All of the hotel staff here are very friendly and helpful and the location is great - in the heart of Times Square. The rooms are small but not an issue to us if you are in NY since you generally are not hanging out in your room. The rates are much better than the large chain hotels in the area. We loved the hotel and would definitely stay here again. The bar on the rooftop is worth a visit too. We have one suggestion to those staying here - try to get a room that does not face 47th street since it can be quite noisy. I don't think you will get much of a view but no hotel will give you a view in NY without paying astronomical rates. One suggestion for the hotel - With just a few extra dollars you could really improve your breakfast. It has the absolute basics (which means a lot of bread and pastries) but no granola (cheerios do not count) and poor fruit selection. It would not cost a lot to significantly improve in this area. All in all though, we would stay here again and would recommend it.