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“awesome bar with great service” 4 of 5 stars
Review of Sanctuary Hotel New York

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Sanctuary Hotel New York
4.0 of 5 Hotel   |   132 West 47th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #25 of 455 Hotels in New York City
new york
1 review
1 helpful vote 1 helpful vote
“awesome bar with great service”
4 of 5 stars Reviewed April 24, 2012

Sanctuary Hotel & bar is totally awesome thanks mostly to the awesome bartender Mr. Rudy Jimenez, who continuously provides exceptional service. Since my first visit to Sanctuary in late 2011, I have become a frequent visitor due in large part to Rudy. He delivers personable and friendly service with an anticipation of what his customers need.

Mr. Jimenez has a keen sense of awareness in regards to his customers. He takes time out of his busy day, to come over and talk with every guest; introducing himself and having a brief chat before taking their order or advising them that someone else would be over to take their order. He seems to remember the name of each guest which adds another level of the kind of attention to detail that makes each experience more pleasurable.

During one visit and a conversation I had with Rudy, I told him of my upcoming birthday and how I wanted to visit Sanctuary for drinks with a few friends as part of my birthday celebration. He told me to call ahead to confirm that I was coming and he would reserve a space for my friends and me. When I arrived, I was astonished to find the great area reserved for my group and the level of attention we were given. Needless to say, everyone one in my group was extremely impressed.

As a person who loves visiting nice restaurants and bars, I can truly say that Sanctuary is a preferred destination because of the service of people like Mr. Rudy Jimenez.

  • Stayed April 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 28, 2012
Thank you for sharing your experience with us.

Rudy will be very happy to know that you really enjoyed the efforts he made to provide you with the best services possible.

We hope you visit us again.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,336 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
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Madrid, Spain
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 24, 2012

Excellent location in times square near a metro stop. Gentle and helpful staff. Trendy and chic atmospheric hotel. Comfortable rooms, a bit small for 4. Simple breakfast, no salad and cooked products, but excellent quality. We probably repeat.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 26, 2012
Thank you for sharing your experience with us.

Our complimentary continental-style breakfast consists of a wide variety of pastries, juice, coffee and additional beverage options. Unfortunately, we do not have salads or cooked items yet.

We hope to have you back soon.

Best Regards,

Jeremy Poon
General Manager
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Danmark
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 24, 2012

My husband and I recommend this wonderful hotel. We had a rather big room on 5th floor. The staff was very kind and helpful , and the location is just in the middle of everything. This will certainly be our hotel next time we visit New York

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 26, 2012
Thank you for taking the time to write a review about us on tripadvisor.com.

It's great to know that you and your husband had a wonderful experience here.

We hope to have you back soon.

Warm Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2012

I stayed with my father in Sanctuary last week in double double. It's very nice to have front-view room so that we can enjoy viewing night street in a cozy room. The hotel is located just next to Times Square, which is very convenient to travel around mid-town in a day.

Friendly staff and trendy design was fantastic. Julio kindly helped secure my luggages until I came back from city tour. Also, Kevin was very nice to grab a cab and carefully move all my stuffs. In a tight schedule, I wish I could stay another night in Sanctuary. On my next trip I will definitely stay again and look forward to seeing a upcoming roof-top bar.

Room Tip: Prefer a room on a higher floor
See more room tips
  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 26, 2012
We are happy to know that you and your father enjoyed your time with us.

It's great when guests of ours appreciate the service that the staff tries to provide and the trendy design that we create.

Julio and Kevin will be very delighted to read about your comments.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London UK
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 23, 2012 via mobile

Great hotel from the outside, and nice reception and bar area so felt had found a gem. Well until I went into the room that had a frosted window as outside of it was a wall and large ledge which seemed to be pigeon heaven! Anyway a quick chat and was moved - great stuff

As for the concierge team they really made it. After a specific present for my wife and after 32 calls all was rectified - couldn't thank them more

So great hotel but a tarnished ending due to the "fixed fare" cab that the doorman forgot to mention until we were underway...and it was significantly more than a hailed cab had cost into the city....

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 23, 2012

Thoroughly recommend this hotel. The staff were delightful, the decor stylish and atmospheric, the room charming and the location perfect. My only niggle was that the breakfast was a little basic.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 26, 2012
Thank you for sharing your experience with us.

I'm glad that you thoroughly enjoyed your time with us.

We are always looking for ways to improve our breakfast options and we appreciate your feedback.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Top Contributor
64 reviews 64 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 23, 2012

Rooms are well equipped and nice, though a bit small for my taste.
Very friendly and helpful staff, nice coffee bar, excellent location right off of times square, and between 2 metro stops. Rooms are quiet.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, April 26, 2012
Thank you for the review of us on tripadvisor.com.

We would love for you to come back and experience our deluxe rooms. With the additional space and upgraded amenities, I trust that you will enjoy the Sanctuary even more.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #25 of 455 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sanctuary Hotel New York 4*
Number of rooms: 111
Official Description (provided by the hotel):
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
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