathtub). Additionally the shampoo quantities are very small. Hard furnishings are dated - e.g. cupboard doors don't quite close and look tired. In room wifi was ridiculously (read unusably) slow - for $16.95 it's not worth it.

Another bug bear is that you enter on ground level and have to use the (slow) lift to get to Lobby level before crossing to the main lift. Just a bit convoluted, but it has the advantage of keeping the riff raff out of the bar area.

Service was on the whole good although my credit card was charged rather than paying through my company (later rectified quickly) and the front desk didn't tick the right box to enable me to use club lounge first time requiring a trip down to ground level to sort it out.

Yes this review is picky, but at this price range things need to be perfect and/or fixed very quickly.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 11, 2012

I thoroughly recommend this hotel as the room was clean and tidy and the beds were comfortable. But the key advantage of this hotel is the location. In Times Square I was within walking distance of Empire state, Rockefeller and all the other tourist attractions. My thoughts on the staff are very favourable both from my personal experience and seeing what they did for other guests the staff do everything they can to make the trip enjoyable. I would definitely use this hotel again.

Room Tip: Try to get 20th floor or above as you then begin to benefit from the views into times square
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance New York Hotel Times Square

Address: Two Times Square, 714 Seventh Avenue at W. 48th Street, New York City, NY 10036
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#53 Family Hotel in New York City
#84 Luxury Hotel in New York City
#95 Romantic Hotel in New York City
#107 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Renaissance New York Hotel Times Square 4*
Number of rooms: 310
Official Description (provided by the hotel):
Hotel housed in 1930s building, located between Avenue of the Americas & 7th Avenue. ... more   less 
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Also Known As:
Renaissance New York City
Renaissance Hotel New York
Renaissance Times Square
New York City Renaissance

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