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“Inappropriate staff behaviour” 2 of 5 stars
Review of Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
4.0 of 5 Hotel   |   569 Lexington Avenue, at East 51st Street, New York City, NY 10022 (Manhattan)   |  
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Ranked #299 of 459 Hotels in New York City
New York, United States
1 review
“Inappropriate staff behaviour”
2 of 5 stars Reviewed yesterday NEW

I stayed in the hotel for a business errand. I arrived in early morning and the only fortunate thing was that they accepted my request to hold the room for the next day. However, this was the only positive thing regarding my experience at this hotel. The staffs are not willing to help. Rooms not clean. Staff are rude. I stayed in the highest floor (19th floor) but the my room was still dark due to surrounding high-rise building. Carpet was dirty with signs of food, etc. More specifically I was bothered with the attitude of front desk staff. I asked for a good restaurant nearby and they told me they are not in charge of giving directions or hints and should use my mobile phone applications like yelp to find out where the restaurants are located! Another time I asked about a charge they put on my credit card at check out and the front desk lady did shout on me that go call customer service to find out what the charge is about!!! I think this is very surprising as I had never had such experience in talking to a "front desk" person!

  • Stayed December 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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2,118 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Richlands, United States
1 review
5 of 5 stars Reviewed yesterday NEW

When we arrived, the doorman greeted us with a very friendly and pleasant tone. The hotel was clean, comfortable, and quiet. The staff was so hospitable--but most of all, a great value! Couldn't ask for more. The total experience was great. I highly recommend this hotel.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Rooms are clean but very cold. When you complain, they send you an engineer who are unable to increase the heat ... So they offer you a second blanket.
A lot of problems with the Internet connexion ... They first "pretend" it's your device ... argue and yell... When all the hotel connexion is shutdown.
No one at the front desk smile ... Even outside the rush hours. Very bad front desk service.
I waited 25mn for a waffles at the breakfast room ... Went just once on a week ...
And got an allergy with their soap ...
Doors are very heavy ... and a lot of noise when other customers enter or leave their rooms
However, the hotel is good located. A lot of restaurants around ... and a pharmacy.

  • Stayed December 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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Saint Augustine
Top Contributor
69 reviews 69 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed there for our anniversary and were extremely happy with it. The location was great. It is at Lexington and 51 We were less then 10 minutes walk from Radio City and Fifth Avenue. There is a station for the number 6 train around the corner that goes to Canal St and SoHo. The rooms are very clean and quiet. The staff was better then the more expensive hotels. There are two coffee shops next door. The price was were fair for Manhattan. We would defiantly go back.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
3 of 5 stars Reviewed 2 days ago NEW

This is a clean hotel with no frills. It has a small cocktail area. I found the service was very friendly. Even the service people we met on elevators would stop and engage us in conversation. It is very convenient to Rockerfellar Plaza, just a short walk away. There was no coffee maker but the price was right and perhaps if we had asked, one would have been made available.

  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Christiansburg, Virginia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Typically I stay in the Hell's Kitchen/8th Avenue hotels but decided to switch it up this time and stay a little more to the east side. Well worth it! The room was very nicely updated, all the fixtures new and a decent size for a NYC room. Check in was FAST and all the hotel staff I encountered during my stay were friendly. I requested a refrigerator at check in and one was brought to my room within minutes at no extra charge! My room was on the 12th floor and had a typical Manhattan view of surrounding skyscrapers but no iconic buildings. There were lots of shops and restaurants within a few blocks and access to the subway right outside the hotel. This hotel is not the most convenient for Broadway shows but still a reasonable 20 minute walk and I did not feel unsafe on the streets walking back after shows. Of course, if you so choose, you can walk across the street and catch the 6 downtown train to Grand Central and transfer to the shuttle which will put you out right in the middle of Times Square which will put you just a few blocks from most theaters.

  • Stayed December 2014, traveled solo
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tuscaloosa, Alabama
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I booked this hotel through a Groupon deal and we had a great experience. Front desk and bellmen were pleasant and helpful, the room was neat and clean. The location is very convenient to a number of midtown attractions and there are a number of subway stops within a quick walking distance. The complimentary wine we received was a nice touch. The only downsides were that the thermostat in the room was finicky and there is a fire station across the street, so the sirens were loud at times. If we can get another deal like this, we'll definitely return.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#154 Luxury Hotel in New York City
#205 Family Hotel in New York City
#239 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Official Description (provided by the hotel):
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports.Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City

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