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“Great location to stay and visit the World Trade Center;9/11 museum and Reflecting Pools” 5 of 5 stars
Review of New York Marriott Downtown

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New York Marriott Downtown
4.0 of 5 Hotel   |   85 West Street, New York City, NY 10006   |  
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Brkfst, Wifi, Attractions
Ranked #189 of 459 Hotels in New York City
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
“Great location to stay and visit the World Trade Center;9/11 museum and Reflecting Pools”
5 of 5 stars Reviewed 2 days ago NEW

Excellent service and location to stay and the streets are not as 'Krazy' as Mid-Town. Excellent service from the front desk and Bell Hop in direction to the train stops or getting a cab. Easy walk from the hotel to the Statue of Liberty or Staten Island cruise rides. You can make night and day trips to the 9/11 Reflection Pools to see the difference of the lights around the pool and the names of those of our loved ones perished in in 9/11.

Room Tip: FREE Wi-Fi only in the lobby. Excellent room and comfortable bed in both King and Double beds. Cul...
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Green Features: Marriott's regular initiatives in practice which is followed in the chain
  • Stayed December 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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1,172 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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English first
Top Contributor
59 reviews 59 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for 2 nights and it was a great experience from the moment I checked in. Fantastic room on a high floor. Hotel is great if you want to be in walking distance to 9/11 memorial. Dining options a bit limited buy it's new York and you can easily find places nearby. Only 15 minutes by cab to midtown. Will stay there again!

Stayed December 2014, traveled on business
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1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Marriott just before Christmas. Stunning hotel, friendly and extremely accommodating staff. We made a mistake when we booked one of the rooms and upon arrival the room was switched to our requirements at no extra cost. Beds are very comfortable and location is great, 5 minute walk from the World Trade Centre memorial and Rector Street Subway. Excellent value for money.

Stayed December 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I believe the title says quite a bit. The Marriott staff and accommodations were superb, unfortunately the adjoining restaurant could be a candidate for the book "Oliver Twist".

As favorable as the staff is at the Marriott (especially Gladys in housekeeping whom I believe should be in the concierge lounge), the antithesis comes through at the restaurant located inside the Marriott.

This Marriott property could continue to get 5 stars if they seceded from Bill's Burgers and enticed another more favorable establishment to take over the same space.

Location is easy for Freedom Tower.

Room Tip: Ask for a room at the front of the hotel for river and NYC skyline view. Don't waste your money...
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 1 week ago

The staff were excellent and the lobby was really nice with all the Christmas decorations. However our room was sort of stuck in a corner and had no view despite being on the 19th floor. Nevertheless, wifi is complimentary in the lobby which is helpful but in the rooms too would have been nice. And the location is great, less than 2 minutes from ground zero! Overall, I'm not sure if I would stay here again, but would still recommend it if a friend or family member were coming to the same area.

Stayed December 2014
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JoeDembek, General Manager at New York Marriott Downtown, responded to this review, 1 week ago
liam_grants,
Thank you for your review and wonderful comments about our staff! I have great news in addition to the complimentary internet in the lobby starting January 15, 2015 internet will be free to all Marriott Rewards members when booking through the Marriott website. So if you are not already a member it is a great opportunity to join the rewards program to receive complimentary internet in all of our rooms across the United States.
Happy holidays to you and your family,
Regards,
Joe
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Boston
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for one night stay prior to a cruise using Marriott points.

Using points, you can only book a standard view. As a gold member, I was upgraded to a Hudson River view. Nice gesture.

On arrival, getting luggage up was not easy. They only had stairs or an odd lift... not ramp for luggage. Check-in was quick. .. no mention of my gold status. We also made note of a birthday celebration in the reservation.... but nothing special was done.

The room was standard Marriott to the t. The only way to know you were in NYC was to look at the Wall Street images on the walls. Nice views of the Hudson. Some of the plugs were loose and didn't properly power up. Other than that... it was clean and neat.

Pretty lobby with xmas tree. They did have cookies and hot cider. Nice.

Breakfast in the restaurant on the weekend for gold members was a joke. Limited menu, service was slow, and food was blah at best.

Overall, good value for NYC... but nothing that wowed me.

FYI - Merchants River House restaurant is excellent. Within walking distance, it's right on the Hudson, and a good value for American dishes.

Stayed November 2014, traveled with family
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JoeDembek, General Manager at New York Marriott Downtown, responded to this review, 1 week ago
chrisncraz,
Thank you for your review. I hope you had a wonderful cruise! Thank you for your loyalty as a Marriott Gold member. Please accept my sincere apologies we failed to celebrate the birthday noted on your reservation. Happy belated birthday and I would love to make it up to you on your next visit. If your plans bring your back to New York please let me know so I can make sure you have a wonderful stay.
Kind regards,

Joe
joe.dembek@marriott.com
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Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here one night on a recent business trip and loved the location in lower Manhattan. I had not seen the Freedom Tower or the 911 memorial - a block away! So many things to do and see within walking distance like Wall Street and China Town. Also Bills Bar and Burger is connected to the hotel and Morton's is across the street. The room was comfortable and large by New York standards. The only negative is that I had to pay for WiFi, otherwise highly recommended!

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New York Marriott Downtown

Address: 85 West Street, New York City, NY 10006
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#115 Luxury Hotel in New York City
#124 Business Hotel in New York City
#133 Romantic Hotel in New York City
#175 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Marriott Downtown 4*
Number of rooms: 504
Official Description (provided by the hotel):
Ensconced in polished stone in a contemporary design, the lobby of our downtown Manhattan hotel is simply breathtaking. ... more   less 
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Also Known As:
New York Marriott Downtown Hotel New York City
Marriott New York City
New York City Marriott

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