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Doubletree Metropolitan Hotel: Traveler Reviews


Doubletree Metropolitan Hotel
569 Lexington Avenue at East 51st Street, New York City, NY 10022
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Traveler Reviews

69% Recommend
3.5 of 5 stars 722 reviews
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Hotel Needs Work

Doubletree Metropolitan Hotel

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1 of 5 stars
staysALOT 4 contributions
Boston
Mar 16, 2007 | Trip type: Friends getaway
3/6 found this review helpful

I was shocked when the bellman told me I could check in at 11am, but it was great for me since the hotel I was staying at was sold out this night. So I used the checkin kiosk and then I still had to proceed to the front desk since the room I was assigned was on a low floor and I have it in my "HHonors" profile to be on high floors. I got a room on a mid level floor and went up to it. It seemed great when I walked in, except for the fact that the door did not close properly. It took at least three minutes for it to close, and you could not help it along it had an automatic closer on it.

Next I checked the pillows since I am allergic to down. I called housekeeping (this was at 11:30am). They said they will be up within the hour with foam pillowd. I left the hotel to explore more on NYC and upon my return at 3:00pm, still no synthetic pillows. So I called again, they said "they will be up soon." OK i said to myself thinking that they forgot (I work in a hotel, it happens). So I leave and return at 6:00PM. No Pillows! Now I was aggrivated. I called Housekeeping again. Again I was told "They will be up soon." Then I noticed that there was significant water damage to the bathroom ceiling. Paint was falling off of the ceiling!

I left to go to a show, and upon my return I brought up all the problems with the room. So the lady at the front desk switched our room, and I told her I needed synthetic pillows. She said that she has them and they will be right up with them. This was at 10:00PM.

When we got to the new room, all was great. Except for the pillows. I called back to the desk at 10:40 and spoke to the nicest person of my entire stay, Karen, and she said that they would be brought up within five minutes. They were there within the five minutes. GREAT JOB!

With it being a leisure trip, I wanted to sleep in. I got up at 9AM, and then five minutes later have housekeeping walk into the room. I flipped! So I got ready and went to the desk and spoke to the manager on duty. This man was the rudest person that I have ever met. He told me that switching rooms last night was enough and that the satisfaction guarantee does not cover housekeeping walking in on you.

I then went back to the room, waited a bit and then left. In the elevator I was asked how my stay was and I said that it was not great. He took me aside in the elevator lobby, asked me what was wrong, and then took my bill to the same manager that told me no comp. room.

He came back and appologized greatly for the uncurious staff and the inconveniences, and gave me his business card along with a new invoice with the charges reversed. It was the General Manager.

Well the GM and Karen were great, but overall terrible hotel!

  • Liked — KAREN
  • Disliked — Housekeeping Without Knocking
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 18-24
  • Member since February 12, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $295 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
great

Doubletree Metropolitan Hotel

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4 of 5 stars
rajdc 1 contribution
Washington D.C.
Mar 15, 2007
2/2 found this review helpful

i booked a room on hotels.com for the marriott east. it was 4 of us total. marriott said that a room with two beds was not available (even though we had reserved them online)--they said the "reservation was not a guarantee!!" (then what is it then?)

we called hotels.com, and had to wait about 25 minutes on hold. they eventually did find us a room at the Doubletree, luckily it was two blocks away--and cost $40 less per night, about $240 total.

i must say we were impressed by doubletree. great staff, great location, decent rooms. the lobby was neat and modern, not pretentious like the marriott (they think they're the trump or something). the doubletree staff were friendly and helpful. (the marriott staff by contrast looked like saying hello required a tip.)

our room was decent and clean. the bathroom was modern, even though there were some waterspots on the ceiling (I never understood why NY hotel bathrooms always look so bad). it looked clean at least. good soap/shampoo. the housekeeping staff were also very nice. the beds were fine. clean sheets. small flat screen tv with wireless internet keyboard (didn't use). window opens (yay), modern blinds. not much of a view (office building accross street) but who cares.

the best thing about the hotel is it's location. there are nice restaurants all around (especially 3rd ave). go down to Azure for breakfast--great food cheap prices at this deli. (come out of the front of the hotel, make a right on 50th and walk down 2 blocks).

