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“Perfect Location” 5 of 5 stars
Review of Park Central

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Park Central
4.0 of 5 Hotel   |   870 Seventh Avenue at 56th Street, New York City, NY 10019 (Manhattan)   |  
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10% off room rate
Ranked #218 of 459 Hotels in New York City
Dallas, Texas
2 reviews
“Perfect Location”
5 of 5 stars Reviewed March 24, 2014

First Class Hotel in the perfect location, easy walk to everything! Central Park, Times Square, Columbus Circle. Was there on business but got to do a bit of exploring because everything was so close!

Concierge was excellent, all staff were friendly and very accommodating. Can't wait to go back!

Room Tip: Perfect location to the city. Walking distance to Times Square, Central Park, Shopping, Restaurants...
See more room tips
  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCH870, General Manager at Park Central, responded to this review, March 25, 2014
Thank you for taking the time to review our hotel. We are delighted to read you enjoyed your stay with us and were able to take advantage of our central location! We look forward to the opportunity to host you again soon.

Best Regards,

Don Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,151 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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Mexico City, Mexico
1 review
5 of 5 stars Reviewed March 24, 2014

Park Plaza is an excellent option for staying in New York City, perfect balance between value and price, rooms are comfortable, clean and decoration is so nice, all hotel facilities are modern and hotel is just few blocks from Times Square and Central Park... All hotel staff is nice and helpful...

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCH870, General Manager at Park Central, responded to this review, March 25, 2014
Thank you for taking the time to review Park Central Hotel. We appreciate and value all of our guest's feedback and are pleased to read you enjoyed your stay. We look forward to the opportunity to host you again soon!

Best Regards,

Don Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
philadelphia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 24, 2014

We have stayed at the Park Central for years and always enjoyed the great location and very reasonable prices (when specials are offered). Since our last stay about two years ago the hotel has completed renovations throughout and the rooms, always comfortable and roomy, are even better. The lighting in the bathrooms remains somewhat dim, but that is typical everywhere as hotels are determined to cut down on utility costs.

The location could not be better. Within easy walking distance of MOMA and the theater district and near several subway lines. We have stayed here ten or twelve times over the years, testimony enough to the value and quality.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCH870, General Manager at Park Central, responded to this review, March 25, 2014
Thank you for your continued patronage and recent review of the Park Central Hotel. We value and appreciate all of our guests feedback, and are delighted you enjoyed your stay with us and especially our remodel and central location! We look forward to seeing you again soon!

Best Regards,

Don Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
4 of 5 stars Reviewed March 24, 2014

New York's Park Cenral hotel has been around for a long time and has recently been upgraded with a major makeover all of which was very nicely done. While the physical side is now far above what it was, guests are going to notice the atmosphere as soon as entering. It's the tip-off to the fact that the PC has an amazing group of peope who actually understand what it means to be in the hospitality industry. The GM is actually visible and personable and clearly keeps his fingerprint on operations. Courteous front-desk staff is supplemented by a superb group of customer relations people who keep things moving and offer to help in whatever capacity is required -- a very welcome departure from those properties that let you stand and languish. Bell Desk is absoutely top notch -- great guys who are always smiling and eager to help with whatever you need. New restaurant is chic, convenient and relaxing. PC is a great value.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCH870, General Manager at Park Central, responded to this review, March 25, 2014
Thank you for taking the time to review our hotel. We appreciate and value all of our guests feedback and are pleased to read you enjoyed your stay with us. We strive to create an environment where our guests can honestly state they received unparalleled service and to read we did just for that your stay is excellent! We look forward to the opportunity to welcome you back soon!

Best regards,

Don Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 24, 2014

Just stayed here for the first time last weekend. Excellent experience. From the time I walked through the doors until we picked up out bags at bag storage - we could not find anything wrong with this hotel.
The staff friendly. The concierge excellent (two excellent choices for dinner). The rooms were clean, comfortable, and best of all - great price.
The best part of this hotel by far - is the location - walk to anywhere, to see anything. Right on the metro line.....you want Broadway - you got it.
Would stay here again in a minute!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCH870, General Manager at Park Central, responded to this review, March 25, 2014
Thank you for your feedback! We are delighted to read you enjoyed your stay with us and were able to take advantage of our central location! We look forward to hosting you again soon!

Best Regards,

Don Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 24, 2014

We stayed at this hotel for 4 nights in Feb 2014 with our 1 year old son. We booked a Accessible room as it was a good deal and thought it may be spacious for our just crawling son to play around in.

