I wrote a pretty scathing review on this hotel in October of last year and was actually contacted by the management with a request to please come back and give them another chance. They were so lovely and apologetic over the phone that I decided to give it another whirl and boy, am I happy to report that my first visit was my first was simply the hotel having a bad few days and not at all the norm! The Sanctuary is now my new home away from home in NYC. The staff is friendly, professional, courteous. The hotel is clean, beautiful, well done and well kept up. The rooms are lovely although do spend the extra money for the larger rooms it really is worth it and makes the stay MUCH more enjoyable. I am a very picky and discriminating guest and The Sanctuary had to work hard to get these five stars from me. It is a wonderful spot, great location, well run, with a truly devoted management and staff that is working hard to make a great impression. Thank you Sanctuary Team for making me come back and give you all another chance! Mary Norton.
- Official Description (provided by the hotel):
- The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more less
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