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“Enjoyed our one day stay!” 4 of 5 stars
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
4.0 of 5 Hotel   |   132 West 47th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #29 of 453 Hotels in New York City
NYC
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Enjoyed our one day stay!”
4 of 5 stars Reviewed May 22, 2013

We booked a room for one night at this hotel for my birthday. The room was as expected, true to the pictures. It was quite small but perfect for us and our one day stay. The bed was super comfy and big. The shower was big enough for two. The bathroom was in a separate area with a door which is good.

We liked the mini bar with small bottles of liquor and soft drinks. Of course you had to pay extra but the prices are clearly stated on a sheet of paper.

The hotel is close to Times Square, which is perfect for tourists.

All in all we liked this hotel and would recommend it for a short stay.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,198 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (441)
Date | Rating
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English first
Fairport, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2013

From the moment of check in to check out, the staff at the Sanctuary aim to please. We thoroughly enjoyed all the hotel had to offer and then being situated in the middle of times square was an added bonus. The upgrade to the suite was so worth it as 5 of us very comfortably shared one suite. Thanks to the amazing staff at the Sanctuary!

Room Tip: upgrade to the suite and you will not be disappointed!
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, May 28, 2013
We are happy to know that you enjoyed your time with us and hope to see you again in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2013

Immediately upon arrival at the Sanctuary my wife and I knew we were in safe hands. The staff here have a gift with people.
Our room was beautifully decorated, and spacious by New York standards.
We needed several recommendations on places to buy dresses for a gala dinner, cool places to eat and cosy places to drink. And the knowledge of all their conceirge staff was mind blowing.
I travel regularly and stay in 50 hotels per year. This ranks #1 in terms of staff.
Brandon, Jason & Jacob were particularly helpful, Lauren & Didier too.
All very friendly, helpful and made our stay most special.
Big thanks, can't wait to get back!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, May 28, 2013
Thank you for sharing such a wonderful experience with us on tripadvisor.

The staff will certainly be excited to read about your comments and know that their efforts were appreciated.

We hope to have you back soon for another great stay.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stord, Norway
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 17, 2013

As a grown-up couple in our 70-ies, travelling to celebrate an aniversary, we really enjoyed our four day stay at this hotel in NYC. The short distances to theatres, shows, concerts and sight-seeing was important for our choice of hotel, and our pre-information through the S.T.A.R.-service made us even more sure that we had chosen the right location. E-mail exchanges with Brandon (McMillen) was of great value in planning of our mini-vacation. The politeness and services on arrival and during our stay made the whole experience perfect. They even showed up with a (signed!)congratualtion card for the birthday, accompanied by some impressive bakery from the chef.
The whole hotel was clean and tidy, the continental breakfast was good, the room was well serviced and maintained. Allthough we had to bear with a poor view from the room on third floor, we were particularly impressed by the silence and quietness in the bedroom during nights, hardly believable in the heart of "a city that never sleeps". Access to free Wi-Fi and included breakfast were important factors in our choice of hotel. For recommdations to others and for our own possible future visits to NYC, the STAR outstanding politeness and services will also be of importance.

Room Tip: We only tried one room on third floor (303), and found this to be close to perfect. Views through th...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, May 24, 2013
Thank you for sharing your experience with us.

It was our pleasure to have you here with us and we are happy to know that you enjoyed your time with us.

I will certainly share your comments with Brandon and the rest of the staff.

