My husband, daughter and I visited NY over the thanksgiving holiday to celebrate a birthday. We attempted to book the Mariottnin Time Square as we stayed there previously but wee unable to get a room for the dates we needed. I booked the East Side hoping for the same serive and type of rooms. WE Were extremely happy with both at this hotel
Check in was extremely quick suprisingly considering it was a holiday weekend. We even arrived about 4 hours before our designated check in time and our room was ready. The lady behind the desk was extremely sweet and courteous to my daughter wishing her a wonderful birthday. Our room was a king size bed room. It was a bit Small of a room...however it was extremely comfortable and Clean. I knew prior to booking that the rooms were a bit small because the building is historic thus the rooms are different than the newer sections of the hotel or newer hotels. The rooms. Comfortably fit all three of us and to be honest we usually spend very little time in the room when I. NYC
We had ONE PROBLEM when in this room which worked out to our benefit because of the wonderful customer service at the hotel. At about 3:00 AM there was a noise of banging pipes possibly the heater or water. The next morning we politely complained and the manager immediately told us that he was sorry and moved us the another room....he even UPGRADED the room to a Suite at no extra charge! The man who moved our luggage told us that our room was in the older portion of the building. In any event the situation was handled wonderfully
checkout was quick. However,we waited a while for our car to be brought in from the garage (about 25 minutes). The hotel in response deducted a day from our parking fee without our even asking for a deduction. I highly recommend this hotel!!!
- Official Description (provided by the hotel):
- Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more less
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- Also Known As:
- New York Marriott East Side Hotel New York City
- Marriott New York City
- New York City Marriott
- Marriott East Side