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“exceptional service” 5 of 5 stars
Review of New York Marriott Marquis

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New York Marriott Marquis
4.0 of 5 Hotel   |   1535 Broadway, At 45th Street, New York City, NY 10036 (Midtown)   |  
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Ranked #190 of 463 Hotels in New York City
Certificate of Excellence 2014
GreenLeadersBronze level
Poughkeepsie, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“exceptional service”
5 of 5 stars Reviewed August 18, 2013

I checked in late and received the best service by the front desk associate. I don't remember her name but she told me she had recently transferred from Georgia. I travel a lot and have never received service like I did at the Marquis. By far best hotel in New York City.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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6,085 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,434)
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English first
Atlanta, Georgia
Top Contributor
226 reviews 226 reviews
31 hotel reviews
Reviews in 83 cities Reviews in 83 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed August 18, 2013 via mobile

You feel as though you are in the center of the universe, and in many ways you are. As a tourist, there is no place better to experience The City that Never Sleeps than this hotel. We've tried - stayed in more luxurious, ones with better service, more intimate, but none compares to the excitement of this hotel. It allows you to overlook the problems of paying 4+ hotel price for 3 star property.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 17, 2013

As a single (senior!) lady traveller, I needed somewhere central for my New York adventure. I could not have chosen a better hotel. My HUGE room overlooked Times Square - and when jet-lag set in at 4.00am in the morning, to sit on the sofa in the bay window, watching the yello cabs like ants below was amazing!
The room was large, comfortable and well furnished, and although it's a very large hotel, the staff were, without exception, friendly and helpful.
And how wonderful it was to be able to walk out of the hotel, and onto Times Square - it felt as though the whole of New York was on my doorstep.
I LOVED this hotel and qwould recommend it for it's location - and do try to get a Times Square view room - superb!

Room Tip: Get a Times Square room - stunning views!
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
136 reviews 136 reviews
60 hotel reviews
Reviews in 37 cities Reviews in 37 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 16, 2013

Well right in the centre of Times Square you expect something special. Rooms of course have a tremendous view. The hotel can get a little confusing with the large atrium and multiple levels or maybe I had too much to drink one night. The bars and restaurants are also great if you fancy a night in after walking the city in the day

Room Tip: Go for the High Floors with a view !
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola, Florida
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 15, 2013

I have stayed at the New York City Marriott Marquis numerous times and have never been disappointed. This time I stayed for 5 nights and was fortunate enough to be upgraded to one of their so called Mini-Suites with an awesome view of north Times Square looking up Broadway and 7th Avenue toward Central Park.

The rooms are clean, beautiful with almost any amenity one can think of these days. Room service is fast and efficient. Housekeeping does an excellent job and if you need something special during the day or night they are there within minutes.

Being located right in Times Square one does not have to walk very far to any place they are going in that general area and access to subway service is only a few blocks away to the north or south.

GREAT LOCATION, GREAT SERVICE, GREAT ROOMS! HIGHLY RECOMMENDED!

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Montreal, Quebec, Canada
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 15, 2013

I wouldn't stay anywhere else in NYC. Love the fact that when I step out of the front door I'm right in the middle of Time Square and lots of Broadway shows. Staying here you really get the feeling that this city never sleeps. As well the gym on the 23rd floor overlooking time square isn't that bad. It's nice sweating it out while looking at Time Square.

Room Tip: Ask for corner Room with view on time square
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Las Vegas, NV
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed August 15, 2013

Impressed by the efficiency of this big property in the middle of Times Square, the busiest area I have ever seen. There are four entries into the building. The front desk is on the 8th floor, busy great atrium area, but the service was quick and the agent very nice.
We arrived at about 11 a.m. to drop off our luggage but without asking we were given a room.
Like that wasn't enough, as soon as we enter the spacious room the view was jaw dropping.
We walked to Rockefeller Center, 5th Ave.
The trafic around the area is the worst. Taxi fare to the United Nations was $10.00, to the World Trade Center memorial $17.00, just to give you an idea. The metro is 2 blocks from the hotel too.
You feel like you are in the middle of everything here. I don't think I could stay for more than 2 nights in this area (is way too crowded) but you must experice the vibe.
You have to try Shake Shack it's worth the wait and even the no place to seat.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New York Marriott Marquis

Address: 1535 Broadway, At 45th Street, New York City, NY 10036
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Green Hotel in New York City
#124 Luxury Hotel in New York City
#132 Family Hotel in New York City
#148 Business Hotel in New York City
#149 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — New York Marriott Marquis 4*
Number of rooms: 1957
Official Description (provided by the hotel):
Perfect for business & leisure travel, this world-class NYC hotel is located in the Times Square theater district of Manhattan and features newly renovated hotel rooms, event venues and restaurants. ... more   less 
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Also Known As:
New York Marriott Marquis Hotel New York City
Marriott New York City
Marriott Marquis New York
Marriott Hotel New York
New York City Marriott
Marriott Times Square
Marriott Marquis Times Square
Marriot Marquis

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