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“In the heart of the world” 5 of 5 stars
Review of New York Marriott Marquis

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New York Marriott Marquis
4.0 of 5 Hotel   |   1535 Broadway, At 45th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #178 of 458 Hotels in New York City
GreenLeadersBronze level
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
“In the heart of the world”
5 of 5 stars Reviewed August 5, 2014

I stayed at the Marriott Marquis in July, partly for business partly for leisure. The hotel is huge almost 2000 rooms, has a theatre, many shops, restaurants. It is in fact a small city within a city.
Our room was located on the 24th floor and we had a perfect view on Times Square. The room was very spacious, had a lounge area with big sofa and an armchair. The bed was very comfortable, almost too big. There is an iPod docking station in the room and it worked very well.
The bathroom's size was just right, big mirror with good light, hair-dryer and nice amenities. We didn't really eat at the hotel, we did order Room service one time. We had a classic burger and it was really tasty. juicy, done to my liking. We did wait for it a bit longer but the staff warned us when taking our order so we were fine.
We also had drinks at their revolving restaurant The View. It is worth visiting. the whole turn takes around 60 minutes - very nice drinks :)
I really recommend this hotel, especially when it's your first time in New York. It is right in the Times Square, so a perfect location!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, Guest Relations Manager at New York Marriott Marquis, responded to this review, August 6, 2014
We're so happy you had a chance to visit us and got to experience the best of travelling for both business and pleasure. All of the different amenities you mentioned in the room and bathroom are our way of making sure you feel right at home. We hope you'll get to visit us again in the near future!
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5,579 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,299)
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wicklow
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 5, 2014

Great location but very expensive rooms need up dating breakfast to expensive. Very big and very busy but central to everything. Staff very friendly but no wifi in rooms only at extra cost of 17 dollars a day

  • Stayed July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, Guest Relations Manager at New York Marriott Marquis, responded to this review, August 6, 2014
Thank you for staying and sharing your comments. I'm glad you liked our location but please accept my apologies for us not exceeding your expectations. While there is a charge for WiFi in the guest rooms, please feel free to enjoy our complimentary connection on the lobby level next time. We hope you'll give us a chance to host you again when you're back in New York City.
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Richfield, Ohio
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 5, 2014

I loved being in the heart of Times Square, HOWEVER, having to face the elevator system at the Marriott was enough for me to check-out and go somewhere else! I am a platinum member of Marriott Rewards, but this entire process is exhausting.

Room Tip: Summer time is the busiest time ever to visit Times Square. The amount of people staying in the hot...
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  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, Guest Relations Manager at New York Marriott Marquis, responded to this review, August 6, 2014
Thank you very much for staying and please accept my sincere apologies for the issue you experienced with the elevator. We are working with our Engineering Team and elevator service team to enhance the capability of the system. I hope you'll join us again in the future when your travels bring you back to New York City!
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Lafayette, LA
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 5, 2014

We recently got married in NYC and stayed at the beautiful Marriott Marquis. The property is located in the heart of Times Square and we loved the hustle and bustle of the city. The view at night in the revolving lounge at the top was the highlight of our stay. Our room was excellent and had a nice view of the city. The service was excellent, the staff was efficient and even though there was construction going on, it did not inconvenience us in any way. If you want to be in the middle of the excitement of NYC, this is the place to be.

Room Tip: Higher floors have less noise. We stayed on the 44th. No problems.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, Guest Relations Manager at New York Marriott Marquis, responded to this review, August 6, 2014
We're thrilled to have been part of such a special occasion and appreciate you sharing your wonderful review of our hotel. I'm glad you enjoyed the view from your room as well as the view from The View! Each is charming in its own way. I will be sure to recognize our team as they work hard to ensure each guest has a memorable experience. We hope you'll have the chance to return for an anniversary trip in the future and we'd love to be able to host you again!
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Alexandria, VA
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 5, 2014

I haven't stayed here in a few years and it was great. The hotel is updated-rooms are all refurbished; common areas are updated and fresh and the shops/food areas offer a good selection. The elevator system is a bit screwy to get used to but there were plenty of elevators. They have the busiest fitness area I've ever seen at a hotel-and the best equipped. It was busy in the AM and in mid afternoon but there was enough equipment to go around. I stayed on the Concierge level and the view was great-right down Broadway. Staff was top notch.

Room Tip: Being a Marriott rewards member always helps.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, Guest Relations Manager at New York Marriott Marquis, responded to this review, August 6, 2014
We're glad you came back too! It seems like you enjoyed our remodel since your last visit and we appreciate you sharing your feedback about your trip. Since you already saw the great view from your room, next time you're here be sure to visit The View, our revolving rooftop Lounge & Restaurant. This will give you a whole new perspective of New York City! We can't wait to see you again.
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Massapequa, New York
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed August 5, 2014

Great location right in the heart on Times Square. Clean and good sized rooms for a NYC hotel but that's about it. Have stayed here twice and it's always been crowded and the elevators are a nightmare. Waits of up to 10 minutes are quite common. Go about 10 blocks downtown and you'll find much better well known hotels with a lot less crowds and for a lot less money.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, Guest Relations Manager at New York Marriott Marquis, responded to this review, August 6, 2014
We appreciate you staying with us and providing a review of your experience. I'm sorry that you experienced some failures during your stay with elevators but it's good to hear that you enjoyed our location and found your room to be clean. I hope you'll return to stay with us next time you are in New York City!
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New Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 5, 2014

Rooms on the one side of hotel gives a magnificent times square view and a spendid river and skyscraper view for the rooms on the other side.
The bus station , train station , taxi pick up points , theaters , shopping , all food joints etc are within the walking distance.
You name any attraction and I bet it is there.
The check-out is at noon and you can simply submit your luggage on 8th floor and hang around in the city and collect back your luggage by 11pm.
The Lobby on the 8th floor is magnanimous and has free wifi facility. I would love to visit again any day.

Room Tip: A room facing the times sqaure view. (though it costs more)
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  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian L, Guest Relations Manager at New York Marriott Marquis, responded to this review, August 6, 2014
I'm glad we were able to meet all of your needs and exceed your expectations during your trip. There definitely is almost everything right here in Times Square and it's great to hear you were able to take advantage of our complimentary bag storage so you could make the most of your departure day! Thanks so much for submitting your review and we hope to have the pleasure of hosting you again soon.
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Additional Information about New York Marriott Marquis

Address: 1535 Broadway, At 45th Street, New York City, NY 10036
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Green Hotel in New York City
#110 Luxury Hotel in New York City
#131 Business Hotel in New York City
#131 Family Hotel in New York City
#134 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Marriott Marquis 4*
Number of rooms: 1957
Official Description (provided by the hotel):
Perfect for business & leisure travel, this world-class NYC hotel is located in the Times Square theater district of Manhattan and features newly renovated hotel rooms, event venues and restaurants. ... more   less 
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Also Known As:
New York Marriott Marquis Hotel New York City
Marriott New York City
Marriott Marquis New York
Marriott Hotel New York
New York City Marriott
Marriott Times Square
Marriott Marquis Times Square
Marriot Marquis

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