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“Our new favorite NYC Hotel” 5 of 5 stars
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
4.0 of 5 Hotel   |   132 West 47th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #30 of 453 Hotels in New York City
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Our new favorite NYC Hotel”
5 of 5 stars Reviewed March 23, 2013

We were in NYC for the 1/2 marathon and found the hotel to be the perfect home away from home. We arrived early on Thursday morning and although our room wasn't ready, hey invited us to take advantage of their continental breakfast. The staff was extremely friendly and helpful, wishing you a good day when you left for the day and then welcoming you back. It is clear thier emphasis is on excellent customer service. There was a small "hiccup" on Sunday morning, March 17, when I asked if I could get a bagel and banana to eat before the race. One staff member didn't respond quite as quickly as the desk clerk felt, so the desk clerk went back, got a bagel, cream cheese and a banana, all in a bag. I didn't catch his name but he exemplified what the Sanctuary Hotel is trying to strive for. The S.T.A.R. managers throughout the weekend were helpful. They made reservations at a wonderful Italian restaurant, Amarone, on Saturday and on Monday asked about the "hiccup" on Sunday. The location is also perfect as it is a half a block from 7th Ave/Times Square/Subway stations and a nice 20 min walk to Central Park. Without any doubt, we plan to make the Sanctuary our home base when we travel to NYC. Thank you for a memorable stay!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 26, 2013
We are happy to hear that The Sanctuary Hotel is your "new favorite NYC hotel". That is one of the biggest compliments one can receive from a guest.

The staff make every effort to provide our guests with the very best service possible and I'm delighted to know that they were able to provide with such exceptional service even though there was a slight hiccup.

I hope that during your next visit, you will have a completely flawless stay.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,172 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (432)
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English first
Top Contributor
81 reviews 81 reviews
42 hotel reviews
Reviews in 53 cities Reviews in 53 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 23, 2013 via mobile

All of the hotel staff here are very friendly and helpful and the location is great - in the heart of Times Square. The rooms are small but not an issue to us if you are in NY since you generally are not hanging out in your room. The rates are much better than the large chain hotels in the area. We loved the hotel and would definitely stay here again. The bar on the rooftop is worth a visit too. We have one suggestion to those staying here - try to get a room that does not face 47th street since it can be quite noisy. I don't think you will get much of a view but no hotel will give you a view in NY without paying astronomical rates. One suggestion for the hotel - With just a few extra dollars you could really improve your breakfast. It has the absolute basics (which means a lot of bread and pastries) but no granola (cheerios do not count) and poor fruit selection. It would not cost a lot to significantly improve in this area. All in all though, we would stay here again and would recommend it.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 26, 2013
Thank you for providing us with such wonderful feedback.

We are delighted to know that you would definitely stay with us again and we hope your next visit with be even better.

We appreciate your suggestions with regards to our complimentary breakfast and will utilize your comments as a way of improving our breakfast options.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed March 23, 2013 via mobile

The only reason I haven' t given it a 5 * is there was no tv coverage not a great problem but when you wake early or getting ready to go out it would have been good to have it. I had a wonder full time in NYC and will recommend the Sanctuary to ally friends and should I ever return I will be back !!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 26, 2013
I'm delighted to know that you had an enjoyable weekend stay with us.

However, I do apologize for missing the mark of 5 stars with TV coverage. I would love for you to contact me to further discuss this matter, as we didn't receive any incidents with our TV coverage being disrupted. I can be reached at jeremy@sanctuaryhotelnyc.com.

I look forward to hearing from you.

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Chester, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 22, 2013

This little hotel is amazing in how reasonable the rates are for it's location; especially considering that a continental breakfast was included which is virtually unheard of in NYC. The staff was very friendly and helpful as well. My only minor complaint is that the bed was too soft but that's only because I have a bad back to begin with.

We go to New York often and will definitely add this hotel to the top of our list!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 26, 2013
Thank you for writing a review about your recent visit.

We appreciate the feedback and hope to have you back again.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2013 via mobile

Best weekend ever hotel was so nice food was delish and service superb will be staying here anytime I hit the big Apple!!! Location was brilliant saved on taxis!! We walked everywhere in times square ten minutes to hotel! Also great bars close bye also walking distance! I stayed with 3 friends can't wait to stay with my husband!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 26, 2013
We are happy to know that you had "the time of your life" with us at the Sanctuary Hotel.

We would love to have you and your husband stay with us in the near future, so that he can experience the Sanctuary the way you did.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 22, 2013

We have just had a fantastic 4 night stay at the Sanctuary, booked because of its excellent location and Trip Advisor comments it did not let us down. Fabulous service and wonderful rooms. The breakfast a great way to start the day before hitting the city. The location just off times square was perfect, close enough to enjoy but far enough away so it was quiet and relaxing.Jeremy should be proud of his team because everyone went out of their way to be helpful and make the most out of your stay. The rooms decor and showers are fantastic and the beds are perfect after a long day. Can't wait to visit NYC again and will definetely be returning to the Sanctuary.

Room Tip: Deluxe kings size are wonderful
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 26, 2013
I am sincerely thankful and happy that we did not let you down. Everyone has a different view and different opinion on things. Very often when a impression is painted in advance, it can be difficult to live up to expectations.

On behalf of the staff, we thank you and can't wait until your return to the Sanctuary Hotel.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 22, 2013 via mobile

This hotel is compact but comfortable and in a great location. Times Square is 10 steps away! The rooms are small but very comfortable and stylish and the hotel has a great rooftop bar with food. The staff were very friendly and excelled themselves when we had a problem. A true test of any business is how they react to a complaint and the staff here were superb. Would definitely recommend and stay again.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 26, 2013
We appreciate the positive feedback and am glad that we were able to resolve any challenges that were presented during your stay.

Our goal is to always provide each guest with a unique and memorable stay. Knowing that you enjoyed your time with us brings smiles to all our faces.

Thank you and we hope to see you soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #30 of 453 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sanctuary Hotel New York 4*
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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