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“Staff was great” 5 of 5 stars
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
4.0 of 5 Hotel   |   132 West 47th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #25 of 459 Hotels in New York City
1 review
3 helpful votes 3 helpful votes
“Staff was great”
5 of 5 stars Reviewed August 22, 2014

The staff at the hotel was very responsive. There is a very popular bar on the roof that created a crowd at the elevator and the staff directed me to a dedicated elevator car. The rooms are a bit small but very clean and furnished well.

Room Tip: Try to avoid the room next to the elevator there was some associated engineering noise late at night...
See more room tips
  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 25, 2014
We appreciate the feedback and hope to have you back again for another great stay.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,407 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (476)
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English first
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 22, 2014

I can't rate this hotel highly enough.
Great use of maximising room space, clean, great location, fab roof terrace & the friendliest most helpful hotel staff I have ever met.....especially the door staff!
Nothing is too much trouble, they are happy to give their opinions or make suggestions on where to visit & places to eat.
Will definitely return!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 25, 2014
We are glad to know that you had such a wonderful experience with us.

We would love to see you back for another great visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 21, 2014

Everyone was so nice and helpful during our stay. Brandon helped us with our site seeing adventures and how to get around on the subway. The rooms were very clean. We had the best view of the street and the location is perfect. Right around the corner from Time Square but away from the crowd. We will definetly stay at Sanctuary again.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 22, 2014
I am delighted to hear that Brandon was able to assist you with your experience.

Our staff make every effort to go above and beyond and we are glad that we could do that for you.

Should your travels bring you back to NYC, please think of The Sanctuary Hotel. We would love to see you again.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 19, 2014 via mobile

The name says it all - A sanctuary among the bustle of Times Square. Also within walking distance to many NYC attractions.

Once your inside... Enjoy being pampered. This place is beautiful and mysterious. The staff are of 5 star quality, the room is very nice. Bed was very comfortable and the shower was amazing. The room was very nice - plenty of room for 2. Small, but well thought out.

Continental breakfast was well organized, with a variety to choose from. It was delicious.

My only complaint was in regards to the rooftop Haven restaurant. It was over priced and mediocre service. Our plates were taken before we were finished, by a very young gentleman. In fact - I was still holding my appetizer in my hand when he snatched my plate. The food was only okay. But perfect atmosphere for a 1 to 2 drink max on a nice evening.
I would definite stay here again in a heartbeat.
Traveler tip: stay on a Sunday night for a drastically reduced rate and a free drink :-)

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 22, 2014
We simply love pampering our guests and we are happy that you enjoyed your experience.

I am sorry that your experience at Haven Rooftop was not quite the same. I will certainly bring your concerns up with the management team upstairs.

We would love to see you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 18, 2014

This 47th St Hotel great convenient place to stay .Staff were extremely helpful and friendly .Rooms were large and beds very comfortable .Only fault was the very dark decor and the unimaginative breakfast .The bar downstairs was good but the rooftop bar really buzzes and is fab fun .Subway stations at each corner

Room Tip: Room was overlooking 47th and was quiet
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 22, 2014
We are happy to know that you enjoyed your time with us.

We would love to see you back again in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 17, 2014

We decided to go here to celebrate my 40th birthday. When we arrived it was to a warm welcome, they knew I was here for my birthday so they all wished me a happy birthday as well as the concierge and couldn't do enough for us.
Everything we walked out and in it was welcoming and they always said hello, have a nice day, welcome back, have you had a nice day. On checking out they seemed genuinely sad by this, they asked if we'd had a great time, my partner told them that we had also got engaged whilst here. They were so enthusiastic to hear about it and told others around them too.
So the staff are fantastic, Brandon on concierge was brilliant in helping us get some Yankees tickets.
Location is fantastic! Steps away from the hustle and bustle of Times Square but quiet enough to sleep uninterrupted. The ambience is great, low lighting and calm music. Although we never used it there is a rooftop bar and restaurant, must be good as locals were queuing to get up there.
Room was a decent sized room, comfortable and massive bed.
If you've ever read a review by me before you'll see that I always ask one question! Would I stay here again........
A huge yes is the answer to that.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 18, 2014
Congratulations on your engagement! We are delighted to know that your visit with us was so special. Thank you for sharing your experience here.

We always appreciate when guests take the time to provide us with such great feedback and we hope to see you back in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 17, 2014 via mobile

Thumbs up allround. My entire stay was relaxed due to diligent & helpful staff. The hotel itself was fabulous; quiet but still lively. Will definitely come back to stay. From arrival to leaving the hotel was a definite must, the roof top bar an excellent place to go in the Time Square area and luckily so close.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 18, 2014
Thank you for your "Thumbs up". The staff will be so excited to read about your comments.

Should your travels bring you back to NYC, please think of The Sanctuary Hotel. We would love to have you back.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #25 of 459 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sanctuary Hotel New York 4*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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