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“Great location, rooms and staff!” 5 of 5 stars
Review of Paramount Hotel Times Square New York

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Paramount Hotel Times Square New York
4.0 of 5 Hotel   |   235 W 46th Street, Between Broadway & 8th Avenue, New York City, NY 10036 (Manhattan)   |  
Hotel amenities
Ranked #331 of 458 Hotels in New York City
Windsor
1 review
1 helpful vote 1 helpful vote
“Great location, rooms and staff!”
5 of 5 stars Reviewed November 7, 2013

This is the second time we have stayed at the Paramount and so glad we chose to stay again - the hotel's location is fantastic and very central.

We arrived at the hotel at 12pm with a view to just drop our bags off as we were early for check in (check in is at 3pm), but we were able to check in early and received an upgrade (at no extra cost!!). Catherine on the front desk was so helpful, and was even kind enough to give us a code for the WIFI that is usually chargeable. The lobby is very chic and smells amazing!!

Rooms are a little on the small side but are very comfortable and immaculate - same for the bathrooms too! There is also a laptop size safe in the room - which was great as safety was important to us.

We will for sure be booking to stay again at the Paramount for our next trip to NYC.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary T, General Manager at Paramount Hotel Times Square New York, responded to this review, December 20, 2013
Thank you so much for taking a moment to share your experience of our hotel! It is fantastic to see that our location was so conducive in making your stay a successful one. We are so fortunate with our ideal location that is so centrally located. I am so pleased that your accommodations enhanced your pleasant experience as well.

Thank you so much once again and we look forward to hosting you in the near future!

Warm Regards,

Gary Tucker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,483 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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Saint Paul, Minnesota
1 review
2 of 5 stars Reviewed November 7, 2013

Rooms are small (at least mine was). Guy at the front door has no idea what time the kitchen closes. Also didn't know where i could get a slice of pizza nearby (1/2 a block away). WiFi pay-wall is more annoying than most. I was at this hotel for a business trip and the hotel was totally OKAY. Just Okay. Not terrific. Not Awesome. Certainly not the paramount.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary T, General Manager at Paramount Hotel Times Square New York, responded to this review, December 20, 2013
Thank you so much for taking the time to review our hotel. Please allow me to sincerely apologize if you did not enjoy your stay. Guest comfort is a key concern of ours, and to hear that you did not receive quick and immediate attention is troubling to hear. Please be assured that we will discuss your concern with our staff so that issues such as these do not occur again. I do thank you for your feedback.

Warm Regards,

Gary Tucker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arthurdale
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 6, 2013

My daughter took me to New York to see Wicked and we stayed at the Paramount. This was a great hotel for us. Central location to everything we wanted to see. Yes the rooms were small but met our needs perfectly. I will definitely go back....plan to make it a yearly event.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary T, General Manager at Paramount Hotel Times Square New York, responded to this review, December 20, 2013
Thank you so much for the nice words and for spending time with us! Our team prides themselves on ensuring our guests stays are wonderful, mission accomplished! It is great to see that your room was comfortable as well!

Warm Regards,

Gary Tucker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2013

Great Welcome upon arrival by Catherine. She was there to check me out too, a welcoming smile after a long day of travel. Lobby is beautiful and smells wonderful!

I stayed in a Twin room with a private bath- room is small, as you'd expect, but perfect for one person. Individual heat and a/c control was very responsive and worked great. Bed was super comfortable. WiFi connection was excellent, plenty of outlets for all my electronics. Shower controls actually had a temperature setting- which considering my past experiences at NYC hotels it was great- no worrying about the water switching to ice cold or scalding hot. My only complaint was that the shower curtain was too short, my ankles were freezing.

Spectacular location- 2-3 minute walk to Times Square- a couple theaters across the street, a Duane Reade about a block away, really nothing more you can ask for.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary T, General Manager at Paramount Hotel Times Square New York, responded to this review, December 20, 2013
Thank you so much for spending time with us! I am so pleased that you found our property so comfortable and that our team has been able to make your stays so special! Our location really is convenient as we are close to all the theaters and Time Square area but nestled on our own quaint street right off of Time Square. Thank you for sharing and we look forward to hosting you again in the near future!

