We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Potential to be perfect.” 4 of 5 stars
Review of Sanctuary Hotel New York

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Sanctuary Hotel New York to your Saves list
Sanctuary Hotel New York
4.0 of 5 Hotel   |   132 West 47th Street, New York City, NY 10036 (Manhattan)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #26 of 459 Hotels in New York City
Helensburgh, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Potential to be perfect.”
4 of 5 stars Reviewed November 12, 2013 via mobile

My girlfriend and I stay in the hotel mid September for four nights, which unfortunately fell during fashion week in NYC.
One of these nights, Without any warning there was a fashion after party/event in in our hotel and we were not allowed to use the bar, our hotel was filled with the most rude and demanding people I have ever came across and a lot of the staff seemed to make them a priority over the residents of the hotel. We almost didn't feel welcome in our own hotel so quickly departed.
This was the main negative of our stay and thankfully was only one of our nights. Our other small issue was with a couple of the security guards/doormen, as some of them seem to lack in any form of customer service. One of them demanded to see our ID's before he let us use the lift to our rooms, another told us we should "go wait in our rooms" as the fashion event guests would be using the lobby. Not exactly the way we expected to be spoken to off of our hotel staff.

However, as I said in the title the hotel has the potential to be perfect, as if it were not for the above issues it would have been.

The location is perfect, literally 1minute walk from Time Square, however isn't affected by the noise/busyness of it all.
Special thanks to all the reception staff and concierge, in particular Joe and Jacob, who are always on hand to help and make suggestions.
The rooftop bar is amazing, great atmosphere and setting. Perfect place to end a busy day before bed!

Yes as some have stated the rooms are a bit small, but who cares! Your in NYC!!! one of the greatest cities in the world!!! If your spending too much time in your room, your doing it wrong!!! The bed was comfy, the shower was great, wifi is free! So that's good enough for me :)

Personally, I didn't think the breakfast was great, not a great deal on offer! But adequate to start your day and plan ahead!

Would have been 5/5 had it not been for the couple of negatives, would/will definitely return!!!

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 20, 2013
Thank you for sharing your experience with us.

We always appreciate when guests take the time out of their busy schedules to provide us with feedback. I'm very sorry about the inconvenience you experienced with the Security guards. That type of behavior is certainly not reflective of The Sanctuary employees. Rest assured that I will address the company that is providing the security service.

We hope to see you back with us so that we can provide you with the perfect stay that you deserve.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,410 reviews from our community

Traveler rating
    1,570
    655
    137
    35
    13
See reviews for
358
1,147
87
262
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (477)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Wales
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 10, 2013 via mobile

Superb location on Times Square, room was ideal for a holiday break . Breakfast was generous , service was good . The lighting level is set very low in the public areas of the hotel and care must be taken, my wife walked into a clear glass door at the entrance to the breakfast area.

Stayed October 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 20, 2013
Thank you for your feedback.

The goal with our lighting design is to create a warm and inviting discrete retreat from the moment you walk through our grand wooden doors. However, we are very sorry for the inconvenience that your wife experienced and will certainly address your concerns.

We hope to have you back soon for another pleasant stay.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
4 of 5 stars Reviewed November 10, 2013

Loved the stay in the Sanctuary hotel. This was my second time there in 2 month. Hotel service is one of the best I have seen, great concierge service, Very nice breakfast, Great location (just 30 seconds from Broadway and Time Square.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 19, 2013
Thank you for coming back for another great stay.

It's loyal guests such as yourself, that simply puts smiles on all our faces. We would love to welcome you back to your new home away from home.

Best Regards,

Jeremy Poon
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, KY
Top Contributor
155 reviews 155 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 8, 2013

This hotel offers a clean room, below-market prices, and a good location. That could easily add up to 5 stars, but only minor complaints are that the room layout is less than ideal (television almost unwatchable from desk) and I hate the mini ironing boards. Internet worked fine. I know I may be in the minority, but I also disliked the low pressure, overhead rain showerhead. I prefer one that can deliver a decent back massage. Those are all nit-picks and this is a great hotel. Will stay again.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 19, 2013
Thank you for your review.

We will certainly address your concerns and appreciate the feedback. For your next visit, we would love for you to try out one of our deluxe rooms. I trust that with the additional space and upgraded amenities, it would make your stay even more enjoyable.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax Station, Virginia, United States
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 7, 2013

Sanctuary Hotel feels and looks like a night club, and it's extremely cozy and comfy.
It's right next to Times Square and an easy walk to all the theatres and restaurant row.
The service is wonderful all the way from the doorman to the check-in to the bellboy and then the check-out. The offerings were pretty good for a continental breakfast, just enough to get us to lunch. The room was larger than most and very comfortable. Good strong shower too.
Everybody was very friendly and we felt like we were taken very good care of throughout our stay.

Room Tip: We asked for a room with a view as there are only two on each floor, but there was a bit of street n...
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 19, 2013
Thank you for your feedback.

We hope that you next visit will be even better.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athlone, Ireland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 7, 2013

Really enjoyed our 1 night stay here. All staff very pleasant and helpful. I researched a lot of Hotel's before landing this one and pleased with my decision. Sorry not staying longer. First time to stay over in the city but not first time to the city. Great to keep going all day and very convenient for start next day. Complimentary breakfast was very welcome and allowing for early check in was great start to our day.Very clean and very comfortable.sorry did not get to the roof top bar....good reason to return. Would thoroughly recommend this well located Hotel in the heart of the big Apple. I will be back........

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 19, 2013
Thank you for writing such a great review of us.

We are delighted to know that you had such a wonderful experience and would love to welcome you back in the near future. We hope that next time you have the chance to visit Haven Rooftop.
Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 7, 2013

Just returned from a 4 night stay in N.Y at The Sanctuary. The door staff were amazing, very attentive and friendly. We were shown to our lovely room, but wish there would have been more daylight in there. There was a window in the room but it over-looked a built up courtyard area making it seem so dark. There was no mirror in the bedroom and no shelves in the bathroom to store makeup etc and this was the only room with any mirrors !. Breakfast was a joke..... for 3 mornings we had to ask staff to prepare some breakfast as there was literally NO food, not even a slice of toast for any of the guests at 9 a.m. We had to sit and wait for dribs and drabs of food to come out to the counter......terrible service, why wait for food to completely run out before you restock ?????. The location of this hotel was amazing !.

Room Tip: Ask for a room with good daylight.....not covered by buildings etc, and go somewhere else for breakf...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, November 19, 2013
Thank you for providing us with feedback.

We are truly sorry to disappoint such a guest such as yourself. This is certainly not reflective of the service levels that we pride ourselves.

I would like to personally extend my sincere apologies for the inconvenience you experienced with our breakfast service. Rest assured that we have already address the matter and value all feedback provided from our guests.

I hope that you will provide us with another opportunity in the future and kindly ask that you contact me directly for future reservations. I can be reached at Jeremy@sanctuaryhotelnyc.com.

I look forward to hearing from you and would love the chance to welcome you back.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Sanctuary Hotel New York? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #26 of 459 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sanctuary Hotel New York 4*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Priceline, Agoda, getaroom.com, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Sanctuary Hotel New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sanctuary Hotel New York, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.