We were in NYC for the 1/2 marathon and found the hotel to be the perfect home away from home. We arrived early on Thursday morning and although our room wasn't ready, hey invited us to take advantage of their continental breakfast. The staff was extremely friendly and helpful, wishing you a good day when you left for the day and then welcoming you back. It is clear thier emphasis is on excellent customer service. There was a small "hiccup" on Sunday morning, March 17, when I asked if I could get a bagel and banana to eat before the race. One staff member didn't respond quite as quickly as the desk clerk felt, so the desk clerk went back, got a bagel, cream cheese and a banana, all in a bag. I didn't catch his name but he exemplified what the Sanctuary Hotel is trying to strive for. The S.T.A.R. managers throughout the weekend were helpful. They made reservations at a wonderful Italian restaurant, Amarone, on Saturday and on Monday asked about the "hiccup" on Sunday. The location is also perfect as it is a half a block from 7th Ave/Times Square/Subway stations and a nice 20 min walk to Central Park. Without any doubt, we plan to make the Sanctuary our home base when we travel to NYC. Thank you for a memorable stay!
- Official Description (provided by the hotel):
- The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more less
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