Warm Regards,

Gary Tucker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
miami
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 5, 2013

stay here often when in NY location is great , and the hotel has a very cool hip vibe to it , great bar and lobby , the staff is always there for you especially Catherine in the front desk , she always takes care of me and my crew , feels like home away from home

Room Tip: dont take the smallest rooms they offer always opt for the next one up
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary T, General Manager at Paramount Hotel Times Square New York, responded to this review, December 20, 2013
Thank you so much for the amazing words regarding your stay with us! Our goal for the entire team is to create memorable and unique guest experiences, mission accomplished! It is so wonderful that our team here made your stay such an amazing one, especially Catherine. I cannot wait to share your nice words with the team.

Thank you so much once again and please know that we are your home away from home when your travels bring you to the area!

Warm Regards,

Gary Tucker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
4 of 5 stars Reviewed November 5, 2013

This hotel is pretty swanky! The lobby was redone and looks great. Lots of places to sit and relax while you surf on the free wi-fi! I have to give a special mention to Nerma, who checked us in. She gave us a free upgrade without having to ask! She was friendly and chatted with us about what we were doing in the city. At checkout 3 days later she remembered us and what we were there for. I was quite impressed! Checkout was a breeze.

The place is quite clean, no bed bugs or stains on the sheets. The room size is your typical Manhattan size room. The only negative we could say was the noise from outside. Time Square is a noisy part of the city. Though I just used the white noise app I have on my phone and it drowned out all those angry drivers. The bed was quite comfortable and soft.

The place had a lot of younger crowd (25-40).

Room Tip: The double bed is tiny for two medium sized people. We got this room on HotWire and got a free bed u...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary T, General Manager at Paramount Hotel Times Square New York, responded to this review, December 20, 2013
Thank you for the excellent comments! I am glad that you had such a great experience, for I am very proud of our wonderful team and the fantastic service they provide. I am ecstatic that you enjoyed your clean room; which as you noted the bed was quite comfortable and soft. A great experience such as yours is what makes all our team efforts worthwhile, and I have shared your positive comments with them. I hope to see you stay with us again in the future and look forward to the opportunity to provide you excellence in service again very soon.

Warm Regards,

Gary Tucker
General Manager
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Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2013 via mobile

Lobby is very modern and filled with people using free WiFi. No business center but front desk was willing to print for us. Room was very small but ok for two people. It was clean. We asked for a high floor (17) so we didnt get any noise from Times Square. It did take us awhile to get down to the lobby with the elevator stopping on an avg of 5 floors each time. Location is the best feature, in the middle of the theater district with Times Square walking distance. Lots of restaurants and attractions nearby. Only downside we saw was the front door man who offered to get us a taxi and then did nothing.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Gary T, General Manager at Paramount Hotel Times Square New York, responded to this review, December 20, 2013
Thank you so much for sharing your experience with us. We will certainly take these points, share with our team here and grow stronger from them. We hope to see you for many years to come.

Warm Regards,

Gary Tucker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Paramount Hotel Times Square New York

Address: 235 W 46th Street, Between Broadway & 8th Avenue, New York City, NY 10036
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#167 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Paramount Hotel Times Square New York 4*
Number of rooms: 597
Official Description (provided by the hotel):
One of the most fashionable Midtown Manhattan hotels is The Paramount Hotel in New York, centrally located in the heart of bustling Times Square. Completely renovated in 2009, The Paramount remains the consummate modern Times Square New York hotel, with easy access to the Broadway Theater District, Restaurant Row, upscale Madison and Fifth Avenue shopping, Penn Station, and the Jacob K. Javits Convention Center. The Paramount Hotel NY is located one-half block from Broadway on 46th Street - the perfect location if you are here to enjoy the best Broadway shows in New York City! ... more   less 
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Also Known As:
Paramount New York City
Paramount Hotel Nyc
Paramount Hotel New York City
New York City Paramount

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