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“A fantastic location and a very comfortable Manhattan hotel” 4 of 5 stars
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
4.0 of 5 Hotel   |   132 West 47th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #25 of 459 Hotels in New York City
Sydney, Australia
Top Contributor
56 reviews 56 reviews
36 hotel reviews
Reviews in 40 cities Reviews in 40 cities
73 helpful votes 73 helpful votes
“A fantastic location and a very comfortable Manhattan hotel”
4 of 5 stars Reviewed July 30, 2014 via mobile

This hotel is perfectly located in mid town Manhattan, just a two minute walk to Times Square. The rooms are comfortable and byManhattan standards, roomy. The staff were very obliging and extremely friendly.
I would strongly recommend this to all my friends.
The rooms were clean and we'll managed. The atmosphere was good, even though a bit more lighting would help. The foyer and lifts are quite dark with mood lighting, that sometimes make it hard to read,or find your lift button.
The a breakfast was,average, but there was not enough staff to keep the products moving.

The hotel Has a great rooftop bar. But that can also be a negative, as we had drunks wandering our hallway in the early hours of the morning trying to find their rooms. And when the bar becomes busy they take over the residents lift. I was constantly wondering whether the management consider themselves a hotel or a night club.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 4, 2014
We appreciate your feedback and are glad you enjoyed your time with us.

I'm sorry if other guests or patrons caused any inconvenience to you. We will certainly address your concerns in efforts of making The Sanctuary experience better for everyone.

We would love to see you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,407 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (476)
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English first
tampa bay, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 29, 2014

This was a great find steps away from Times Square. The roof top resturant was delightful as was the service. I did not feel the setting was conducive for an 8 yr old party with the DJ spinning but we managed, I felt I should of been told about the atmosphere being similiar to a club scene. I would stay here again when I visit NYC for sure.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 1, 2014
Thank you for your feedback.

We are happy that you and daughter enjoyed your experience here. I'm sorry if your rooftop experience was not what you expected.

We would love to have you back in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Plains, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 29, 2014

Live in Westchester County but stayed overnight for boyfriend's birthday in the city. Hotel is beautifuly decorated and staff are very nice and accommodating. Complimentary continental breakfast and free Wi Fi are definitely a plus. Excellent location. Wasn't that impressed with Haven rooftop restaurant and lounge, although lots of outside guests were coming there to hang out. Looks trendy but drinks are watered down and pricey. Overall we were very comfortable and would definitely stay at this hotel again.

Room Tip: Stayed in King room facing 47th street. You can see into the office across the street and they can s...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, August 1, 2014
I'm glad to hear that you enjoyed your overall experience with us.

I'm sorry if your Haven Rooftop experience was not what it should have been. I will certainly address your concerns with the management team.

We hope to see you back with us for another great stay.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 27, 2014

The Sanctuary was a refreshing place to stay during a recent Broadway weekend in NYC. We stayed here for one night on a quick theatre trip. It was the perfect distance from everything we needed with 15-20 minute walks to and from Grand Central Station and Studio 54 where we were seeing Cabaret. The rooms aren't large, but having stayed in some TINY rooms, these felt almost luxurious for city hotel rooms - maybe it was just the comfy bed! Haven, the rooftop bar, was a nice treat on a beautiful summer night and the bartenders were generous with their pours. Breakfast was included with our stay and the gluten free options (bread, cereal, hard-boiled eggs) were appreciated! The staff was very friendly and helpful. Our room as on the fourth floor and even though this hotel is right by a bustling area, the only noise we heard were late morning bells from the church next door.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, July 30, 2014
We are happy to know that you enjoyed your weekend stay with us.

The staff will be excited to read about your comments and we all hope to have you back in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 27, 2014

We stayed her for a ladies trip and loved it!! I had researched A LOT of hotels to find something cute and chic but for a great price in Times Square. We picked this because the price and location was right and TripAdvisor rated it within the top 30/451 hotels in New York! Its just as beautiful as the hotel management pictures! The staff are AMAZINGLY friendly and helpful, the doorman was always there to open the door and great us, asked how our day was and remembered us! One of the girls had her birthday while we were there so I enquired on getting (buying) a bottle of champagne to celebrate so they offered us a complimentary one and brought it chilled right to our room!! Rooms are very nice- I was concerned about size but us 4 shopaholic girls were comfortable there! I've NEVER slept in a more comfortable bed, which is such an important thing after all the walking and touring you do in this city! I was initially concerned being right in Times Square would be loud and hard to sleep but it was actually quite quiet! Continental breakfast was included which was a nice feature and the main floor restaurant was lovely. We ate at the Have Rooftop Restaurant one night- beautiful setting, food was amazing and service was great! I would definitely recommend the Sanctuary to anyone, this hotel exceeded our expectations!!

Room Tip: Our room was perfect (616). Adjustable thermostat, quick elevators, quiet area.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, July 29, 2014
We are delighted to hear that you girls had such a fun trip with us. The staff make every effort to provide the very best and we are glad that we could do that for you.

We hope to have you all back with us again.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 27, 2014

Recently stayed here for a few days on a business trip -

Location is perfect - Rooms are fun and modern

Service is great - the concierge was very helpful -

I would definitely recommend this hotel to anyone wishing to enjoy New York to the fullest

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, July 28, 2014
Thank you for your feedback and hope to see you back in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2014

Just back after 4 nights with my missus and two girls - we're missing the experience already!

Around the corner from what seems the central meeting point of the world, Times Square! As the other reviewers have mentioned, this hotel is famed for its warmth and general hospitality of all the staff. I can certainly vouch for this and go on to say that it is a genuine warmth (as opposed to the overbearing variety!)

Its a classy hotel with comfortable rooms, albeit a tad small. But, this isn't really a big criticism at its in the heart of Manhattan and good value. The continental breakfast was certainly a good start to the day. The complimentary Wifi was well used, especially by my daughters! Another nice touch was the free water and iced tea and coffee available in the lobby 24/7

The staff...

Brandon, the concierge, is a true ambassador for this hotel, AND according to my missus he was very good looking - I begrudgingly agreed! That aside, he was a true gentleman in giving us ideas/tips to get around some of the tourist traps. He also recommended 2 restaurants on consecutive nights and both were brilliant and exactly fit the brief we gave him. 5 STAR service, Brandon!

Another mention needs to be given to Julio who had my girls entertained during our visit. To the point I got the comment "daddy, make sure you thank him" from them both.

Great hotel and great position!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, July 28, 2014
Thank you for providing us with such a wonderful review.

Brandon, Julio and the rest of the staff will be so delighted to read about this. We would love to see you and your daughters back with us for another great visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #25 of 459 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sanctuary Hotel New York 4*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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