I recently stayed at this hotel a few weeks ago and cannot complain about a single thing. My first stay here was in July of 2006 and was satisfied enough to return again. The staff at the front desk were very friendly and fulfilled every request that we asked. We checked in on a Friday afternoon around 1:00 and they even gave us a high floor room with a view of the Empire State Building, Chrysler Building and a bit of Times Square for no additional fee, just by simply asking.
My room was very clean and fresh. The only issue found upon arriving in the room was that a light bulb had burned out, yet a quick call to the front desk and two minutes later the bulb was changed by a very polite hotel worker that quickly apologized and changed the bulb. Bathrooms were clean and once again cleaned every morning there after by housekeeping as we headed out into the city.
The concierge service proved to again on this trip to be just as helpful in finding and providing information to us. As well, all of the doormen are very friendly and willing to carry on a nice conversation with you as they hail a cab for you out of the main entrance of the hotel. One of the most pleasing things that I took notice of during my stay was that if you enter the hotel after approximately 11:30 at night, a doorman will ask to see your room key, a safety measure to keep the riff-raff out.
The only true issues that I can find at all after two very nice stays at the Millennium Broadway are as follows:
1) WiFi access is done on a day-by-day 24 hour fee basis. In order to gain internet access you must charge a 24 usage fee to your room, and charge again for each day you wish to use WiFi. Free WiFi would be ideal, but if charging is necessary, a flat rate fee for you stay would be second to ideal.
2) As with any hotel, the beverages and snacks in the mini-fridge come with a hefty price, but to charge $5 for a 12oz glass bottle of Coca-Cola is a little extreme. However, there are solutions. One would be to take a short ride down the elevator to the gift shop and buy a soda or water for about $2. Or secondly take a short walk to a Duane-Reade just around the corner and just buy some there.
Overall, I really cannot find one reason to make a case of why this would be a bad place to stay. The location is about as perfect as they come. The price is reasonable and competitive with other Theater District hotels in Times Square. I plan to return to this hotel in my future trips to New York and will continue to do so until I see a reason not to.