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“Watch the Bedpost!” 3 of 5 stars
Review of Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
4.0 of 5 Hotel   |   569 Lexington Avenue, at East 51st Street, New York City, NY 10022 (Manhattan)   |  
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NYC Spring Sale from $139
Ranked #291 of 446 hotels in New York City
Leawood, Kansas
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“Watch the Bedpost!”
3 of 5 stars Reviewed January 1, 2013

This hotel is well-located. The facility is utilitarian. The rooms, while clean, lack a certain element of safety. As you can see from the photo attached, the bed frame stuck out from the bed in our room, and the staff was unresponsive when we told them that they needed to fix this on two separate occasions. If you get a room that doesn't have a bed frame to hit your ankle on, then this is a very average hotel in the heart of midtown. Not a bad deal.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 1, 2013

Excellently located hotel with all needs met. The staff were friendly, helpful and knowledgeable. Rooms were comfortable and extremely well maintained by the housekeeping staff. However, rooms were noisy at night-time and I found myself awoken frequently by others returning to their rooms in the early hours. For some reason, the sound of the 'key' was very noisy!! Maybe I had jet-lag? One major beef with Hiltons, though, when will room - wireless be free of charge???????

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 31, 2012

The subway for #6 train is right around the corner which is extremely convenient as it travels to Union Square, Lower East Side, SoHo, East Villiage and Chinatown. The train station also connects to train E and M via a walkway.

Having said that, I don't quite understand why this hotel is rated 4-star here and at Priceline. The hotel seemed to have undergone some renovation. The sink, countertop, faucet and showers are nice. Electrical outlets are well placed in the room. However, the workmanship of the renovation seemed rather poor as if it was a very hurry job and no one cared about the quality of the work. Amenities are also scarce as previous reviewers noted that there are no coffee or tea available in the room or lobby. Having said that, I appreciate the fact that they have a computer with printer so guests could check-in their flights and print boarding pass prior to going to the airport.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crawley
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 31, 2012

Stayed at Doubletree 26-30 December with my partner. For us this hotel was ideal and the location was perfect. About 10 mins walk to Time Square and Rockefeller. The hotel was very busy and completely sold out so using the lifts at peak time was frustrating at times. They have 4 lifts but only 3 were working, we were on floor 15 and waited forever sometimes for a lift to appear and often when it did appear it was full. We were happy to use the stairs but for some people that's not an option.

The lobby area gets very busy with people using their laptops and tablets as wifi is free in the lobby. If you want wifi in your room you have to pay.

Our hotel room was a perfect size. You had all you needed in the bathroom and they supplied soap, shower gel and shampoo. The bed was a little small but it was very comfortable.

Overall the hotel ticked all our boxes, clean, comfortable and great location and for 4 nights at $1,020 including taxes and charges in the holiday season it was a bargain in comparison to other hotels we looked at.

One thing I will point out is that you have to check out by midday so if you have an evening flight and leave your bags in the luggage room you have to pay $2 per bag.

We would stay at this hotel again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2012 via mobile

Took my wife and son to NYC for New Years. We were welcomed and taken very good care of, we have already recommended to several friends who have gone to NYC, perfect location, great atmosphere, helpful staff. Planning out next trip back and will be staying here again.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 30, 2012

This was a very special visit for me and as a Hilton employee I know how a staff and hotel should be. The doormen were very helpful especially Timothy an A-Plus, genuine! he made an impression. From now on when I come back home I will look for him. The Bell Staff was very cordial and attentive. Great staff! GSA very nice and helpful they gave me extra cookies the best in the business. Housekeepers on the 11th Floor very nice and efficient. Overall my experience at the hotel was great! Keep up the good work! J

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 30, 2012

This is a good solid hotel that I use for business when in NYC. It has a great location and often has rates well below its Hilton brothers. This is a basic hotel. Not fancy, but clean and comfortable. The staff is alway pleasant and there is plenty of hot water and the TVs work. What more do you really need in NYC. You aren't in your room. Save some money, stay here and then you can eat a fancy place for dinner!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Doubletree Hotel Metropolitan - New York City

Also Known As:
Doubletree New York City
Doubletree Metropolitan Hotel
New York City Doubletree
Doubletree Metropolitan
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#145 Luxury Hotel in New York City
#239 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Official Description (provided by the hotel):
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports.Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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