ARRIVAL/CHECK-IN:
*We got to the hotel- our little baby was very unsettled and crying after a 8 hour plane journey, amongst this and checking in we forgot to tip the gentleman who loaded our suitcases, he walked past us is utter disappointment and shaking his head mumbling something unpleasant.

BEDROOM:
*The room was very nice and spacious. We had requested at least a few weeks in advance a Baby cot and fridge for the room, this was confirmed via email by the hotel, despite this nothing was set-up for our arrival.

*When it came to sleeping in the room, the noise from the elevators was horrendous and continued through the night with loud bangs and other noises. We reported this to the reception they were aware of this noise and casually said this it because you are near the elevators!

FOOD:
*One morning I went to the small shop in reception/lobby and bought some breakfast, I bought 2 cookies, however requested 2 from the bottom of the pile as they looked a little dry on the top. The lady serving me was annoyed at this request and in my opinion got my coffee order wrong 3 times deliberately! she even served me a white coffee as a Latte thinking I would not notice!

We checked out and continued our holiday to then realise we had forgotten a big "Virgin Atlantic" plastic buggy bag full of luggage cords and luggage labels at the hotel, however there was nothing left behind in the hotel. We realised/assume that this must have been discarded by the cleaner as it was not in our room. I contacted the hotel to be told this:
Hello,

"We appreciate your patience while our Recovery Team searched along with our lost and found department investigated your claim of the lost item. Unfortunately, we do not have the items in question. We have made a note and if anything turns up, we will reach out to you."

I sent them " email stating this item was NOT lost and found, but it was discarded from our room! to then receive this reply after much chasing:



"We have reached a resolve here at Park Central. The Housekeeper was questioned and did not recall discarding any item which did not appear to be refuse. Again, we do not have the items in question. We have made a note and if anything turns up, we will reach out to you."



As you can see there is no apology in relation to our property being discarded and a very rude response in my opinion reply.

This hotel is a very nice hotel, however there are certain aspects that let it down.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCH870, General Manager at Park Central, responded to this review, March 25, 2014
Thank you for providing feedback about your recent stay with us. We strive to create an environment where our guests can honestly state they received unparalleled service and to see we failed to meet both of our expectations is disappointing. Please accept my apologies for the items left in your room and the manner in which you feel we handled the situation. Your feedback has been shared so we can address this matter and improve our process to provide a better experience for our future guests. I do hope you will give Park Central another try on your next visit to NYC.

Best Regards,

Don Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
45 reviews 45 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 23, 2014

Last time I was at the Park Kitchen I really enjoyed great new american food and tailored cocktails, the food pairs to a drinks, in this stylish atmosphere at the Park Kitchen.

It is the newly renovated restaurant at the Park Central Hotel New York. The decor in this place is really outstanding. The restaurant got an upgrade and redesign with the two-level space, a prominent bar at the mezzanine-level overlooks the hotel's lobby.

The restaurant features a new american menu designed by Chef Nathaniel Eckhaus. The food is excellent, it's casual american cuisine like spanish tapas style, you know the rule "small bites, yummy tastes". I love the Ahi Tuna Tacos and the cheescake is one of the best I've ever had, really smoth and tasty.

If you are there just for a drink keep in mind that they have a signature cocktail list with five different manhattans on the menu, and five drinks featuring on every borough of New York.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCH870, General Manager at Park Central, responded to this review, March 24, 2014
Thank you for taking the time to provide a wonderful review about our new signature restaurant Park Kitchen! We are delighted you enjoyed our quality food and drinks! We look forward to the opportunity to host you again soon!

Best Regards,

Don Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Central

Address: 870 Seventh Avenue at 56th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#129 Luxury Hotel in New York City
#168 Business Hotel in New York City
#186 Family Hotel in New York City
#189 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Central 4*
Number of rooms: 761
Official Description (provided by the hotel):
Park Central hotel New York in the world's greatest city, steps from Central Park, Rockefeller Center & Times Square. The Park Central is at the top of the list of Midtown Manhattan hotels for business and leisure travel. Surround yourself with the classic attractions of the Big Apple, museums, dining, & beyond. With spacious accommodations this Midtown New York City hotel invites you to discover the convenience of our landmark setting. ... more   less 
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Also Known As:
Park Central Hotel New York City
Park Central New York Hotel
Park Central New York City
Park Central Ny Hotel

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