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“Wonderful Hotel Reasonable Price For NYC” 5 of 5 stars
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
4.0 of 5 Hotel   |   132 West 47th Street, New York City, NY 10036 (Midtown)   |  
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20% off room rate
Ranked #28 of 464 Hotels in New York City
Certificate of Excellence
Toronto Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wonderful Hotel Reasonable Price For NYC”
5 of 5 stars Reviewed December 6, 2012

Great location excellent service and beds to die for. Adequate breakfast but the rest of the overall experience is definitely worth the money. The front counter staff are amazingly accommodating. When we checked in around 9AM we were not offered breakfast but we noticed next morning early check ins were. They need to be consistent with this policy.

Room Tip: Don't be shy about asking for an upgrade
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, December 11, 2012
Thank you for providing us with feedback.

I'm delighted to know that you enjoyed your visit here. I'd like to apologize that you were not informed about our breakfast during check-in and am grateful that you still felt we were still deserving of a 5 star review.

Rest assured that I will certainly address my staff with consistency in our communication. Feedback is very important to us, as it is a tool that we use to improve upon the services that we provide for our guests.

We hope to see you in the future so that we can provide you with a flawless stay.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,894 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (582)
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Milwaukee, Wisconsin
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 5, 2012

Second time and what a fantastic stay. The decor is beautiful and the location can't be beat. The communication I received from the staff prior to our stay was top notch. Everyone was warm and welcoming. Being so close to Times Square, I thought that the noise would be a problem but we weren't even aware of any. The beds are incredibly comfortable and I would love to have those pillows! I had no problem with the size of the rooms as others have stated. Our local friends were equally impressed with The Sanctuary and the staff. Yes, the property is beautiful but the staff are the warmth and heart of the place. Will definitely return for another stay at my new favorite NYC hotel.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, December 10, 2012
Thank you for providing us with such great feedback.

We are delighted to know that we surpassed your expectations and hope that your next visit with us will be even better.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
5 of 5 stars Reviewed December 5, 2012

What a brilliant little hotel! We were made to feel very welcome at all times. Service was always with a smile and the rooms were small-ish (well it is New York!) and comfortable. The location is excellent for Times Square and the theatre district, but also pretty central for everywhere else that we wanted to go. Highly recommended.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, December 11, 2012
We appreciate the feedback.

I'm happy to know that you enjoyed your time with us. Just know that you will always be welcomed with open arms at the Sanctuary Hotel.

We hope to have you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Forest, California
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed December 5, 2012 via mobile

This hotel was recommended to me by a friend and staying here was a big mistake. When we arrived we had to wait at least 15 minutes to check in due to inadequate staff at the front. The desk clerk was bs'ing with a guest almost the entire time and ignored us. When we got to our room it was ridiculously small. My guess is 80 square feet max. I stored my 2 suitcases in the shower so we could actually move without climbing on the bed. After getting out and walking around town for a bit we came back to the hotel at 10 pm. We asked if we could eat upstairs on the roof deck where there is a bar and restaurant. Yes they said. We went upstairs and were asked if we wanted dinner or drinks and we said both but we sit in the bar. We ordered a couple of glasses of wine and chatted for 10 minutes or so. The waitress never came back so I tracked her down and told here we were ready to order. Sorry, the kitchen closed 10 minutes ago. Really? You knew we wanted to eat but never bothered to tell us. Very rude waitress as well as her only comment was "I guess you want your check then". No apology. Nothing. We were there 2 nights and got clean towels (2) once. The room was never really refreshed. No replacement of soap, shampoo or anything. This place has a creepy, weird vibe to it. It may be a bargain by NYC standards but you get what you pay for.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, December 7, 2012
I am both shocked and saddened by the fact that you felt your experience here at the Sanctuary Hotel was deserving of a 1-star review.

Firstly, I‘d like to sincerely apologize that we did not meet your expectations. The staff put so much effort in providing our guests with a memorable experience and it saddens me that we were not able to do that with you.

We pride ourselves in being an authentic Manhattan lifestyle boutique hotel, with European inspired hospitality. As you see from our reviews, guests appreciate that we simply strive to provide them with intimate, genuine and personalized service, creating a "home away from home" atmosphere. I'm very sorry if you felt that the front desk agent was spending too much time and attention towards another guest. Our staff are train to have a genuine interest in conversations with guests and getting to know them better. This way, the more we know, the better we can anticipate their needs. However, if we were short-staffed on the day you checked in or if you felt ignored in any way, please accept my apologies for it. This is certainly not reflective of the service that we are trying to provide.

Our rooms are designed with the intent of maximizing use of space and most important…comfort. Should you ever decide to give us another opportunity in the future, I would suggest our Deluxe rooms. I feel that with the additional space and upgraded amenities, it would be a more suitable accommodation that you are looking for.

Rest assured, that i will certainly address my staff with the issues and concerns that you pointed out. I would love the opportunity to further discuss this matter with you and can be reached at jeremy@sanctuaryhotelnyc.com.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

Everything was great! Staff was super friendly and just as helpful. I had asked in advance to have all of the down bedding changed because I am allergic to down and it was done to absolute perfection when we arrived at 3:00 for check in. The rooftop restaurant/bar was fabulous! Do not miss the coconut creamy sorbet-type dessert served in a coconut shell - fabulous and light! Great wine selection, excellent servers and staff at The Haven on Cloud 9!!! No need to leave the hotel for dinner, especially if you're only there for a brief trip. Actually had the best night's sleep I've had in a long time...We will definitely return!

Sometimes not as easy to get a taxi from this location but they certainly did everything they could...might need to get a "stable" of reliable drivers to keep that area covered.

Room Tip: Our room was a bit small and they may all be, but you're in NYC, are you really hanging out in y...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, December 10, 2012
Thank you for sharing your "Fabulous" experience with us.

Many guest such as yourself also had the opportunity to visit Haven and they too have enjoyed it. We appreciate the great feedback and hope to have you back with us soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
1 review
5 of 5 stars Reviewed December 4, 2012

Staff was very friendly and accomodating. Rooms were clean and comfy! The Location of the hotel was ideal being just off times square but not to close. I would highly recommend this hotel and plan to stay again in the near future.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 3, 2012

First time staying here, it was the best hotel experience I have had in NYC yet. The staff was amazing, friendly and very helpful, Location was great, close to all the hot spots. I will definitely be staying there again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, December 10, 2012
Thank you for writing a review about us.

We hope that your next stay will be even better.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #28 of 464 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sanctuary Hotel New York 4*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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