I reviewed Sanctuary Hotel after first staying there in February 2012 where I gave it 5 out of 5. We have just returned to the hotel for 7 nights in May and although I am giving it 4 out of 5 this time we still had an enjoyable stay but I will explain why for the drop in rating. The hotel itself still looks really good from the outside especially at night when it is lit up and it certainly stands out in the street. It is literally only 30 seconds from Times Square so location is excellent if that is the area of Manhattan where you want to be. When we walked in everything was exactly how I remembered it from before. We were greeted by Julio on our arrival and had our bags taken from us, offered a coffee which was free and a blessing after a long flight from the UK and we were checked in by Steph which only took a matter of moments and we were allocated our room which was on the fourth floor of the hotel, this by sheer coincidence was the same room we were given when we stayed back in 2012. Our bags arrived shortly afterwards and it did feel like home from home. The view out of the window wasn't the best as this just looked onto another building but that wasn't a major issue. The room itself was a Deluxe Queen room which was ample in size for the two of us. There was enough storage to fully unpack, a large screen TV, a mini bar which we didn't use, an iron and small ironing board, hairdryer and the usual things you'd expect in a hotel of this nature. The toilet is separated by a sliding door and the shower is in the room but separated by a curtain for privacy - again this wasn't an issue for us as we knew what to expect from our previous stay. Suffice to say there were no issues with the room at all. During our last stay at Sanctuary there was no rooftop bar and the bar area was downstairs near to the reception. This area has now been transformed into a restaurant called 'Tender' which wasn't officially opened however there were people using it and we were told that this was one of a number of 'soft openings' before it's grand opening although I'm not sure when this is. I was looking forward to sampling the rooftop bar which was as it turns out an area I have mixed feelings about. The rooftop itself is nicely decorated and it does have a good atmosphere. It consists of a number of tables and chairs for sit down meals and also a number of more comfortable chairs/loungers with smaller tables to relax. The bar when we went was pretty much always very busy as it caters for non-hotel guests as well. This in itself means that in the reception area there were people waiting in queues at the elevators to go up to the ninth floor where Haven is located. There are two elevators in the hotel which meant and at times both were taking people not staying at the hotel up to Haven. There was a doorman whose job it was to direct people to the elevator who wasn't very personable and appeared quite intimidating which was certainly the opposite to other staff members. He would also appear in Haven itself, very rarely if ever spoke to us or acknowledged us which again goes against the other staff members. I'm guessing he would be what we call a bouncer in the UK to avert any trouble but that doesn't mean he can't be friendly and approachable. Another gripe I have with Haven is that once we got up there and get seated and comfortable for the night, on more that one occasion we were then told that a large party have arrived and would we mind sitting at the bar, not that there were any available seats at the bar so we ended up being moved and standing. I understand that the table and chairs for sit down meals need to be reserved but the other seats should on a first come first served basis, I thought it was a bit off being seated and then asked if we would move half way through the night especially being paying guests staying at the hotel and I feel that this is something which the hotel does need to address somehow. I know that the hotel needs to make money but people staying there shouldn't be shunned in favor of non-hotel guests especially when it prides itself on excellent service. The rooftop bar can be very loud and even though we were on the fourth floor we could still hear the noise from there on a night although I must say that this wasn't loud enough to disturb any sleep but I would think that those staying on higher floors might say differently. Food was very good at Haven (the truffle fries are lovely) and the drinks for the most are reasonable priced especially with Happy Hour being between 4pm-7pm. I must point out that there was never any trouble at Haven and everyone did seem to be having a good time and apart from a few major gripes so did we but whether this would cater for families with children I don't know and I just hope that with the arrival of Haven and the impending arrival of Tender that the hotel doesn't send out mixed messages of exactly what it wants to be (Nightclub or Hotel) because the only real areas other than your room where you can relax where it is relatively quiet is the lobby/reception area but when Tender opens I can't see this being the case anymore. Breakfast at the hotel is again on the rooftop, they offer a continental breakfast with toast, oatmeal, scrambled eggs, bagels and cereals along with juices and tea/coffee. The selection is more than ample and also there were never any problems finding a seat. A special mention must go out to the concierge Jacob and Brandon and Jimmy were the main ones we spoke with and Stephen on reception were all great. We saw the owner on quite a few occasions walking around the hotel however he didn't speak or acknowledge us which again would have been nice of him to do so considering we were staying there but I guess he's busy doing other things. Overall I would recommend Sanctuary as a place to stay, there are a lot of excellent reviews which tell their own story. Our stay was really good but like I touched on earlier on I just hope that the introduction of Haven and Tender doesn't inadvertently overshadow everything else which is excellent about this hotel with the loud music and numerous non-hotel guests visiting for drinks because that would be a real shame.
- Official Description (provided by the hotel):
- The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more less
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