$20 for an omlette if you want room service...pershaw!.

it's about a $10 cab ride to chinatown (with traffic).

The hotel bar was pretty trendy. drink prices were average, $5 for a beer to $12 for a chocolate martini. the wait staff there were also nice. lots of people hanging out (saturday night) so great for meeting people.

like most of manhattan, parking prices suck. at least the lot is right around the corner on 50th so you don't have to valet/tip. $45 a night and make sure you get the car out exactly before the 24/hr day ends, or else you pay a huge fee.

  • Date of stay March 2007
  • Member since February 11, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $295 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Satisfactory

Doubletree Metropolitan Hotel

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3 of 5 stars
NuTTeRz911 20 contributions
Fairfax, VA
Mar 11, 2007 | Trip type: Solo travel
2/2 found this review helpful

The rooms at the Doubletree Metro are very petite in size. The decor of the room was plain and simple, lacking charisma. The lobby was also small and many left guests where left standing where chairs were lacking. The bar right next to the lobby, does provide additional seating and has good aesthetics.

The hotel was able to accommodate an early check-in around noon; however, don't expect it, as it is rare. The staff members of the Doubletee Metropolitan were friendly and knowledgeable.

The room was suitable for two adults. It would be a little cramped if you planned on bringing a third guest or a child along. The storage space was minimal, and only four hangers are provided for your convenience.

If you plan on spending most of your time outside of the hotel seeing the city, then you'll be fine. However, I think the hotel is a little on the pricey side for what you pay.

There are plenty of late-night snacking and dining options around the hotel, as well as a subway stop is less than 20 feet away from the entrance.

Upon departure a staff member booked a car service for me to the airport. It was $55 to JFK ($35 for La Guardia) at a special hotel rate. It's much easier to do this than to take the SuperShuttle from the airport (HIGHLY NOT RECOMMENDED).

Enjoy New York!

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Solo traveler
  • Age group 18-24
  • Member since March 31, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Great pool scene, Pet owners, Families with young children
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $295 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Exactly Right!

Doubletree Metropolitan Hotel

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4 of 5 stars
Wandering_Around11 1 contribution
Oregon
Mar 8, 2007 | Trip type: Solo travel
6/6 found this review helpful

I stayed 5 nights at the Doubletree last month and was very, very pleased. As I searched the web for Manhattan hotels I was hoping to find something cheaper than the $185/night I paid for the Doubletree, but lots of negative reviews on TripAdvisor for cheaper properties scared me away.

The Doubletree was comparable to their best properties elsewhere, with a room that's definitely large by NYC standards. Very clean, very comfortable, and a helpful staff. If you can manage the price and want a mid-town location, I'd say you can't go wrong here.

Location is excellent - subway stop at the corner, and a different subway line just one block up Lex. Short walk to MoMA, 9 short blocks to Grand Central Station. (I took shuttle bus from the airport to GC and just walked to the hotel from there.)

Finally: A couple of tips for good cheap breakfasts in the neighborhood (I splurged on dinners): The Oxford Cafe at Lex & 52nd, and Ess-a-Bagel on 3rd Ave between 50th & 51st. Enjoy!

  • Liked — cleanliness, spaciousness, location
  • Disliked — price
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay February 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since March 08, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $295 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Location

Doubletree Metropolitan Hotel

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2 of 5 stars
pigeonpants 4 contributions
Hayes
Mar 7, 2007

The hotel is pretty basic however our room was spacious for the centre of NY. The hotel itself was okay and the staff were very helpful particularly the concierge. The standard of decor within the room, however, was pretty poor ie there was a chunk missing from the door in the top right hand corner! After having read other reviews re safety (only after having booked it!), we kept the chain on and a chair up against the door but never had any problems. The bathroom is very small but the shower was great, powerful which is what we like. The bed was comfortable and there wasn't a great deal of noise.....outside our window. The noise from other guests was a different matter however, very noisy! On the whole, not bad. Would use it again on the basis that I wasn't looking for luxury, by no means, but location was great, very convenient and for the price, can't complain.

  • Date of stay March 2007
  • Member since December 09, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $295 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Doubletree Metropolitan Hotel Also Known As

Address: 569 Lexington Avenue at East 51st Street, New York City, NY 10022