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“Location perfection” 5 of 5 stars
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
4.0 of 5 Hotel   |   132 West 47th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #25 of 454 Hotels in New York City
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Location perfection”
5 of 5 stars Reviewed March 24, 2014

Stayed at the Sanctuary for 7 nights on our honeymoon. We were upgraded to a king deluxe room which was spacious, clean and had a great bathroom. Plenty of mirrors, powerpoints, hanging space in the closet, separate toilet, block out blinds and curtains, shower with amazing water pressure. Best thing about this hotel however is its location. Times square, subway and broadway within 1 minute walk, Rockefeller plaza 5 mins, even Macy's, empire state building and Madison Square garden about 15 min walk. Rooftop has a continental breakfast buffet which is delicious and plenty of variety. The only con would be the noise from the street at night but after 2 nights you forget about it. Would not hesitate to stay here again.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 26, 2014
Thank you for choosing The Sanctuary Hotel as the place to celebrate your honeymoon. It was our pleasure to have you here with us for your 7 night stay.

Should your travels bring you back to NYC, please think of us. We would love to have you back.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,335 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
Date | Rating
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English first
Kuusankoski, Finland
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 24, 2014

Hotel staff was excelent. They were always smiling and made everything possible. Hotel position was perfect. Hotel was peaceful and room were really nice and room size was really good. They gave us good tips what we can do and made reservation to a really nice Italian restaurant. Breakfast was also nice and i miss allready those fresh strawberries.. And every day you can grab cup of coffey with you if you want. I think we are going there again.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 26, 2014
Thank you for your comments.

Knowing that you had such a great experience with us, brings a smile to all our faces. We would love to see you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 21, 2014

Spent St Patrick's weekend in New York City staying in the Sanctuary Hotel. From the moment we alighted from the taxi outside the hotel the staff could not do enough for us. Upon checkin we were given a complementary upgrade. The bedroom and bathroom were a good size. The shower in the bathroom was one of the best I have had in a hotel. We found no fault with the breakfast - the selection included fruit, yoghurt, cereal (porridge oats were perfect) scrambled /boiled eggs, bagels, bread and pastry. There was also complementary tea/coffee in the reception area. I would definitely stay in the Sanctuary again and I would definitely recommend staying there to friends/family. Not only is the hotel great but the location is brilliant.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 26, 2014
We are delighted to know that you enjoyed your experience with us at The Sanctuary Hotel.

We hope to have you back in the near future for another great visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 21, 2014

This hotel exceeded our expectations; the hotel presentation was immaculate & the teamwork amongst the staff was exceptional.
Special mention to Brandon ,Jacob & the Markeq brothers who made us feel so welcome...well done to all.

Vincent & June

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 25, 2014
We appreciate the feedback.

Brandon, Jacob and the twins will be delighted to read about your comments.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 21, 2014

I surprised my now fiance by taking her to New York for St. Patrick's weekend and we stayed in the Sanctuary hotel. The staff were great and the concierge Jimmy helped me to organise the big proposal in the hotel. We even got upgraded to a king size room. It couldn't have worked out better and she even said yes. Coincidentally, the Sanctuary is right beside the diamond district in New York also so that was useful.
What I liked about the Sanctuary was that it was very personal, but yet right next to Times Square. The rooftop garden was setup like a ski chalet and was very cosy even if it was very cold outside! We dined there one of the nights also and the food was very good.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 25, 2014
Thank you for such a wonderful review.

It brings us great joy to know that your experience with us was so memorable. Congratulations on such a special moment and I'm happy that Jimmy could be of such great assistance.

We would love to see you back with us soon.

Warmest Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 20, 2014

A group of us stayed here over the St Patricks weekend break and we were all very happy with our stay. The staff really made our trip special and everyone was so lovely. The downstairs restaurant and bar were under renovation when we were there so that was closed, leading to us having breakfast on the rooftop, which is a great experience. Maybe they should continue this when the restaurant reopens as it really makes the stay unique.

The location is also brillant down the road to Times square and only 5 minutes from Fifth Avenue, Rockefeller centre etc.

My only complaint was that my room was facing directly onto a brick wall so I am assuming at least half of the rooms are like this. Other people in our party had lovely street facing rooms which I would request in future.

Hoping to return to New York in the next year or so and I will definitely be staying here again.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 25, 2014
Thank you for your review.

I would love for you to come back and try out one of our deluxe king rooms. I believe with the additional space, upgraded amenities and front street view, it would be more suitable to your needs.

For reservations, please do not hesitate to contact me directly. I can be reached at Jeremy@sanctuaryhotelnyc.com.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 20, 2014

Have just got back from a stay in New York at the sanctuary hotel and I wanted to say how fantastic this place is, we were around 50 metres from time square but you would never guess as it was very quiet and peaceful. The people at the hotel couldn't of been nicer and could not do enough for you and made you feel comfortable at all times. The rooms were small but it was perfect for what we needed and really well thought out.
Overall you can't go wrong with this hotel it's perfect

Room Tip: Perhaps get a room at a high level for a better view
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 21, 2014
We are excited to hear that you enjoyed your time with us. The goal is to always provide our guests with a unique and memorable stay.

We would love to see you back with us in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #25 of 454 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sanctuary Hotel New York 4*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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