I travel often, mostly on business. I do not normally review the hotels I stay in for business, but decided to review the Renaissance because it was unique, in positive and negative ways. Overall, I would recommend staying at the Renaissance, as long as you want to experience the unique hustle and bustle of Times Square. If you want a romantic or peaceful stay, I’d recommend booking a hotel overlooking Central Park. The hotel’s positives outweighed the negatives, in my opinion, and some of the negatives are issues common at many other NY hotels.
• Modern, funky décor in the rooms, lobby, and bar - the hotel has a very unique, modern décor. It has a newer and trendier feel than many other lower category Marriott or Hilton properties. The pictures of the lounge and lobby on Trip Advisor reflect the feel better than I can to describe.
• Great location in the heart of Times Square - the hotel sits between 7th Avenue and Broadway, at the point Broadway dead ends into 47th Street, across the street from where you can buy tickets to the Broadway shows. There are subway lines on the same block that go anywhere you want in the city. You are in the middle of the frenetic action of Times Square the minute you step out of the hotel entrance. There are not many other places like it in the world and, if you want that experience, this is the place to stay.
• RLounge – the hotel’s RLounge is perfectly situated to have a drink and enjoy the best views of the unique clutter of the heart of Times Square, especially at night. The hotel’s T.V. had a continual loop advertising Bruno Mars playing in the RLounge on New Year’s Eve, with spectacular views in the background.
• Rooms – my room (1606) was clean, good sized for NY, trendy, had modern spacious bathrooms with T.V. speakers with independent volume control, marble counters, showers with a ledge around the inside and great water pressure, a coffee maker, new HDTV flat screen, glasses for water, wine and bottle openers, a modern chair with a lamp in the corner near the window, and views in all rooms looking out to the splashy billboards on 7th Avenue or Broadway. There is not a lot of room from the end of the bed to the work desk, but enough that it didn’t create a problem for me. My room was very quiet. I was on the 16th floor, and was very impressed that the window covering kept out all the noise from the street below. I didn’t hear my neighbors, but I am not sure the adjoining room was occupied.
• Helpful staff – the concierge, Erick, was very helpful. He recommended a wonderful, authentic Italian restaurant, Tramonti, described the dishes and his recommendations, told us which waiter to ask for, and called ahead to make reservations. The restaurant was just what I was looking for. The front desk staff also was friendly and glad to help with directions for the subway and train station.
• Two elevators – some reviewers do not like the fact you take one elevator from the first floor to the second floor, which exits to the hotel’s main lobby and lounge, and where you find the second elevator that services the rest of the floors. However, I like this fact because the lounge feels more secure and private, as opposed to having the bars/lounge as you walk in the hotel off the street. If the hotel had been very busy, you would spend more time waiting for both elevators, however. I believe this is pretty common for many of the bigger hotels in NY.
• Morning newspaper is provided at your door each morning
Areas for improvement
• I am not used to paying $18 for internet service, and find it irritating. I would prefer the hospital figure out a way to include it in the hotel room’s nightly rate. I think in today’s world, especially in business hotels, internet should be free. This may be a common charge in NY hotels.
• Water bottle cost – the hotel offers bottles of water, at $8 each. Again, please include this in the normal rate.
• Toiletries – it may have been a mere oversight, but the hotel cleaning staff did not provide a bar a new bar of soap the second day. I don’t mind, as I still had soap, but it made me wonder how well or carefully the room was cleaned.
• No eco program – again, not a reason not to stay elsewhere, but I do respect hotels that give guests the option to save water by not washing all the towels every day.
- Official Description (provided by the hotel):
- Hotel housed in 1930s building, located between Avenue of the Americas & 7th Avenue. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance New York City
- Renaissance Hotel New York
- Renaissance Times Square
- New York City Renaissance