This hotel is vast, it feel like it belongs in Vegas not New York. Staff were all friendly, from check in to check out everyone was very helpful. We arrived around 2.30am due to flight delays and the US customs assumptions that everyone is a terrorist...which means passing through JFK takes an age!
Once at the hotel we ascend to floor 8 for check in. This hotel is built in an atrium design and has a central, circular bank of lifts (approximately 14??). To ensure the correct lift is chosen there are key pads at the entrance....type in your floor number and it tells you which lift to go to...A, or B, or C etc. Quite efficient considering there are around 48 floors to service.
Our room was on floor 41. It was larger than expected, very spacious, clean, well appointed and nicely decorated. The windows are floor to ceiling and we had a partial view of Times Square, overlooking the TKTs booth, many of the bright lights and general goings on! The two queen size beds were exceptionally comfortable. My usual issues with hotel rooms didnt raise their heads here. Plenty mains sockets, replenished toiletries, easy to use TV, powerful consistant shower & housekeeping that respected the "Do Not Disturb" sign. Roomwise it was all very good....except for the lack of a kettle. Americans seem to like to filter coffee....so a coffee filter is provided, albeit useless to the non-coffee drinker like myself.
The hotel bar is comfortable and quite lively. Despite the bar being busy seats always seemed to be available. Some seats had views of Times Square, others sat in groups, some at the bar and some watching the numerous plasma screens showing the latest ball game. Service was reasonably quick considering the turnover, always friendly. Drinks prices were high enough to reabilitate most alcoholics but are on par with most hotels and popular bars in the area. As an experience it's worth the visit, although it would be costly to sit here for a full "session"!
The hotel also houses two Starbucks...one the usually offering and the other situated within a gift shop. I used them on four occasions. Second visit they misheard "Grande" and gave me a Tall. Next visit they charged me for a coffee....One dollar more than the hot chocolate I ordered and recieved. I couldnt be bothered to join the queue to debate 70p but i was beginning to wonder what was happening to the US service culture!
Breakfast in the hotel is approx 30 dollars. Local deli's charge about 6 dollars. We didnt eat at the hotel although..............The hotel boasts New York's only rotating restaurant called The View". Located on floor 48 it's fairly well hidden! We visited The View twice for cocktails, roughly £10 each drink but worth it for the experience and I think we'll be trying the food next time. The View takes 1 hour to fully rotate. I get the feeling that the new builds around the hotel have diluted the effects that being 48 floors in the air should have given. Its still worth a look though.
We arranged a late check out, albeit at half daily rate, conceirge were very helpful and efficient with our left luggage.
The only bad points that spring to mind are pretty minor. There was a "wet floor" warning sign just outside the ice machine room on floor 41. In that area there was a very strong smell of mould. We noticed this on arrival (it couldnt be missed) and as a first impression I was expecting a somewhat smelly room..although this did not turn out to be the case. The smell in that area however was just as strong when we left! Another issue, although which cannot be helped was that the sheer size of the hotel makes it almost impossible to "nip back to the room" quickly!
Overall the quality of the property is more than adequate and has a feel of something special about it. The location is fantastc and if a decent deal was available we'd return without hesitation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.