This is our go to spot in NYC. It is near a few places that we like to visit before we go upstate. We usually have a basic room overlooking the street, but this time we were upgraded to a bigger room. The room did have more space, which is a luxury in NYC, and since we were not facing the street I thought it might be quieter than usual. NOT SO we were overlooking the craziness of ducts and mess in the ares below. There was some type of machine that came on periodically and made a screeching noise. I called at your service to see about changing rooms, AND SHE NEVER CALLED ME BACK; and we are platinum. I thought she would call back and say, sorry we're full your're stuck, but not even that. The concierge lounge is now called the M lounge & is on the 2nd floor. It is much larger than the old lounge. There is the main area with many tables and chairs and several tv's like the 16th floor, but there are also several smaller places, with counter seating and a back room with more tables and chairs, much bigger. The food selections have increased, and Margaret and Kenda are still taking good care of all the people; they sure have a wealth of info in their heads or can get it quickly, amazing ladies. We are still so grateful for their calm demeanor during hurricane Sandy, which we rode out in the lounge on the 16th floor. The staff are always cheerful and helpful, just would have been nice to hear back from them. The bottom line is the bed is the best, and that is always a great thing.
Will def. stay again next time, but will forgo the "upgrade"
- Official Description (provided by the hotel):
- Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more less
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- Also Known As:
- New York Marriott East Side Hotel New York City
- Marriott New York City
- New York City Marriott
- Marriott East Side