Stayed here as a stopover after a cruise. The front desk personnel were not friendly at all, and one was bordering on rude all because we arrived early. We had not planned to check in, just to ask them to store luggage until our room was ready (which I was assured before booking that this was okay) The housekeeper on our floor was always sitting out on the furniture on her cell phone and kept asking us when we were checking out so she could clean. The room was clean, but the shower did have moldy looking stuff growing in the corner of the tub. There was no blanket on the bed, just a slippery comforter that kept falling off during the night and I was cold most of the night. Internet service is $12.95 for 24 hours. Location was perfect and centrally located, and the room was quiet and very spacious. The one thing that saves this hotel from a horrible review was the bell men. Every single one was incredibly nice, would talk to us and they were most helpful. It was okay for the price we paid since we got a deal through Travelzo, but had I paid full price I would have been most unhappy.

We just returned from a 3-night stay at the Millenium and really enjoyed this hotel. Location...was our prime criteria for hotel selection. Well! It's just perfect! So close to everything. A few steps from Times Square and nearby subway (helps to get to shopping spots!!!). We were provided the room requested upon booking (through hotels.ca) i.e. 2 singles and upper floor. Room 4509 provides a nice view of Times Square (sideways). Our room was very clean upon arrival and throughout our stay. It's a little small but...it's New York so we were expecting this. Beds are comfortable. We requested a fridge at Reception one morning and it was delivered a few hours after. Very efficient and friendly (and yet courteous) service at Reception. We asked Concierge to recommend restaurants...recommendations were so-so (and the address of one of the restaurant provided was wrong...wrong street!!). If you are a sushi lover, try the Sushi Zen (on 44th Street) a few steps from the hotel. I've eaten in a lot of sushi places in my life but never encountered anything as delicious, beautiful to look at (the plate) and excellent service. Another fun place to go for happy hour and dinner is the Havana Club on 46th Street. Nice latin ambiance (Cuban live band after 8:00 p.m.), nice decor and real Cuban food with a little New York touch. That trip was fantastic. We had a good time and I only dream to go back soon! And, yes, I will book at the Millenium again and recommend to anyone who asks for great location, clean, nice and comfortable room + safe place.

My husband and I celebrated our one year anniversary in NYC from June 20-22. We chose the Millenium Broadway for it's location, and it appeared to be a decent hotel.The morning of our stay I called the hotel from home to request a refrigerator in the room because my husband and I were bringing a few slices of our wedding cake to enjoy on the 21st. I was told it would not be a problem. When we checked in about 3 hours later our room was not ready, which was fine. I again requested that a refrigerator be added. A room was ready for us around 1:30 P.M. and when I went up to the room there was no refrigerator. I called the front desk and was told that they do not have any left and that I may be able to get one for Monday. I was disappointed, but we decided just to eat the cake that day so it didn't spoil.

Our room smelled very musty and was not as clean as I would have expected. The comforter had some stains on it, the smoke detector was hanging out of the wall and didn't seem in working order. One of the lamps in the room did not work. Our bathroom did not seem very clean either. The toilet had hair on it, the glasses were dirty, and it just didn't feel very clean at all.

The positive aspects of this hotel were the concierge and the location. The concierge was eager to help us make dinner reservations for both nights of our stay. On the first night we ate at a sushi place right down the street which was moderately priced and decent. The second night we got reservations to IL Cantinori which had fabulous food!

Overall, if you are looking for a good location in Times Square, this is perfect for that. If you expect a clean room, then this hotel will disappoint you. It might be worth it to spend the extra money and go down to the Westin a few blocks down.

I will begin this review by saying that over the last 3 or 4 years we have stayed at the Millennium Hotel Broadway several times and have always enjoyed our stay. It reached the point the bell captains recognized us upon our return visits and were the 1st to greet us and make us feel welcome.
On June the 13th we began a road trip and wanted it to start on a bright note, so we thought the Millennium would be a perfect. start.. After getting our usual welcome greeting it was all down hill from there. The room they placed us in was NOT what we had booked so the switched us to 4011. We went in dropped our luggage went to St. Patrick's, then shopping and to dinner, when we returned to the room our 1st stop was at the bathroom. Much to my horror, there was a large BUG going up the wall. (Which I killed in a tissue to take to the front desk) then I looked around, the soap in the tub was covered with hair, the toiletteries where half filled and it was clear the bath room was not cleaned after the last guests....I took the bug down stairs to showed to evening supervisor aka hotel manager... Her response to everything I said was "I am sorry" I am sorry" she then said she would switch our room and she would call us in the morning to straighten out the problem/ At this point it was almost 11PM...But no one ever showed up to assist us with the move to the new room 4008. We had to do it ourselves!!! When we got into the new room, the 1st thing I tried to check was the condition of the bathroom....however, the lights were blown along with the lamp in the bedroom area.... 2 calls had to be made before someone was finally sent to the room at almost mid-night.... The following day I awaited the call from the supervisor ,as had been promised, until almost noon time... but none came.... We finally gave up and headed out.... When we returned there were no messages from anyone.... at that point I reconciled that the incompetency of the staff was not going to spoil my 48 hour NYC stay, so i chose to straigthen it out on my time ... when I was checking out. The following morning we went to the desk to check out and asked to see the supervisor.... another person who "claimed to be the supervisor on duty" kept us waitng for almost 15 minutes, appeared and the only thing she kept saying was "I am sorry" .. by now it was obvious that the quality of the customer care had been programed down to "I am sorry" ...... She did offer to pay for one night's parking ($59) which I told her was unacceptable and that I would rather pay for it myself... her response.... you guessed it.... "I am sorry" When I asked if her supervisor was in the hotel... she said no not until after 4PM..... At that point we left because our car had arrived from valet and was sitting out front"
In conclusion, I was very disappointed in the cut backs at the hotel and in particular the cut back in the cleanliness area.... there is no excuse for bugs, and dirty rooms and essential equipment that is not operating. I am sad to say that after many GREAT stays with the Millennium, I think thier qualty has slipped faster than the stock market and they have reached "junk" status.