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“Amazing staff and lovely hotel!” 4 of 5 stars
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
4.0 of 5 Hotel   |   132 West 47th Street, New York City, NY 10036 (Midtown)   |  
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Special Price
20% off room rate
Ranked #24 of 464 Hotels in New York City
Certificate of Excellence 2014
Wokingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Amazing staff and lovely hotel!”
4 of 5 stars Reviewed March 15, 2013

The friendliest and most helpful staff I have experienced. They made our stay so enjoyable and were great for handy hints and places to go.

Great location right next to Times Square with no street noise or lights. Rooms were small but had everything we needed and clean and comfortable.

The only downside was the breakfast which was limited but for a quick bite to eat before sightseeing it was OK.

Overall a great stay and trip and would return for the friendly staff alone! :)

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 18, 2013
Thank you for your feedback.

Comments from our guests is very important to us. We utilize the feedback as a tool to improve upon the services that are provided for our guests.

We are always looking for additional options to improve on our complimentary breakfast and will continuously do so.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,693 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (527)
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English first
Chicago, Illinois
Top Contributor
62 reviews 62 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 15, 2013

All the members of the staff at Sanctuary deserve Congeniality awards.
Always a smile, a friendly word and pleasant conversation.
Free and generous continental breakfasts served in a modern room with every morning news show beaming from the TV screens on the walls, (don't worry, no sound)

Rooms are smallish, but hey, it's NYC. Perfectly adequate, very quiet, bed was extremely comfortable, water pressure perfect, bathroom amenities, all there.

Perfectly located about 5 blocks from Rockefeller Center. I worked out at the Equinox health club (Sanctuary has an agreement with this lovely club) at Roc Center every day. Very nice place to work out with an entire floor of equipment, so many classes, full service.

I would definitely return to Sanctuary. Terrific bang for your buck at this beautifully maintained, lovely little hotel. So many personal touches. Kudos to the staff and management.

Room Tip: My room was in the back and was extremely quiet.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 18, 2013
Thank you for providing us with such wonderful feedback.

We appreciate the "congeniality award". The staff strive to provide our guest with an interaction that is warm and genuine. Our goal is to create an experience that is unique and memorable.

Many guests such as yourself, enjoy our partnership with the luxurious Equinox gym. We feel that the facilities is reflective of the high standards that we set forth for our guests.

Should your travels bring you back to NYC, please think of the Sanctuary Hotel

Best Regards,

Jeremy Poon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyubertsy, Russia
Top Contributor
81 reviews 81 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 15, 2013

Stayed for 1 night only. Location & service was superb! It was our second hotel in NY - way much better than Double Tree by Hilton. Great leather design, mini-bar, complementary breakfast, lime water at the reception

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 18, 2013
Thank you for taking a moment to post a good review about your recent stay.

Although your visit was short, we are happy to hear that you enjoyed it.

We would love to have you back, so that you can experience even more of what we have to offer.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2013

Such a wonderful experience for my daughter and me as we celebrated her 20th birthday in the city! Everything about this hotel was splendid from the hospitality at the front door on arrival, to check-in, to help from the concierge, to arrangements for our transportation to the airport on departure. The staff was delightful upon every encounter. The room was perfect for the two of us and the bed was so comfy! We loved the trendy and stylish decor of the hotel and the special attention we received from the staff. Without a doubt, we will stay here on our next visit. What a jewel!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 18, 2013
Thank you for choosing the Sanctuary Hotel as the place to celebrate your 20th birthday. We are happy to know that you enjoyed your visit with us.

We hope to have you back in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverview, New Brunswick, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2013

Fantastic experience!! Front desk staff extremely helpful and friendly. We were able to check in early and they held our bags while we toured city after check out.
It was my wife's 40th Bday and they sent up a card signed by all staff and also added a box of specialty chocolates.
Bedroom was a little small, but very comfortable and the bed was fabulous!
Modern touches everywhere. Very close to Times Square and Rock Centre. NHL store is next door for those hockey fans.
Will return!!!

Room Tip: Some rooms look out over a building and have no natural light as a result. Can feel a little dark, b...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 18, 2013
We are excited to hear that you and your wife enjoyed her birthday celebration with us at the Sanctuary Hotel.

We feel that it is the personal touches that create the special moments for our guests and we are glad that it meant something to you.

We would love to have you back in the near future.

Best Regards,

Jeremy Poon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

Stayed from 7th to 12th March with my eleven year old daughter, and we both loved it! We had a Queen superior room, and it was spacious with a nice interior. The bed was great! The staff was also amazing, always a nice word and a smile. My daughter was really impressed when the waitress at Haven remembered her from the night before and what she liked to drink, and wanted me to say Alicia (we think the name is) is very nice and pretty! We ate at Haven two nights, and the food was very good. We only had breakfast one morning, we are late sleepers so missed it the other days, but we enjoyed that as well.

The location was also very good, we walked everywhere and only indulged in a taxi after a shopping spree in SoHo. I will recommend this hotel to friends, and if I ever go to NYC again I will definitly stay there again!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 18, 2013
We are delighted to hear that you and your daughter had such an enjoyable stay.

Alicia and the rest of the staff will be so happy to read about your comments.

We hope to have you both back for another return visit in the near future.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

It was our first time in New York, so the location of the hotel was perfect. Walking distance to Central Park and right in the heart of Times Square.
It was easy to be put off by the corridor colors that had a very nightclub feel, but eventually you get used to it.
The service at this hotel was top notch, the best concierges I've experienced thus far throughout my travels (Jacob & Brandon) - very knowledgable and incredibly helpful. Especially considering it was over New Years Eve.
Room size was a problem, but I think that's general for NY.
Would definitely consider returning to this hotel on my next trip.

Room Tip: Rather upgrade to a room with. King bed, especially if you have luggage.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, March 19, 2013
Thank you for choosing the Sanctuary Hotel as your first experience in NYC.

We are delighted to know that your first visit was such a memorable one. Jacob and Brandon will be delighted to hear about your feedback and I will certainly share your review with the rest of the staff.

We would love to have you back for another visit.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #24 of 464 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sanctuary Hotel New York 4*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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