We hope to see you in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waalwijk, Noord-Brabant, Netherlands
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 17, 2013

Me and my close friend stayed in NY for the first time (4 nights). The Sanctuary Hotel was absolutely fantastic...superb location (around the corner of Times Square, but not the noise!), very friendly personell, big room for NY standards (we had a double double at the 6th floor, room 611), everything very clean and hygienic, very comfy rainshower, nice rooftop bar called Haven where we had some cocktails and dinner (all good!) etc.! At arrival we got a room at the 2nd floor next to the elevator. We immediately asked for another room which wasn't a problem at all. The complementary breakfast is simple but OK. The free WI-FI worked very well, also in the room. Nothing is too much for the staff...e.g. when we left we needed a taxi to the airport at rush hour. The staff went to 6th Avenue (more traffic) to arrange the taxi for us, which was great! There's even a closed luggage room (free of charge!) to safely put your suitcase if your flight is late in the evening. The entrance of the hotel is very modern, with complementary coffee/tea and ice water with fresh lemons. So.....whenever we're going back to NY....we're staying at the Sanctuary Hotel again!

Room Tip: The double double room is very nice (two big beds, however the room itself and the storage space wou...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, May 23, 2013
I am excited to know that you had such a great visit with us at the Sanctuary Hotel.

The staff place forth great effort to provide our guests with the best possible services. Our goal is to always create an experience that is both unique and memorable.

I'm also happy to hear that the staff was able to accommodate you with additional rooms options. We really try to go above and beyond for everyone.

We would love to see you back with us for another wonderful stay.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 17, 2013 via mobile

The front desk team is great; Karen, DeDie,Jacob.
The lobby is Disco type which I do not prefer.
Above value is referred to; the small room size, no sun, windows cannot see thru.
For such room rate the breakfast should be more descent.I rate the breakfast at 2.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, May 23, 2013
I‘d like to apologize that your experience at our unique hotel, did not meet your expectations. It saddens us to know that we could not provide you with the stay that you deserved.

We pride ourselves in being an authentic Manhattan lifestyle boutique hotel, with European inspired hospitality. As you see from our reviews, guests appreciate that we simply strive to provide them with intimate, genuine and personalized service, creating a "home away from home" atmosphere. We wish that the Sanctuary Hotel could be the ideal choice for everyone. However, we understand that different guests have different needs, and that is why we place so much emphasis on creating an experience that is tailored to each individual.

Our rooms are designed with the intent of maximizing use of space and most important…comfort. A warm palette of deep orange, chocolate brown and cognac, highlight our rooms, along with oversized headboards and plush pillow-top mattresses that complement the luxurious Frette sheets, duvets and terry, while crystal chandeliers add glamour that present and overall ambiance that is inviting and warm. Our shower design is something that guests simply rave about, not to mention the actual use of the rainfall shower-head that sends a consistent stream of pressurized warmth down one’s body.

Our fireplace-adorned lobby and lounge has no intentions of being a disco, rather a discrete retreat away from the hustle and bustle of the city that embodies the Sanctuary Hotel name. Many of our guests feel that being literally steps away from Times Square is a luxury in itself.

We feel very strongly about the authenticity of our product, and the genuine care that we provide for our guests, Guest feedback is always important to us and we will continue to improve upon the services that are provided.

We thank you for your feedback and hope that you will give us another opportunity in the future to create the experience that you deserve.

Best regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolding
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 17, 2013

It was our first time in NYC and we stayed at the hotel for a week. It was an amazing experience and we would definitely stay at this hotel again. The atmosphere is really impressive. Everything was just perfect - the greeting by the door, the lobby, the receptionists, the room, the shower, the breakfast and the rooftop bar and restaurant. The staff was so friendly and helpful. During the week we met nearly all the staff and they were all so kind to us. The location was perfect too. Although it is literally 2 seconds from Time Square it was a quite street and a perfect place to stay if you are visiting New York for the first time.

Room Tip: We stayed in a Queen Size room on the second floor. Can definitely recommend that.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, May 23, 2013
Thank you for choosing the Sanctuary Hotel as the place to stay for your first experience in New York City.

We are delighted to know that we were able to create such a memorable first visit. It's comments such as yours, that motivate our staff to provide the very best for our guests.

We hope that your next visit to NYC will be with us again, because we would love to have you back.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #29 of 453 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sanctuary Hotel New York 4*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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