We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect” 5 of 5 stars
Review of Novotel New York Times Square

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Novotel New York Times Square to your Saves list
Novotel New York Times Square
4.0 of 5 Hotel   |   226 W 52nd Street, New York City, NY 10019 (Manhattan)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
City getaway by Novotel
Ranked #124 of 454 Hotels in New York City
GreenLeadersPlatinum level
Belfast, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
51 helpful votes 51 helpful votes
“Perfect”
5 of 5 stars Reviewed April 28, 2014

This hotel is super. great location and fantastic rooms and bathrooms. We stayed on 15th floor overlooking Times Square. great view and spotlessly clean. The open terrace on floor 7, where reception and the bar is, proved to be a welcome retreat after pounding the streets of New York.sitting with a nice cool drink looking down on the hustle and bustle was the icing on the cake. I'll be back and would highly recommend to anyone.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review, May 2, 2014
Hi Adrienne - Thank you for your fantastic review and recommendation! We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,433 reviews from our community

Traveler rating
    664
    575
    143
    36
    15
See reviews for
548
447
51
105
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Sault Sainte Marie
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 24, 2014

I was with the Holiday Tour Group April 10, 2014 thru April 14, 2014. Arrived at noon to find a very nice, clean room, and was on my way soon after. Saw 6 Broadway shows in 4 days. Beautiful was my favorite, the Carole King Story, but all were excellent beginning with Phantom of the Opera, Jersey Boys, Mama Mia, The Garrison Keilor Show, and Mothers and Sons. Lessons I learned included using the cab service more, walking less, make plans ahead of time as you would waste too much time trying to get a ticket to a TV show, eat some street food, and skip the Empire State Building. I would definitely stay at the Novotel again, and I can't wait to come back. I'd like to give our maid, Winnie, a shout out for keeping the room, 1209, so nice each day. The breakfast buffet was absolutely wonderful each morning.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review, April 26, 2014
Hi Meta - It sounds like you had a wonderful time in NYC! We appreciate your kind words about our hotel. We'd love to serve you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 22, 2014 via mobile

Staff are rude, Geraldine put a dampener on our entire stay with her attitude at check-in. Gave them many chances to fix the issues. Spoke to Letitia about how we were spoken to and she came back 2 hours later with a "solution" - we could go to the check-in desk and be apologised to. Sure felt like doing that after a long-haul flight.
Lorena was great, was the first person to even apologise for any inconvenience. She took my email for the general manager to contact me but that still hasn't happened. I didn't expect any different.
Housekeeping barely cleaned the room, the toilet wasn't cleaned and the room wasn't vacuumed our entire 6 night stay.
We cancelled the rest of our booking and moved, it was that bad. I explained this to Ian at the desk on checkout, he pretended not to hear me and then quietly asked my sister where we were going when I had turned away.
Looking forward to a generic "copy paste" response below this review, that's all they seem capable of. That's why I'm writing an email to Accor head office once I'm done with this. Don't waste your money here. Ruined most of my first trip to the US.

  • Stayed April 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review, May 6, 2014
Hi Kirsten - Though your review is obviously not the caliber of review we enjoy receiving, we appreciate all feedback we receive from guests. We will certainly be addressing your review with our team to see where we missed the mark on this occasion. We've contacted you via email in order to discuss the situation further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 22, 2014

Stayed here with on a girls trip to NYC and couldn't have asked for a better location. It was an ideal base to explore the sights of NYC and not far to walk to many of the main attractions, Empire State Building, Central Park, Tiffany's and of course Times Square. We had a twin room which was clean, comfortable and spacious and even a view of Times Square. The rooftop restaurant/bar overlooking Times Square was amazing and served delicious (but pricey) cocktails. Breakfast wasn't cheap either but it was delicious with very friendly service and good selection of dishes. Would highly recommend it for friends or couples visiting the city.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review, April 26, 2014
Thank you for your kind remarks. I'm pleased to read you enjoyed our very central location and comfortable accommodations for your girls trip. Hope to see you again for the next one!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
aberdeen
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 21, 2014

Just back after spending 5 nights at Novotel Times Square ,the room was clean and really nice would recommend this hotel to friends,nice touch was airport check in at reception, we printed off our boarding passes so when we got to JFK we went to bag drop and avoided the huge check in line,

Stayed April 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review, April 26, 2014
Thank you for reviewing your stay. We're thrilled we were able to provide you with a good hotel in a good location. I'm also happy to read we could help expedite your airport check-in. That's always nice! Hope to see you again if you should return to NYC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 20, 2014

I stayed here with my Mam and Auntie for a birthday shopping trip. After reading some excellent reviews, I felt confident that I'd chosen the right hotel and I wasn't disappointed. We had two double beds in the room and the room was big enough for the three of us. Towels were replaced daily and the hair dryer in the bathroom was better than the travel one that I brought with me. It was nice to have an i dock and a fridge too. As we were there for my birthday, they had left a card and some cakes upon arrival and free wi fi which was a lovely touch. The hotel is ideally located and we had no problems with anything whilst we were there. We had requested a high floor and a quiet room and we never heard a thing throughout our trip. It was handy being able to check in and print out our boarding passes too. I would certainly return!

Stayed April 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review, April 21, 2014
Thank you for your great review, Anne. We are happy to read you enjoyed your stay with us, as well as your time in NYC. Hopefully it was a successful birthday shopping trip!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Novotel New York Times Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel New York Times Square

Address: 226 W 52nd Street, New York City, NY 10019
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in New York City
#83 Luxury Hotel in New York City
#94 Business Hotel in New York City
#97 Romantic Hotel in New York City
#105 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel New York Times Square 4*
Number of rooms: 480
Official Description (provided by the hotel):
With its sophisticated styling, the newly-redesigned 4-Star Novotel New York Times Square invites you to experience the electricity of Times Square. Located in the heart of Manhattan, right in the Theater district, our unique Midtown luxury hotel is within walking distance to New York's best attractions, including Times Square, Central Park, and the prestigious 5th Avenue. You'll be captivated by our stunning panoramic views of Times Square at our trendy new restaurant Supernova. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, ACCOR, Priceline, Orbitz, TripOnline SA, Odigeo and Tingo so you can book your Novotel New York Times Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel New York Times Square Hotel New York City
Accor New York City
Novotel New York City
Novotel Times Square
New York City Novotel
Novotel Hotel New York

Owners: What's your side of the story?

If you own or manage Novotel New York Times Square, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.